Prudential Reviews in Scranton, PA

635 Reviews
3.4
635 Reviews
Rating Trends

Recommend to a friend
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Prudential Chairman and CEO John R. Strangfeld
John R. Strangfeld
336 Ratings

Review Highlights

Pros
  • Work/Life balance is good but still depends on what team you belong (in 80 reviews)

  • Good benefits package - new employees are still eligible for a pension (in 35 reviews)


Cons
  • The work/life balance of sales will drive most to leave within the first few years (in 23 reviews)

  • 15 appoiuntments unless is is your personal friends and family (in 7 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scranton, PA
    Current Employee - Anonymous Employee in Scranton, PA

    I have been working at Prudential full-time for more than 5 years

    Pros

    Coworkers are friendly helpful and really smart

    Cons

    Structured environment and you work hard

    Advice to ManagementAdvice

    Love the business casual environment and ability to wear jeans on Friday

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good place to learn the financial services industry if you can survive the corporate politics and outsourcing of jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Security Associate  in  Scranton, PA
    Former Employee - Information Security Associate in Scranton, PA

    I worked at Prudential full-time for more than 10 years

    Pros

    Depending on what office location your in, there is plenty of room for you to either grow in your current position or move to another department to learn more. Work life balance is good, but that also depends on who you work for and what department you are in. Support of co-workers is great.

    Cons

    Senior management is lost. Your expected to do the work of two people. Managers/Directors/VP's constantly change as positions are "eliminated" (employees given severance packages), then backfilled by either a replacement off the street or moving another person internally to the "eliminated" position. This is done mostly because someone doesn't like someone. There is a great deal of favoring work friends by management, meaning if an open position is posted, a managers friend who is not qualified would be offered the position vs someone who was qualified (I've seen this happen so many times). Management will, at times, brush issues that are brought to their attention under the rug vs attempting to correct the problem. There is also a great deal of outsourcing that goes on which makes you wonder if your position will be there the next day (they tend to not let you know it's coming 99% of the time). I survived almost 16 years with the company before I decided it was time for a change (on my own behalf), so a long career can be done with them. Compensation is not the best.

    Advice to ManagementAdvice

    Listen to employees concerns instead of making acronyms related to PRU that no one bothers paying attention to.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Not bad, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scranton, PA
    Current Employee - Anonymous Employee in Scranton, PA

    I have been working at Prudential full-time for more than 10 years

    Pros

    Plenty of opportunities to work from home, and the Prudential name looks great on your resume. Most of your co-workers are friendly, intelligent and respectful. On-site gym and cafeteria.

    Cons

    Many of your days are spent in meetings, many on "diversity" and "ethics" training. But, there's no formal work-related training in most departments. People are more interested in asking you about your weekend than asking if you need any help. I have many days where I have done very little, then I'm thrown into a task where I have no direction or idea of what I am to do. Many people have been in the same role for 15+ years and are unwilling to accept change that can benefit the dept. New hires can appear to be a threat, thus the lack of training, in my opinion.

    Advice to ManagementAdvice

    Take a good look at the contributions of those who have been in roles too long. Maybe it's time to bring in people with newer and better ideas. Because, many of them are just flying under the radar, doing very little and collecting a big fat check.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Happy, Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technology  in  Scranton, PA
    Current Employee - Technology in Scranton, PA

    I have been working at Prudential

    Pros

    Excellent team structure
    Excellent compensation
    Work life balance is incredible
    Great communication between Senior level and entry level employees

    Cons

    As any IT job, chance to be outsourced
    Opportunity for mid level technology jobs limited

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Approves of CEO
  6.  

    Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technology Associate  in  Scranton, PA
    Current Employee - Technology Associate in Scranton, PA

    I have been working at Prudential

    Pros

    Great benefits package
    Good Salary
    Focus on Diversity through the company

    Cons

    Most managers can't lead
    Too much focus on cost.

    Advice to ManagementAdvice

    Stop the layoffs and outsourcing, listen to your people (they've been telling you this in the EOS for years) and enable your managers to lead. Get them out of meetings where nobody can truly make a decision and back into their departments where they can help improve things.

    And never, ever, ever force another project down our throats like SA. EVER

    Doesn't Recommend
    No opinion of CEO
  7. 3 people found this helpful  

    Can You Handle Undeserved Stress From Customers AND Management? If so, this Job is for You!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Scranton, PA
    Former Employee - Customer Service Representative in Scranton, PA

    I worked at Prudential

    Pros

    Sometimes the callers were interesting people and that was always a perk, to speak to someone nice. Benefits, salary for the type of work. Overtime if you wanted it.

    Cons

    There was not proper training on how to handle our "customers" (people with deferred compensation and deferred benefits plans). Callers were mostly rude, obnoxious, and angry that they lost so much money on their retirement plans. Had to pass two licensing exams to stay past four months. Overtime if you didn't want it.

    Advice to ManagementAdvice

    The title of the job should not be Customer Service Representative, it should be something fitting to what we did at this postition, such as giving information about a companiy's 401k plan and issuing loans. Also, too focused on call quality then actually helping customers, if that makes sense. All but two people remained from my training class of about 16 by the time I was leaving six months in. Treat people better and you will keep them.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Technophobic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Information Technology  in  Scranton, PA
    Current Employee - Information Technology in Scranton, PA

    I have been working at Prudential

    Pros

    Fair pay, flexible work schedules in most departments and pretty good benefits. There is a big emphasis on diversity and work, life balance.

    Cons

    Senior Management, and much of Middle Management are very fearful, distrustful and ignorant of technology. For years it has been seen as a necessary evil, and only embraced when it could offer more metrics. Technology to make the work more efficient, easier or faster takes a back seat to 'what reports can I get out of it?" The technology departments are also being gutted. Layoffs have stripped IT departments of most of their experience.

    Advice to ManagementAdvice

    Spend more time opening lines of communication across and within offices. Listen to your people, not your Veepees and Directors. The EOS is only reflecting what those who still care have to say. All those middle of the road answers reflect people who don't think you care.

    Doesn't Recommend
    Approves of CEO
  9. 1 person found this helpful  

    In house corruption and silo rich environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Systems Programmer/Analyst  in  Scranton, PA
    Former Employee - Senior Systems Programmer/Analyst in Scranton, PA

    I worked at Prudential

    Pros

    (Scranton, PA). Flexible work schedule. Benefit Plan.

    Cons

    (Scranton, PA). Managerial corruption and dishonest metric practices. As an employee, I was repeatedly asked to change quantitative results produced by tested repeatable processes. These results were used to gauge performance of teams and customer feedback.
    Not rewarded based on performance. Its not how well you worked or any type of quantitative, quality of output that dictated your bonus at the end of the year. It was based off of who you knew and your associations outside of work.

    Advice to ManagementAdvice

    (Scranton, PA). Clean House in this office. Before it is to late.

    Doesn't Recommend
    No opinion of CEO

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