Purolator International

www.purolatorinternational.com
Engaged Employer

Purolator International Reviews

Updated May 7, 2015
33 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
John T. Costanzo
10 Ratings

33 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    BORING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ISP in Farmingdale, NY
    Current Employee - ISP in Farmingdale, NY

    I have been working at Purolator International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good vacation time nice office

    Cons

    very boring no motivation from upper mgt always changing commission

    Advice to Management

    come up with a plan and stick to it

    Purolator International Response

    Jan 20, 2015 – VP, Field Sales & Services

    Thank you for the candid feedback which is very much appreciated. In speaking with our VP, Sales & Mktg, we are currently reviewing the commission plan to better align it to both the company plans ... More


  2. Helpful (3)

    No Growth opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Administrative
    Former Employee - Contract Administrative

    I worked at Purolator International full-time (More than 5 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1- Bonus 2- Some good people to work with

    Cons

    1- Low Raises 2- No promotion within 3- Yearly assessment employee comments not taken seriously. Manager can say anything and will cause you not to get a raise 4- HR is a worthless department. for the company not for you. any complaints keep to your self 5- Don't honor 2 weeks notice. Will tell you to leave the same day with security taking you out 6- Good old boys club. Do not promote minorities or woman 7- Education growth does not exist. No Career development

    Advice to Management

    1- Need to get new upper management with good leadership skills 2- Promote within to Sr. title with 5 years or more in the same position with a raise based on Salary .com assessment on those years of service. 3- Take the clothing allowance given to upper management away. I am sure they can afford to buy there owe clothes.


  3. Helpful (4)

    Not in all ways the company they say they are or believe themselves to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Purolator International

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Insurance is good, but many benefits for nonexempt employees are not nearly as good as for exempt personnel. Corporate and District offices are pleasant and seem to be great places to work. Corporate and District offices participate in health awareness and charitible organization fundraising. Positions within these offices seem to be rewarding and have adequate resources to learn and grow as an employee and a professional.

    Cons

    Branch Expansion was not planned properly. The company is not in touch with the conditions at branch offices. President goes on road shows to tell employees how communication within the company is improving, but does not include expansion branch employees; the ones who are vocal about poor communication. No real management cooperation at field level, managers have no idea what subordinate's position entails. Large corporate and district offices have full complimented staff, while expansion branches have only sales manager and customer rep. Sales are on the road so CRR is left alone, often a month at a time. Operations personnel as well as corporate and support personnel are hard to reach; again sales managers are not trained to manage or understand subordinate's roles so are of no help if the CRR needs quick assistance. Expansion offices were to be in locations with local freight but in some instances are not. The ability to work from home is 100% out of the question even though most jobs require just laptop and a phone. New phone queue is a great idea but is being staffed by a portion of the customer rep staff, which is a horrible thing because the reps are not clerks but experienced professionals who often times are more educated (college degree) than their managers, and in addition have the most visible and demanding positions in the company.

    Advice to Management

    Should have opened a few expansion branches at a time. Fully trained the sales managers and CRRs, identified things that were not working, and adjusted before opening a few more. Be aware that expansion branch personnel are the staff that struggles to reach other departments, and does not receive news or company updates in a timely manner. Try to rethink the next time corporate management go on the road. Spend the money and visit the field offices. District offices already have full staff and receive timely updates from district mangement. Corporate would also get a better idea of what the offices look like. What conditions employees work with and decide if that is what was pictured when the idea was hatched. Train branch sales managers fully in operations and the unique characteristics of the branch CRR duties, or have the entire CRR staff report up through the Lead CRR, through Operations, to Corporate Customer Experience staff, and leave sales personnel out of the mix. Decide if CRRs are in sales or ops and stick with it. Revisit staffing of phone system. Perhaps not the best idea to introduce this sophisticated, costly system to the company, and arbitrarily announce the customer rep team will be on the phones. There must be other departments who are not nearly as busy and are able to answer and transfer a call. Finally, invest in a full-time trainer(s) who can travel to train new hires in any office. Positions duties are complex and need adequate and appropriate training. Understand, these are not meant to be complaints. These are honest opinions of the troubles at the branch level. Corporate and District offices do not experience the same issues as the branches. Dig deeper to really find out and understand what is happening at the field offices so we can be the company we want to be and at times think and say we are. At the very least be honest with people who will be hired at the branch level in the future. Stress he or she will work alone 99% of the time and that the office they occupy is sublet space and the folks in that building are not coworkers. Stress that Branch Managers are road warriors and seldom come into the branch. Stress that working completely independently without much training is the norm and that he or she must be tenacious in finding ways to really learn the position.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Atlanta, GA
    Former Employee - Branch Manager in Atlanta, GA

    I worked at Purolator International

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have a wonderful vetting process on hiring good people.

    Cons

    They tell you one thing when the offer you the job but it is a whole different story when you get into the job 6 months later. They expect you to work all the time, no life balance as promised. Your lucky if you ever see a commission check the way they set it up.

    Advice to Management

    Value your people they are the best asset of this company, and they know what they are talking about that is why you hired them.


  6. Rewarding workplace with an industry leader and lots of career opportunities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Purolator International full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the entrepreneurial, solutions-based, consultative approach that Purolator International takes with their customers. Each customer is treated and supported uniquely based on their Canadian distribution objectives. This extraordinary focus on the customer starts at the top of the organization with executives who personally interview all management hires and are in tune with front-line challenges through frequent employee engagement surveys and results.

    Cons

    Purolator International is a quickly growing, performance-driven Company. There are high expectations of every employee and if you are looking to "lay low" or "hide out" for a few months this is not the place for you. If you want to be challenged, rewarded, and recognized for achieving aggressive goals, you should highly consider a position with PI.

    Advice to Management

    Continue the increased investment in skills training across the organization for employment engagement. Consider bringing the district/branch management team together at the Corporate offices more regularly for development, networking, and recognition/motivation.

    Purolator International Response

    Jan 14, 2015 – VP, Field Sales & Services

    Thank you for taking the time to post and I appreciate your feedback. With regards to training and skill development, we closed out Q4 with training programs targeted towards our sales, operations ... More


  7. Helpful (2)

    Dictatorship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerical in Jericho, NY
    Current Employee - Clerical in Jericho, NY

    I have been working at Purolator International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location. On the whole, staff is friendly. Fair medical benefits - they used to be better.

    Cons

    Your input is not welcomed irregardless of how many surveys they send out. The top management sits on their thrones and make all decisions - don't make a mistake because you will never live it down. This place is totally who you know and not what you know

    Advice to Management

    Start taking a really good honest look at youselves and look at the people around you who are trying to do a good job. You rating system on employees is out of sync. How can you have young kids and temps starting with more benefits than others who have been here longer. Do you really know what other companies feel about their clerical staff and who they consider clerical and who is administrative. Maybe its time Canada replaced the whole team.

    Purolator International Response

    Jan 14, 2015 – VP, Field Sales & Services

    Thank you for taking time to provide constructive feedback. I can understand your frustration with regard to decision making and feel there are opportunities to better align decision making authority ... More


  8. Work hard...play hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Jericho, NY
    Current Employee - Corporate in Jericho, NY

    I have been working at Purolator International full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Purolator International has and continues to experience growth which presents opportunities for advancement. Expectations are high given the results oriented culture though individuals who are able to both demonstrate job skill competency and a positive...can-do attitude are rewarded.

    Cons

    Training and formal skill development programs are hadn't been offered consistently throughout the company. New resources have been deployed in early '14 to start addressing this need. Given the rapid growth, current and prospective employees need to embrace a continuously changing and improving environment. The environment is not ideal for those who are not comfortable or supportive of change.


  9. Helpful (5)

    They need a BIG change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Sales in Wilmington, DE
    Current Employee - Branch Sales in Wilmington, DE

    I have been working at Purolator International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many employees really care and want to see this work. Small environment allows you to shine when you excel. Parent company in Canada appears to be solid.

    Cons

    Upper management has lost touch with the necessary tools that are needed to keep accounts. They have lost touch with the daily situation and its not getting better.

    Advice to Management

    Time for a reality check. Eliminate bad hires and try to retain good performers. Where there is smoke, there is fire.


  10. Helpful (3)

    Not what they tell you it will be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Purolator International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None, see no redeeming values of working here

    Cons

    Incompetent upper management with unrealistic expectations

    Purolator International Response

    Jan 14, 2015 – VP, Field Sales & Services

    Thank you for your feedback. As a part of our executive management team, I agree we do hold our respective team members to high standard given the competitive industry we are in. I am happy to ... More


  11. Helpful (5)

    Avoid!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Purolator International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, good coworkers, service within Canada is good

    Cons

    Horrible management, lack of leadership, managers tell upper management what they want to hear in fear of being fired

    Advice to Management

    Stop running the company as if it were your own personal fifedom. It seems they manage the business in order to maximize their own bonuses and not for the good of the company.



Showing 33 of 34 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.