Provide Commerce Reviews

Updated June 27, 2015
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3.4
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Recommend to a friend
Approve of CEO
Provide Commerce President, Chief Executive Officer and Director Robert S. Apatoff
Robert S. Apatoff
3 Ratings

Pros
  • Good work environment, work-life balance, benefits, catered meals on seasonal basis (in 4 reviews)

  • They take into consideration the stressfulness of the customer service phone lines during peaks of holiday seasons (in 6 reviews)

Cons
  • Can't understand how 2 managers seem to run Customer Service (in 3 reviews)

  • Managers build excitement that some temps might be hired full-time, but that happens to fewer than (in 3 reviews)

More Pros and Cons

69 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at Provide Commerce part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fairly flexible schedule Good feedback on your job performance. Great cafeteria to store and eat your food Good job for extra money Thorough paid training You can just come in, check in on computer, do your job and check out on computer

    Cons

    Low wages to start, minimum pay raise Not much flexibility if you are sick and need to stay out. They will fire you if you are out more than 3 sick days in a season. (Policy when I was there) Not a lot of room for advancement, especially if you are seasonal.

    Advice to Management

    Pay higher wages that will meet the $15.00/hour standard Don't punish employees for being out sick, the whole place turns into a hotbed of illness!


  2. only time will tell

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Provide Commerce full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    opportunity to work with smart, hard-working people, flexible hours, telecommuting opportunities.

    Cons

    longer hours during holidays, upper level management doesn't recognize hard work, politics

    Advice to Management

    this company is full of smart, intelligent people. recognize the hard workers and find ways to keep them motivated and passionate.


  3. Okay for Seasonal Work

    Former Employee - Customer Service Representative in Escondido, CA
    Former Employee - Customer Service Representative in Escondido, CA

    I worked at Provide Commerce part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Free Coffee! Flexibility Comfortable Raffles! Free Food (Usually during holiday seasons)

    Cons

    Not enough pay for those kind of hours (8 P.M. - 2 A.M. for $10 per hour)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Okay for seasonal work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at Provide Commerce part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work hours and straight forward job. Had catered food during busy seasons. Good resources available if you want to succeed.

    Cons

    Even if you are able to stay on after each season, you do not feel valued. Very difficult if you want to move up or go for a full-time position.


  6. Got to be joking!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Provide Commerce

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company atmosphere as far as the culture. Casual dress code you can just be your self. Promote from within.

    Cons

    You will stay seasonal for ever as they rarely open core positions for customer service agents. They will let you come seasonally for 10 years and still not give you an opprutunity to become a full time employee. That's definitely a joke.

    Advice to Management

    Your MAIN complaint is the budget but you make time and money for what you want how about showing that you recognize the loyalty of said employees.


  7. Helpful (3)

    OK for entry level applicants

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain Analyst in La Jolla, CA
    Former Employee - Supply Chain Analyst in La Jolla, CA

    I worked at Provide Commerce (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual work environment. Dynamic work environment with opportunities to learn a lot. Lots of good stuff to eat throughout the year

    Cons

    Totally dysfunctional, management does not know how to retain talent, unreal work hours during peak along with unreal expectations. Emphasis on getting the job done by brute force


  8. Great Company with Questionable Future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor/Trainer/Associate in San Diego, CA
    Current Employee - Customer Service Supervisor/Trainer/Associate in San Diego, CA

    I have been working at Provide Commerce part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Provide focuses on ensuring that all customers receive the best service in the industry and has a knack for hiring very fun, friendly, and outgoing people whom are a pleasure to work with.

    Cons

    Before the merger with FTD Companies, Inc. started in Jan., management actively made efforts to validate the appreciation of employees (Core and, more importantly, Seasonal). Since then, the company culture has deteriorated and many employees no longer feel valued with strong talent leaving the company for better paying opportunities.

    Advice to Management

    While ensuring that Customers are on the forefront is important, internally it's just as important the WOW culture once valued be reinvigorated in order for the company to continue to prosper.


  9. Small Start-up to Behemoth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Provide Commerce full-time (More than 10 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits. PTO time is better than most. Good 401k and match. This is an e-commerce company that was built at the start of the Internet boom. It has survived because we invest in technology and people; We employ the latest technologies and hire the best of the best people to run it. We have grown from a small start-up company to a $1.2B behemoth. I feel fortunate to have worked here.

    Cons

    Recently acquired by FTD. Much of the top talent is bailing for other opportunities. One round of layoffs already. Expecting more. Future is questionable.

    Advice to Management

    Good workers are hard to come by. Pay less attention to the bottom line and more attention to the human component, the people that made it happen.


  10. seasonal customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Provide Commerce

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company provides flexible schedule training so you can easily match your other schedules. Everyone is very friendly and willing to help you if you encounter special situations or problens with customers. Catering meals are available during busy holiday season.

    Cons

    I like everything there, but maybe the schedule team could arrange the break time better. This is a great seasonal job i had so far.

    Advice to Management

    Maybe should give seasonal employee one day off for sickness reason, because sometimes one day off is better than the employee go to work but mess up orders.


  11. A Fun and Colorful Place to Work for Seasonal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Provide Commerce part-time

    Pros

    friendly environment, great training, awesome support team

    Cons

    Seasonal Mostly, Hard to become core staff



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