QVC

www.qvc.com
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QVC Reviews

Updated February 25, 2015
Updated February 25, 2015
250 Reviews
3.5
250 Reviews
Rating Trends

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QVC President and CEO Mike George
Mike George
153 Ratings

Review Highlights

Pros
  • In terms of work/life balance, QVC is a great place to work (in 17 reviews)

  • Great employee discount, nice work environment, friendly people (in 20 reviews)


Cons
  • Planning does a better job with work life balance initiatives than Merchandising does (in 14 reviews)

  • 24/7 Schedule - expect to be asked to work holiday weekends, with nothing but a "thanks" (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QVC full-time (less than a year)

    Pros

    I really enjoyed my time at QVC. I thought they put a lot of trust in their employees to make decisions regarding their particular job duties - i.e. there wasn't a lot of micro-managing going on, like I've seen in other companies. The company provided a lot of perks and benefits and had relaxed atmosphere.

    Cons

    The technology in my department was a little on the out-dated side, especially for a company as large as QVC.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Temporary model

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - Model in West Chester, PA
    Current Employee - Model in West Chester, PA

    I have been working at QVC

    Pros

    Exciting environment. Fun job. Flexible hours

    Cons

    Would have liked a longer assignment

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Top-Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copywriter
    Current Employee - Copywriter

    I have been working at QVC

    Pros

    Excellent corporate culture. Great values and the people who work there are wonderful. Great health benefits. Ecommuting opportunities depending on your department. Diverse job opportunities if you want to switch careers.

    Cons

    Salaries are about $15,000 less a year than the national average. It would be one thing if we were sitting around with nothing to do half the day; however, we're regularly working overtime and not seeing the benefit of it in our paychecks. Very disheartening.

    Advice to ManagementAdvice

    Pay your employees better. It's important.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Overall positive experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC

    Pros

    Many opportunities for growth and participation in many exciting event and initiatives

    Cons

    Below average compensation and lack of promotions

  6.  

    QVC has a great culture, and treats employees very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Entry Representative in Chesapeake, VA
    Current Employee - Order Entry Representative in Chesapeake, VA

    I have been working at QVC

    Pros

    Benefits, management and environment are excellent.

    Cons

    As a phone operator, your breaks and lunch are scheduled.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Stressful, but worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at QVC full-time (less than a year)

    Pros

    Good pay for the late shift. Thorough training in classroom and on the job. Steady scheduling. Great onsite store and restaurant. Great time-off policies!

    Cons

    Managers watching you constantly. Some condescending team supervisors. Sometimes it can get confusing where you can sit, due to lack of team organization.

    Advice to ManagementAdvice

    Weekly or monthly reviews of team supervisors, filled out by their team members.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Once a great place to work but now shifting away from placing value on employees - the greatest resource of any company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in West Chester, PA
    Former Employee - IT Manager in West Chester, PA

    I worked at QVC full-time (more than 10 years)

    Pros

    Good benefits and compensation. Good working conditions. The staff has great intentions and will usually go out of their way for each other.

    Cons

    QVC had placed great emphasis on changing and maintaining the culture and climate, but in past years the drive and desire has diminished. Employees are no longer valued for who they are and what they know. Many of them greatly contributed to positioning this company to where it is today. Not a great work/life balance. Everyone is driven to take their job home with them.

    Advice to ManagementAdvice

    Senior Management, listen to your employees. They may know best, not outside consultants.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great team, but high pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Entry Representative in Port Saint Lucie, FL
    Former Employee - Order Entry Representative in Port Saint Lucie, FL

    I worked at QVC part-time (more than a year)

    Pros

    The management legitmately care about the employees and offer help whenever they can. The company does little things, like serve breakfast and dinner during peak times and holidays. Scheduling was very flexable, they give each on-call employee a generous amount of unpaid time off, and part-time and full-time employees earn paid time off.

    Cons

    The customers are extremely demanding and can be very rude. QVC lets their customers get away with anything they want. If a customer is cursing at you, and you hang up on them, you will be fired. There are times where customers have made me cry because they are so rude. QVC wants you to complete a call in less than 96 seconds, which is unrealistic. This puts added stress on the OE Rep, because they have to provide excellent customer service, answer any and all questions the customer has, and they often have to explain how a certain item works or how easy pay works. All under 96 seconds. Often times, a call will average around 140 seconds. If you repeatedly don't make your talk time goal, you will be coached, then put into a retraining program. Eventually, if there is no sign of progress, they will terminate you.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Would like to better mysafe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Forklift Operator in Florence, SC
    Former Employee - Forklift Operator in Florence, SC

    I worked at QVC full-time

    Pros

    Forklift. .loud truck .stock .

    Cons

    Learn more trying to be a better person

    Advice to ManagementAdvice

    Good work with people

    Recommends
    Positive Outlook
  11.  

    Why/when did the values/ethics change?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Florence, SC
    Former Employee - Anonymous Employee in Florence, SC

    I worked at QVC full-time (more than 3 years)

    Pros

    The best part of working for QVC would be the work/life balance. There is plenty of paid vacation and personal time to use throughout the year. They are willing to give other time off if needed.

    Cons

    I have always been taught - if you don't have anything good to say, don't say anything.

    Advice to ManagementAdvice

    My advice to management or ERO would be to get both sides of a situation/story before it goes into a personal improvement plan/corrective action setting. Read the self input of employees that are being put on a PIP/CA and when the input (employee - manager) is polar opposite - find the root cause. Don't lose a dedicated/going above and beyond employee to ethical/core values not being followed by the management team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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