PsPrint

  www.psprint.com
  www.psprint.com

PsPrint Reviews

Updated November 13, 2014
Updated November 13, 2014
6 Reviews
2.5
6 Reviews
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Recommend to a friend
Approve of CEO
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Lee Schram
2 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    I've had worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PsPrint

    Pros

    Decent hours, benefits, interesting clientele. Lots of busy work.

    Cons

    You will get paid much less than industry standard for the amount of work you will do. This job isn't for everyone.

    Advice to ManagementAdvice

    Pay your employees more, especially representatives and leads. The stress level is too high and you're too strict and demanding to keep losing people.

  2.  

    A decent place to work if you need a job for a couple of months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA

    I worked at PsPrint full-time (less than an year)

    Pros

    There was always a steady workflow, decent benefits. You would be working with design files and printed goods which can be somewhat interesting. They tend to hire hardworking and fun folks.

    Cons

    The management and leadership was always a bit lacking and really should be reevaluated. The management style was very inflexible as well as their attendance policy (a juvenile points system). They constantly reviewed employees with a metrics based approach more than consistency and quality work. Employee evaluations were standardized (cut & paste - little to no effort to do the research) rather than a real evaluation. Management would determine that there were many ways to improve even when there really was not; it was just a manipulative management ploy and in reality only based on minute statistical percentages which failed to truly assess the larger picture.

    There was little to no room for advancement and no monetary incentives or goals to work harder during busy spells. The basic premise here is that you are handed your slightly better than minimum wage hourly rate (after three months) and then they gauge you for your time as much as possible until you burn out to find another job somewhere else - in a totalitarian manner, no questions asked. If you are ok with working on the phones you might be promoted to a lead and gain a dollar raise.

    Retention is fairly spotty for too many reasons to list. More importantly, this is the Bay Area. There are many better options for employment: better jobs, work environments, management and pay. Take heed before applying.

    Advice to ManagementAdvice

    Monetary incentives for driving your customer support team. Be more compassionate and personable with your workers who are constantly working hard for a meager wage and delving into difficult situations with consistently and aggravatingly rude/dense customers. The system in place for driving competitiveness felt petty and childish. Have a tiered system that feels like workers are advancing (with pay incentives) instead of being forced into perceiving it as a dead-end job that is designed to burn them out (which it is).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great Benefits, Terrible Management, High Turnover Results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA

    I worked at PsPrint full-time (less than an year)

    Pros

    Good pay and benefits, great co-workers, potential for a fun and creative environment with happy employees.

    Cons

    The turnover rate says it all. The customer service department is hands down the unhappiest place I've ever worked (this is not the first call center job I've had). Mismanagement and being treated like children consistently kills morale. Reps are considered "senior reps" after lasting 6 months causing poor customer service and retention due to the constant influx of new, inexperienced employees who give faulty information and service. This could be a great place to work as the pay and benefits are excellent, but the management and company "culture" are horrendous. Stay away at all cost!

    Advice to ManagementAdvice

    Remove yourself and allow the department to start over with managers trained for the role. Working at Olive Garden does not prepare you to lead a department as complex as a customer service call center.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Great company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PsPrint

    Pros

    Very driven management and company cares about their employees.

    Cons

    None that I can think of so far.

  6. 2 people found this helpful  

    No room for real advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oakland, CA
    Current Employee - Customer Service Representative in Oakland, CA

    I have been working at PsPrint full-time

    Pros

    The staff is excellent and fun to work with; good entry-level experience

    Cons

    PsPrint was recently acquired by Deluxe Corp. which has implemented a lot of change within the company. The result is a push to expand quickly, however its rather sloppy and little is being done internally to support such growth. This puts a real strain on the staff.

    The site is a mess and frequently is down, resulting in upset customers and stressed out customer service. There has been high turnover in the past year or so, so they are constantly trying to catch up with having enough support for the call center.

    New features are launched without fully beta-testing and are very buggy. Again, more stress for CS.

    You might be able to receive a slight promotion, but once you're a CS supervisor, that is pretty much as far as you're going to go within the company.

    Advice to ManagementAdvice

    Be more open and direct with your staff. Regular meetings to discuss operations and to allow reps to offer suggestions for improvement would boost morale.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Uncontrolled growth leading to dissatisfied employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in West Oakland, CA
    Former Employee - Customer Service Supervisor in West Oakland, CA

    I worked at PsPrint full-time (more than an year)

    Pros

    Friendly people, good entry level experience, good bonuses

    Cons

    Since company has been acquired by Deluxe, business has continued to significantly increase, but without an increase in workforce to accommodate. Responsibilities have also increased without increases in wages. Products and software are not properly tested before being launched putting stress on Customer Service, Prepress and Production to make up for bugs and issues. Company has become mindlessly number-driven without paying attention to the concerns of its workers.

    Advice to ManagementAdvice

    Be more receptive to your employees concerns. Their perspective is valuable and important when determining the direction of the company as well as possible solutions to problems that can indirectly affect numbers. Furthermore, the welfare of your employees has a direct effect on their productivity and retention.

    Doesn't Recommend
    Negative Outlook

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