Public Storage

  www.publicstorage.com
  www.publicstorage.com

Public Storage Reviews

Updated November 19, 2014
Updated November 19, 2014
347 Reviews
2.8
347 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
239 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 13 reviews)

  • Working alone and having office/steady hours are about it (in 16 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 67 reviews)

  • Not once has any upper management ever looked at my goal board (in 47 reviews)

More Highlights

Employee Reviews

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  1.  

    Proud to be a part of Public Storage's growth and success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle-Management in Glendale, CA
    Current Employee - Middle-Management in Glendale, CA

    I have been working at Public Storage full-time (more than 10 years)

    Pros

    Great leadership coupled with a forward-thinking management team is the secret to Public Storage’s success. The company values hard-working employees and recognizes individual contributions. There are several long-term employees who share a passion to succeed. The company invests in hiring the right talent. Compensation is fair, great culture and work/life balance; co-workers are collaborative and always willing to help. My career at Public Storage has been rewarding and enjoyable.

    Cons

    I have been here for 25+ years and don't have any major complaints. Public Storage is constantly growing which makes it a very stable company; if you're not willing to work hard and adapt to change then this may not be the right fit for you.

    Advice to ManagementAdvice

    Continue investing in the company's growth

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    A soul crushing corporate environment - DON'T TAKE THE JOB.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burbank, CA
    Former Employee - Anonymous Employee in Burbank, CA

    I worked at Public Storage full-time (more than an year)

    Pros

    If you are C-list executive or major shareholder, this company works for you.

    Cons

    Everything. If you like working in a draconian, institutional, dreary corporate office, this is the place for you. The irrational CEO rules by intimidation and fear and creates policy to "keep the masses down", while creating inflated stock prices to boost bonuses for the very few. Anyone who can leave will or those who have hung on from the glory days before the CEO took over and are waiting for retirement to cash their stock (no longer offered to employees). No investment is made in the infrastructure so employees work with deficient systems in a high stress environment. Avoid the real estate department at all costs. Toxic.

    Advice to ManagementAdvice

    There are good people in this very bad place. Managers, get out and save yourselves. There is a better way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Ive wasted 4 years for this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Atlanta, GA
    Current Employee - Relief Manager in Atlanta, GA

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Hours are from 9:30-6pm m-f, 9:30-5pm on weekends so that could be a benefit depending on your personal preference.
    Most managers, under the district manager are all generally nice from my experience.
    Apartments are available to employees that need a place to stay. Will have to take a pay cut.

    Cons

    The management style.

    Upper management sucks-- all the way to the CEO. They constantly change policies and scripts used to rent units to customers

    You feel pressured into forcing customer to buy overpriced merchandise.
    And then you are "called out" by management when a customer doesn't purchase anything from you.

    Inconsistency within the company. For example, The call center will tell the customer it is $23 to rent a space and that is all the customer will need, then the customer will come in with only $23 and we are expected to sell the customer an overpriced lock and then insurance and then sell merchandise to them,.Which makes no sense.

    No growth. The highest position a relief/property manager can go is KTP, which is a management trainer and they only get paid $1 extra to do that task, So a relief manager can not move up and become a district manager. You would have to quit and then get rehired as a District manager.

    Finally, the bonus. The bonus plan changes every year and they add more and more variables to make it difficult for managers to get a bonus.

    Advice to ManagementAdvice

    KEEP IT SIMPLE!
    Send one message to the customers. If you want them to purchase merchandise, lower the prices to match the competitions prices. Do not tell customers that its only $23 when we know they also need to secure their spaces. Or if you don't want to require customer to purchase public storage specific items, then stop holding employees accountable if a customer doesn't buy from us. Actually show your employees you care about them, rather than consistently worrying about "numbers" or scripts. I thought this was customer service, not an audition to be an actor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Interesting job. Interesting customers. Management squishes you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager in Glendale, AZ
    Former Employee - Property Manager in Glendale, AZ

    I worked at Public Storage full-time (more than 8 years)

    Pros

    Fun job. Interesting customers. Every day different.

    Cons

    Only one person per week can take a vacation. There are more weeks of vacation than there are weeks in a year. Those who don't get (use) vacation get the money in November, and have no time off. Cannot take an individual day off....have to take a whole week off. If your parents are celebrating their 50th wedding anniversary on a Saturday, you must ask off for the whole week. Not everyone gets paid for Thanksgiving, Christmas, or New Years. About 80% do, about 20% do not. Different persons every year. Want to feel worthless? Work here and watch your co-workers get paid, but you don't.

    Advice to ManagementAdvice

    Your employees have lives, too.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    You Can't Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Charlotte, NC
    Current Employee - Relief Manager in Charlotte, NC

    I have been working at Public Storage full-time (more than an year)

    Pros

    Store hours are consistent
    (certain) property apartments
    gas reimbersement
    laid back environment

    Cons

    no room for growth
    district managers and above benefit from your hard work
    internal drama between workers at other properties
    pay is horrible

    Advice to ManagementAdvice

    I don't understand how relief and property managers aren't able to be promoted to district managers when they have been with the company the longest compared to most if not all district managers that float through. Promote within, and you wouldn't have so many issues. And stop being so cheap. For a company making billions of dollars yearly, the pay really sucks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great company; even greater people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Glendale, CA
    Current Employee - Department Manager in Glendale, CA

    I have been working at Public Storage full-time (more than 10 years)

    Pros

    First, the company is solid. It’s the undisputed leader in the industry with a good business model and a strong balance sheet – it’s not going anywhere but up.

    The compensation is more than fair and there are the usual vacation and insurance benefits many companies offer these days. But it’s the intangibles that really make a difference. There’s a genuine passion to help employees develop and grow as professionals. And with the breadth of knowledge available in this office, you are limited only by your own ambition.

    The environment is friendly and casual, with no ivory towers or executive washrooms. Even the highest-level executives are approachable and willing to listen to new ideas from anyone. It’s a refreshingly open-minded culture for a company this large – and probably one of the greatest reasons for our continued success.

    Cons

    There’s a lack of system redundancies in some areas that can cause pinch-points if a process fails. This is especially true with IT and the various software programs that that are inter-reliant. We need more diligent monitoring and better recovery planning – even if it’s just improved notification.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Been working full time for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Austin, TX
    Current Employee - Property Manager in Austin, TX

    I have been working at Public Storage full-time (more than an year)

    Pros

    On site apartment at most of the properties, majority of the time DM's and above tell the customers the same thing regarding policy. in my 14 years of working, this is one of my favorite jobs because you aren't micro managed and you don't have to worry about telling the customers one thing and your boss telling them something else.

    Cons

    The only con is that the call center and customer service tells the customers things that aren't accurate.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Become a storage expert today!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Atlanta, GA
    Current Employee - Property Manager in Atlanta, GA

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Public storage is definately an Industry leader, very stable! Very customer service focus company ! Work a minimum of 38-40 hrs a week, independent work setting with opportunity to complete task and goals as a team! Gain great managerial experience Excellent benefits to include dental, vision + medical insurance. 401K plan is awesome. flexibl and paid vacation time... you will get a increase in pay after 6 months and opportunity to earn additional money through referral program and the annual bonus program that is in place. Rotating off days to give you flexibly with your personal life

    Cons

    Little to no opportunity for career advancement..only starts off with $9.50 .. bonus program is annually

    Advice to ManagementAdvice

    "Take care of your employees and they will definitely take care of the business! " Best Regards

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage full-time (more than 3 years)

    Pros

    Stable company is all I can say for this section

    Cons

    Stable company that does not care about the customers or employees. For having over 1B in the bank they sure don't pay the hourly associates well. They continue to pull back bonuses and perks. DM has no personal life. Expectations are that the office phone rolls to the cell so calls are coming in at all hours. Especially before auctions as you get the last minute tenants wanting to play Let's Make A Deal instead of just paying what they owe

    Upper management truly does not care about the DMs and hourly associates. It is all about one more lock and one more insurance sale so the stock price will continue to go up...no matter what.

    There is a reason there is so much turnover. And those that have not left yet just have not found another position.

    It's is sad that a company his big can be so uncaring

    Just stay away

    Advice to ManagementAdvice

    No advice can be given because they would not listen

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Not for long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage full-time (more than an year)

    Pros

    Opportunity to gain different useful skills. If just starting out this is a good place. Gives some management qualities, as well as team building when available. No late nights/early morning...but EVERY weekend

    Cons

    Scripted...scripted...scripted. Everything here is a script and if it is not done correctly it all effects "bonus" potential. The salary is ridiculous and the opportunity for growth is worse. There is not growth past property manager, which does not come with a pay increase...go figure.

    Advice to ManagementAdvice

    Better pay, more opportunity and better benefits.

    Doesn't Recommend
    No opinion of CEO

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