Public Storage

  www.publicstorage.com
  www.publicstorage.com
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Public Storage Reviews

Updated September 14, 2014
Updated September 14, 2014
310 Reviews
2.5
310 Reviews
Rating Trends

Recommend to a friend
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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
206 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 12 reviews)

  • Working alone and having office/steady hours are about it (in 15 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 65 reviews)

  • All upper management is hired from outside the company and are trained by (in 45 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Can You Hear The Squeak?

    Current Employee - Anonymous Employee  in  Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA

    I have been working at Public Storage for more than a year

    Pros

    Steady company that will keep you underemployed for as long as you can handle no growth opportunities.

    Cons

    This company epitomizes corporate greed. Don't be fooled from corporate to field management there is little to no concern for employees. Top management seems to receive large increases and bonuses while the CEO manages to take every benefit possible from lower and middle level employees. The HR department is far too small and to support the number of employees in the company and are relatively silent unless to support taking any incentives away. Your success here has nothing to do with skill or ability, no corporate reviews were delivered last year so expect little as a rule.

    Advice to ManagementAdvice

    Develop a compensation department, deliver reviews and offer your employees a reason to have a vested interest in delivering results. You get what you pay for. Pathetic to see a successful company operate like they are closing tomorrow and employees are all dispensable. Try caring for corporate employees half as much as you care for yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Don't get trapped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager
    Current Employee - Property Manager

    I have been working at Public Storage full-time for more than a year

    Pros

    I like working alone for the most part. If you're taking night classes slow days are great to get some studying done.
    Position offers benefits if you can hack it.

    Cons

    As a Property Manager you have to deal with everything: cleaning, maintenance, customer service; which wouldn't be terrible if the pay was better.
    Safety is a concern, especially as I had someone who came in repeatedly and threatened me, basically saying she was going to keep coming back until she, "get[s] what she want[s]." My DM's position on this was a, "Sucks for you" attitude.
    Same thing goes for when the DM screws up. I had no running water for 2 weeks because someone did not get my backflow inspection done. He ignored notices from the water company for 6 months. Once again, it was a "Sucks for you" attitude. I never had 'drinking water' per say to begin with, but then I was without a sink or a toilet. I had to drive to a shopping center to use the restroom. In the meantime my DM called me constantly on the store phone to make sure I was still there and didn't decide to leave without telling him.
    The company refuses to pay to repair and maintain their properties. I have NO light at my location at night. This has been reported for months, but the company did not like the estimate given by various contractors to repair/replace my lighting.
    I get to deal with the customer complaints on no lights, holes in buildings, rate increases (which are extreme), and now I'm having health problems (so I'm trapped because this is where I get my benefits)
    The sales requirements are ridiculous. It is assumed you are not executing the script properly if you fail to sell a $20 lock to every customer. Most of these people rent their trucks from Uhaul. Same locks for $13.
    It would be nice to get a weekend off every once in awhile without having to fight for it. Only certain employees get all of the days off they want, including 3- and 4-day weekends. I cannot remember the last time I had a Friday, Saturday, or Sunday off.

    Advice to ManagementAdvice

    If you have NEVER worked in an office for what we make, do NOT come in and tell us we are not doing our jobs correctly.
    Pay us what we're worth. The amount of pay is not commensurate to the responsibility.
    Invest in properly maintaining facilities. For how high the rent is and for how much you raise the rent each year, in addition to how much you don't pay your employees, you can afford to PROPERLY repair buildings. Stop slapping half-assed band-aids on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Manager everyones a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager  in  Naperville, IL
    Former Employee - Property Manager in Naperville, IL

    I worked at Public Storage full-time for more than a year

    Pros

    you do not have to deal with many customers. And you get to ride a golf cart a lot.

    Cons

    you get paid 9.50 an hour and never get raises. People go crazy some times on you yelling about there stuff getting ruined or sold at actions. Once a week you have to make over a hundred calls to tell people there rent is due. also no room for upper movement in the company.

    Advice to ManagementAdvice

    if you pay more you will get better talent. and you guys should advertise more the employees cant force people to stop in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    ok job to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager  in  Orlando, FL
    Former Employee - Property Manager in Orlando, FL

    I worked at Public Storage full-time

    Pros

    top company in the industry

    Cons

    not a career just a job

    Advice to ManagementAdvice

    raising the payment to property managers who work hard

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 11 people found this helpful  

    Although my incentive compensation was good, the stress of the job was not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager Public Storage  in  San Diego, CA
    Former Employee - District Manager Public Storage in San Diego, CA

    I worked at Public Storage full-time for more than a year

    Pros

    Good stock incentive program. The potential bonus incentive helps offset the relatively low base pay. I had a good mentor who was in a similar position. Mentoring is a company best practice.

    Cons

    Poor working conditions, especially for the hourly Property Managers & Assistant Property Managers. Many times they do not get the opportunity to take 10-minute breaks. The company looks the other way in enforcing that employees get to take their breaks. Many of the self-storage properties do not have breakrooms for the employees. In those situations, the employees may have to eat in their cars, or in the office, which can lead to interuptions when a customer knocks on a locked office door.

    For the salaried multi-unit positions, there is absolutely no work-life balance. They have to work 6-7 days a week and even then, find it difficult to stay caught up. Calls are fielded from customers at all hours (evenings & weekends). The company has a practice of eliminating the bottom 25% of employees at each level in the organization chart. It does not matter if you had a good prior year. Your area could have one bad quarter, and your job is at risk.

    I had employees threatened by customers and had to work with legal counsel in getting restraining orders. My life was threatened as well by two customers. The self-storage industry is a tough one.

    As far as Leadership at the company goes, they do maximize the return of the shareholder., but that comes at a cost. Customer service is poor, customers' rate increases are abundant, repairs at the properties are put off and the working conditions are poor.

    My employees and I never saw any communication from Corporate Human Resources. It's the most silent department in the Company.

    Advice to ManagementAdvice

    Look at your employee turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Soulless corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relief Manager
    Former Employee - Relief Manager

    I worked at Public Storage full-time for less than a year

    Pros

    Sometimes there's downtime to read or do homework if it's exceptionally slow, and since they're open 7 days a week, there's more flexibility with scheduling

    Cons

    Overall poor communication between employees and management
    Robotic sales scripts favored over personality of individuals
    Kickbacks for your managers for everything you sell, but no commission for you
    Properties are in complete disarray, and upper management's solution is to Jimmy rig instead of actually fix anything
    Constant harassment from management about sales numbers and quotas
    Lazy coworkers that are kept around despite their incompetence

    Advice to ManagementAdvice

    Grow a conscience, treat people like humans instead of cash cows.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Worst Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Property Manager
    Former Employee - Resident Property Manager

    I worked at Public Storage full-time for more than 3 years

    Pros

    The hours are fantastic, and your coworkers will likely be decent. If you do the job right, you will meet and befriend a number of your tenants, especially if you are a Resident Manager.

    Cons

    This has to be the worst company I have ever worked for. The pay is horrid, about half what the industry median industry wages are. Also, they refuse to pay for upkeep on their buildings. I had to call OSHA after 2.5 years of complaining about the dangers of having NO LIGHTS at the Property when it is dark. I actually went and bought my own light meter and found over 75% of the property, including RIGHT in front of my Apartment Door, registered absolutely ZERO foot candles. A month after I anonymously filed a complaint with OSHA, all the lighting was repaired. What a sad reflection on a company that safety and security concerns are not enough to warrant repairs, only when they face fines for blatant violations of the law do they spend the money. Also, it takes a Manager actually filing a complaint to have this done. Most managers will not, especially in this Economic Environment, because Public Storage can fire you and have you evicted from your home on 72 hours notice.

    DO NOT WORK HERE!!

    I left them to go work for another Storage Company that actually pays a percentage of revenue as a bonus in ADDITION to the Residence and HIGHER PAY RATE.

    Advice to ManagementAdvice

    Promote internally, pay better wages.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 11 people found this helpful  

    Do not ruin your resume being a District Manager for Public Storage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at Public Storage full-time for more than a year

    Pros

    The salary is very good. Bonuses are great if they don't fire you before you can collect.

    Cons

    This is a temporary job. There is a 90% turn on the DM position. Public Storage constantly hires "Bench District Managers" to learn the job of a DM and then take over when one is fired. Within 2 years I watched over 20 District Managers get fired for no reason. You will sign an agreement that you agree you can be terminated for no reason at any time. Taking a job with PS will ruin your resume because it will show a short length of time and it is bottom barrel multi level management working for a storage company. Do not let the one year of a good salary tempt you. Public Storage has a "No references allowed" policy, so do not expect a reference upon your departure. Regional Vice Presidents do not want anyone good to stand out and possibly take their job, so they fire you. Even if you are one of the very top performers in consecutive quarters - you will be fired. #1 They don't want to give out raises and bonuses to those doing so well and there are 3 or 4 fully trained "Bench DM's" waiting for placement. #2 The Regionals do not want a DM to outshine them. #3 It's difficult to build a team of successful YOY Property Managers because Public Storage does not promote Property Managers. As a DM you will have to find and hire people that are ok with being paid $9.50 per hour with zero chance of advancement.

    Advice to ManagementAdvice

    Promote from within, design a real HR department. Stop with the vicious circle of having Bench DMs waiting to take over when successful DMs are fired because you don't want to pay out bonuses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    $91000 Doesn't Even Begin to Compensate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager  in  Tampa, FL
    Current Employee - District Manager in Tampa, FL

    I have been working at Public Storage full-time for more than 8 years

    Pros

    It seems great. Good pay, hours that are bankers hours with only a Monday-Friday work week. Business casual dress and 2 weeks of PTO your first year. Too bad that's not really all accurate.

    Cons

    Let's be honest. You have multi-unit management experience, you are thinking you want to work for a massive company with growth potential and $75,000 the first year plus a guaranteed $16,000 bonus doesn't sound too bad, right? Wrong. The District Manager position is more like a store manager position anywhere else. You are managing $10 an hour employees and it's 16-25 of them. Most store managers have more direct reports.

    For this compensation, you are expected to be on call essentially 24 hours a day, 7 days a week. Every morning you need to be up and calling each one of your properties to ensure that each of your $10 an hour "managers" has shown up for work in a timely manner. If they haven't, you need to notify your Vice President boss and find a way to cover that shift or go to the store and open it yourself. A report comes out daily and goes to everyone from the CEO to the District Manager about what property didn't open on time.

    If a gate goes down at 9:30 pm and someone is stuck behind, guess who goes? The District Manager. Customer needs in on an emergency after office hours? District Manager. Lock gets stuck on a weekend and it's urgent? Again, District Manager. Someone wants to finally pay their bill before an auction at 6 am? District Manager.

    During the summers, it's a mandatory 6 day work week, no compensation or additional time off during the week and no option as to which days those will be. You're expected in the field from 8 am to 6 pm and to still find time to accomplish all your own work of doing mindless reports, reviewing numbers that expectations change daily on and managing your team of under-motivated, poorly paid, high school educated employees. The good news?

    There is no personal growth in this company. The leadership is continuously changing and turnover has become so bad it's now part of the bonus metric. Any District Manager worth his weight can find a better job - the ones that tend to stay have come from companies that are sub-par and aren't able to move forward and advance with another company. Public Storage is where they die. District Managers are only hired from the outside and are never promoted from within - great succession planning right?

    District Managers are expected to be professional but be on the same comfort level with their hourly managers. Dress code is business casual and is expected even when you are repairing a rolling door, changing a hasp or cutting a lock in 100 plus temperatures or sub-zero ones. There is no quality of life outside this job. If you don't eat, live and breathe Public Storage, you won't make it.

    It's about basic greed and corporate manipulation. There is no ethical room to even help anyone. it's a bitter end for anyone who can't pay as an auction is conducted regardless of situation. Your job is to say no, I don't care that you have cancer, don't care that you're getting divorced, don't care that you're dying or that you lost your mother - can't pay today, too bad - it's sold. Public Storage likes to say "We're a compassionate company" but frankly, we aren't. We are a cut throat, money hungry organization that simply is out to make a buck. We raise your rent - pay or get out. There is no flexibility.

    My bottom line is that I took this position with another offer on the table. I made the wrong decision. I'm looking now as I'm miserable here and it's a limited market. I've been with 2 big box retailers as a District Manager and never been this micromanaged or abused.

    Advice to ManagementAdvice

    Invest in your employees. Stop micro-managing and worrying about ridiculous things like if managers clock in 8 minutes late. Have some opportunity to advance. Reward the good things that people do rather than managing to the exception. The CEO stated we are a company that "pukes cash", you should put some back in to your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Never Again at this call center in Gilbert, AZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Gilbert, AZ
    Former Employee - Sales Representative in Gilbert, AZ

    I worked at Public Storage full-time for more than 5 years

    Pros

    Pay was decent.... health benefits were good... At time of interview, they made it sound really good as far as sick time; vacation time; etc...

    Cons

    Personal Growth.... there is none !!! For the most part, this company does NOT promote from within.... there are no raises AT ALL no matter how long you have been there. They continue to set you up for failure.... there is no winning at this place.... you leave every single day feeling beat up and a failure. They have no values... there is no work/life balance here. You get 2 paid holidays a year.... those would be Thanksgiving and Christmas. The call center is closed. The ONLY holiday you receive time and a half for is New Years Day.... all the rest if you are scheduled you work for straight time. They will change your schedule on you, most of the time without notice. They don't care if you have previous plans or day care issues.... you better be in that chair taking their calls no matter what.

    Advice to ManagementAdvice

    They best take a look at how they are treating their employees. At the call center in Gilbert, there has been quite a bit of attrition from quite a few tenured folks. They are going down and going down quick. Perhaps if they were to take a look at upper management (in Glendale, CA) shake things up there a bit, the employee would be in a much better position. With all the attrition that is happening from such tenured folks, perhaps it is time to start to look into senior management and why so many are leaving or just not caring anymore. Would NEVER recommend this employer to ANYONE ...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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