QVC

www.qvc.com

QVC Reviews

Updated January 28, 2015
Updated January 28, 2015
238 Reviews
3.4
238 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
QVC President and CEO Mike George
Mike George
149 Ratings

Review Highlights

Pros
  • In terms of work/life balance, QVC is a great place to work (in 17 reviews)

  • Great employee discount, nice work environment, friendly people (in 20 reviews)


Cons
  • Planning does a better job with work life balance initiatives than Merchandising does (in 14 reviews)

  • 24/7 Schedule - expect to be asked to work holiday weekends, with nothing but a "thanks" (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A Company that Values both its Employees and Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Port Saint Lucie, FL
    Current Employee - Seasonal Customer Service Representative in Port Saint Lucie, FL

    I have been working at QVC full-time (less than a year)

    Pros

    They fully train you and give you the resources you need to succeed. It is rare to work in an environment where just about everyone loves their job and truly get along with each other. Upper Management as in "The Manager "and HR Manager are absolutely professional and approachable. The supervisors are very friendly, upbeat and positive. They have "team leaders" who help out the seasonal people & regularly check up on you, provide feedback, and offer tips to improve performance, never are you talked down to. This company truly believes in helping the customer and empowers you to do so. The Quality dept monitors random calls and sits with you... going over the conversation, you are scored and told either good job or here is an opportunity. The culture is one of the best I have encountered, the values are clear and standards are high. You are expected to work your schedule and yes work holidays but that is retail.

    Cons

    This job is not for you if...#1. You get offended easily in terms of an upset customer, if they are ranting or using profanity you still have to treat them with the utmost respect and patience to solve the issue. #2 It is a high call volume so from the second you log onto your phone you are non stop working until your scheduled breaks. #3 Punctuality ..they have a point system once you use up your available points that is it ,you are terminated. #4. your talk time- you have to be able to solve the issue without interrupting the customer within a certain amount of time.. so being a quick thinker is a must.

    Advice to ManagementAdvice

    Keep doing what your doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good work life balance and excellent co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Developer in West Chester, PA
    Current Employee - Front End Developer in West Chester, PA

    I have been working at QVC full-time (more than a year)

    Pros

    Excellent benefits and comparable pay. Ability to work from home as needed.

    Cons

    Typical office politics. Difficult at times to get on the same page with upper management.

    Advice to ManagementAdvice

    Be more open minded to change.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Nice Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QVC

    Pros

    Beautiful campus, great benefits. Overall people are great.

    Cons

    Compensation is not that great – we had a flood of people leaving my department because of the low salaries. Conservative company.

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC

    Pros

    decent pay, good benefits, and good work life balance

    Cons

    No room for advancement, no direction

    Recommends
    Positive Outlook
  6.  

    Great company, great benefits, exciting work albeit hesitance of upper management to embrace new tech was a challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multimedia Designer in West Chester, PA
    Former Employee - Multimedia Designer in West Chester, PA

    I worked at QVC full-time (less than a year)

    Pros

    World-class campus headquarters that features an inspiring group of colleagues
    Challenging yet rewarding workload
    Top-notch employee benefit package
    HR department is superior

    Cons

    Goal setting could've been more clear
    Organizational structure was relatively flat it seemed (and internal politics never help)

    Advice to ManagementAdvice

    Vision is important for successful leadership however a more comprehensive set of goal posts might've been more helpful in guiding junior staff.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in West Chester, PA
    Current Employee - Applications Developer in West Chester, PA

    I have been working at QVC full-time (more than 10 years)

    Pros

    The pay can be good, and the company has been quite successful.

    Cons

    In certain areas (of IT), work/life balance is poor. Around the clock, and frequent on-call support is the norm, with no compensation. Resources are tight, and individuals are expected to deliver projects without having enough time, resources, or training. If they don't like you, they will fabricate negative reviews in order to terminate you, or force you to leave. Employees are rewarded on the basis of the number of (extra) hours spent working.

    Advice to ManagementAdvice

    Manage resources and projects around facts (effort vs. resources and time), rather than arbitrary deadlines, to achieve better outcomes. Treat employees with respect. Spend more effort organizing and improving workflow processes, so things can be done more efficiently.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Company was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apparel Picker
    Former Employee - Apparel Picker

    I worked at QVC full-time (less than a year)

    Pros

    The people were friendly. Very helpful when you were unsure of things.

    Cons

    How the company went about certain things. Many things didnt go together.

    Advice to ManagementAdvice

    Be more considerate of the employees instead of the numbers

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    QVC Is a Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising
    Current Employee - Merchandising

    I have been working at QVC full-time (more than 10 years)

    Pros

    Great Culture
    Wonderful People
    Lots of Growth Potential
    Strong Global Presence
    Good Benefits

    Cons

    Salaries have improved but still an area of opportunity

    Recommends
    Positive Outlook
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chesapeake, VA
    Former Employee - Customer Service Representative in Chesapeake, VA

    I worked at QVC full-time (more than 8 years)

    Pros

    Continued opportunities for growth if willing to change your schedule. Some of the supervisors are easy to work with and are willing to assist you in times of need. The facility is comfortable most of the time and the breaks are adequate. There are opportunities to make additional funds if willing to stay late. The insurance package was great. Better than the benefits I receive now.

    Cons

    Because it is a call center, you have to adhere to the schedule given, which sometimes interferes with certain aspects of life. Call volume is high. No bonuses offered.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    QVC offers a great work environment, amazing culture and good career growth which is employee-driven - plus it is fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in West Chester, PA
    Current Employee - Manager in West Chester, PA

    I have been working at QVC full-time (more than 10 years)

    Pros

    Challenging and interesting work, diverse departments, career growth, energizing, fast-paced, work/life balance, warm and friendly culture, community involvement.

    Cons

    Intensity of pace can lead to burnout over time, contantly shifting priorities requires juggling, can get stuck in the weeds.

    Advice to ManagementAdvice

    Stay visible and close to the team. Keep an open mind when new employees come on board with differing perspectives and suggestions. Be open to ideas.

    Recommends
    Positive Outlook
    Approves of CEO

QVC Photos

Work at QVC? Share Your Experiences

QVC

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.