Purolator Courier Reviews

Updated August 14, 2015
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3.2
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Wayne Cheeseman
13 Ratings

Pros
  • Good Pay for the work you're doing and good staff (in 4 reviews)

  • great pay, good benefits, good people (in 2 reviews)

Cons
  • Like any call centre there can be a tendency to concentrate more on stats than on customer service (in 2 reviews)

  • Union shop and management's hands are tied (in 6 reviews)

More Pros and Cons

58 Employee Reviews

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  1. Good paying job if you are a courier, decent paying in warehouse. Benefits are good aswell.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Courier in Winnipeg, MB (Canada)
    Current Employee - Courier in Winnipeg, MB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Purolator Courier full-time (More than 10 years)

    Pros

    The company is a great paying job and great benefits, opportunity for advancement, largest courier company in Canada. Many programs within.

    Cons

    No recognition for a good job, too much of a negative atmosphere not enough positive motivation. Only hear back from management when there is a problem. Zero recognition.

    Advice to Management

    Need more positive atmosphere which leads to positive results and motivation. Cant run a business on anger and intimidation and get the results you strive for. I work hard and give 120% and end up injured in the end and get looked down upon. Which I come to realize that I will work to what I feel is safe for myself, which does not mean I will give any less than a 100% a day in my work ethic. I love my job and i consider my wage my bonus which I do not complain that we should get a bonus on production as I am happy with the wages and my job. What makes many employees unhappy and this is from what i see everyday is the simple fact that the system is setup against our odds in every aspect for disciplinary actions and yet when we do a good job there is no positive feedback or a simple thank you which goes a long way, at least that what I would like. All the employees complain about how the business is run in a negative and cut throat ways and the atmosphere is severely severed with negativity which will destroy any company. I hope the positive comes out more which will make the company a better place to work with the recognition the employees deserve as the job is quite the challenge. I would like to stay with the company as I truly love what I do for a career. I hope there is no negative punishment for a review as I am speaking for everyone who feels the way I do.


  2. Marketing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Purolator Courier full-time (More than a year)

    Pros

    lots of opportunities, fast pace, intense

    Cons

    no work ing from home


  3. Package processor

    Former Employee - International Shipping Clerk in Mississauga, ON (Canada)
    Former Employee - International Shipping Clerk in Mississauga, ON (Canada)

    I worked at Purolator Courier (More than 5 years)

    Pros

    Great people to work with and for.

    Cons

    There were no cons to this job, loved it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very friendly environment . Not very organized place .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Mississauga, ON (Canada)
    Former Employee - IT Consultant in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Purolator Courier full-time (More than 3 years)

    Pros

    Friendly place to work at. Pretty easy and flexible on hours and attendance. Relax and not much work load .

    Cons

    Not organized . Internal human resources don't communicate will with management . Multi hierarchy management . Very slow to make technology decision


  6. Helpful (3)

    I've had better and worse jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Mississauga, ON (Canada)
    Former Employee - Inside Sales in Mississauga, ON (Canada)

    I worked at Purolator Courier full-time

    Pros

    - Pension Plan - Brand Power. Largest courier company in Canada but small globally compared to FedEx and UPS.

    Cons

    Bonus Plan in Inside Sales is ridiculously cheap. You are expected to grow your portfolio by 30-45% annually with very little incentive to do so.

    Advice to Management

    Stop hiring recent graduates to save a little bit of money on salaries. This strategy will hurt the company in the long run.


  7. Helpful (1)

    Extensive Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator Courier (More than 3 years)

    Pros

    Great opportunity to learn and grow, salary was great

    Cons

    Excessive leadership changes (3 CEO's in 3 years), multiple directional changes, Ivory tower management style, too many presentations and meetings, doesn't allow traction from changes before implements more changes. Toxic culture, not about people, about bottom line.

    Advice to Management

    Invest in team members relationships.......treat people like people, respect........OPEN YOUR EYES TO WHAT'S GOING ON AROUND YOU.


  8. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good co-workers, great work life balance

    Cons

    Salary, too much ambiguity and no employee retention


  9. Unit Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager Operations in Lachine, QC (Canada)
    Current Employee - Unit Manager Operations in Lachine, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Purolator Courier full-time (More than 10 years)

    Pros

    100% salary insurance and flexible vacation time.

    Cons

    low salary bottom rung management position with little to no chance for advancement. Must cater to high paid employees.

    Advice to Management

    Take care of your front line managers.


  10. Helpful (2)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Purolator Courier full-time

    Pros

    Very good solution strategy selling training Overall direction of the organization is promising

    Cons

    Mid management is weak link. Procedure and process outweighs people and reason. Upward mobility is limited


  11. Helpful (1)

    Overall a positive experience so far...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator Courier full-time

    Pros

    Amazing people to work with. Purolator has done a very good job at hiring talent within the Marketing team. Senior Leadership knows your name and you are given many opportunities to interact with various departments.

    Cons

    Leadership makes everything very difficult and recognition is a popularity contest. The hardest workers are not recognized.



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