QVC Reviews

Pros

Qvc gives a solid foundation in most areas

Cons

Slow to make decisions. They do not embrace fresh ideas if a mistake can be made. Everything must be very buttoned up.

Advice to Senior Management

Take risks and let employees spread their wings

Pros

Great benifits, time off, work / life balance. Management is very accomadating when allowing time off for family. There is a bunch of opportunities to move around in the company. Nice severance packages.

Cons

There is little growth because no one wants to leave. There are a few locations. The cafe food sucks. They have been laying people off lately.

Advice to Senior Management

Take a harder look at how they prepare employees for growth within a position, and NEVER forget the best part of the company "fun along the way"!

Pros

It has a nice cafeteria. It also has a great benefits package. Employees are allowed to surf the Internet when it is not busy. The employee discount is really good.

Cons

The long hours were not good for me. 10 hours is too long for me. I also did not like the way that I was spoken to by the monitors and the supervisors! Sometimes they had me crying. The way that I was terminated does not sit well with me also. It felt horrible to be escorted out of the building. I am not the only one that complained about the way that management spoke to the employees.\

Another thing is that QVC makes it very hard for former employees to find a job or even get a reference to find another job. They are very hush hush. I did not receive a dime of unemployment after being involuntarily terminated by QVC.

Advice to Senior Management

My advice is that management needs to be more sensitive towards their employee's feelings. The employees are not machines! Offer more first shifts also.

Pros

-the ability to get time off
-the benefit package

Cons

-the pay is disgustingly low
-It's almost impossible to get a decent raise when due for a annual review
-alot of favortism
-Managers do not care for the well-being of the representatives
-The representatives are treated more like a machine (a number to take calls) than a human being with feelings by the management

Advice to Senior Management

Offer resonable pay so the employess can feel a sense of worth/pride in their work.
My advice for management is to hire well qualified managers. At my call center they're alot of managers that treat the representatives inferior and brush us off like we are not worthy of their time.

Pros

*Benefits
*Cafeteria
*Option to work from home
*You can wear whatever

Cons

*Supervisors and Management are horrible!!!! Whenever you need a supervisor they r available once in a blue moon they are busy walking around laughing and talking with other Supervisors instead of doing their job. When u have irate customers that want to speak to a supervisor one is never available so you are stuck. You have to set up a callback and alot of times they dont bother to call the customer back. I don't like how they handle their customers.
* Pay sucks and as a Diplomat you do both Customer Service and Order Entry so u get paid accordingly both pay rates suck.

Advice to Senior Management

Pay employees more QVC can afford it!!!! Hire qualified supervisors that are going to do the job that is expected and act accordingly.

Pros

Cool headquarters building. Cafe was outstanding. Worker bee's are great people. Other than that there isn't too many pros. Good pay I guess.

Cons

Too political. Senior leaders are spineless and look for scapegoats constantly. If you get good business results and one person says they don't like you then you are finished. Lots of incompetent leaders who can't get results walking around.

Advice to Senior Management

Grow up and quit playing games. Recognize who is getting real results and accept them and quit finding scapegoats. Senior leaders at the EVP level need to go they are useless and in the way.

Pros

It's an exciting atmospere, always something new happenning.

Cons

Many "underemployed" people who are dissatisfied with their role.

Advice to Senior Management

Evaluate the talent you already have before hiring new people.

Pros

Great benefits.
Good pay.
Good resume builder.
Interesting day to day work (very different from traditional retail).
Nice Location.

Cons

Middle management is promoted on tenure and not ability to do the job. The majority of middle management has zero people skills.
The environment is very difficult in terms of trusting others. Fellow employees and middle management throw each other under the bus for advancement and this culture is encouraged.
If constructive criticism is given the individual is considered "negative" and only positive feedback is acceptable; very "pleasantville" despite this most employees in this area are miserable but stay for the benefits and because they have not worked anywhere but QVC.

Advice to Senior Management

Reevaluate culture.
If "assuming innocents" and wanting to hear feedback is a priority do not simply teach classes about it (the QVC diffrence).
Implement it by not rewarding back stabbing and lack of people skills with promotions.

Pros

Decent salary
Good benefits
Positive atmosphere
Employee discount

I had to move which is the only reason I left.

Cons

The shifts include 1 weekend day

Pros

The job can be very flexible

Cons

When your working, your working HARD and long

Advice to Senior Management

Work more with employee's