QVC

  www.qvc.com
  www.qvc.com

QVC Reviews

Updated December 16, 2014
Updated December 16, 2014
228 Reviews
3.4
228 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
QVC President and CEO Mike George
Mike George
145 Ratings

Review Highlights

Pros
  • In terms of work/life balance, QVC is a great place to work (in 17 reviews)

  • Great employee discount, nice work environment, friendly people (in 20 reviews)


Cons
  • Planning does a better job with work life balance initiatives than Merchandising does (in 14 reviews)

  • 24/7 Schedule - expect to be asked to work holiday weekends, with nothing but a "thanks" (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Great corporate environment with a sense of community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Project Coordinator in West Chester, PA
    Current Employee - International Project Coordinator in West Chester, PA

    I have been working at QVC full-time (more than an year)

    Pros

    Best reasons to work here include:
    1. Supportive leadership: Managers recognize your work and effort, allow your own creativity and work autonomy. They also strongly support your career development.
    2. Supportive colleagues: Coworkers are more than willing to support each other. There is no sense of a cut-throat competitive environment.
    3. Transparent environment: QVC has a healthy work environment in which employees have the freedom to voice their opinions and challenges they face at work.

    Cons

    In some circumstances, new employees do not have access to full training because of the urgency to keep up with the team's workload.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Qvc is a great company to work for and treats it's employees well.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QVC

    Pros

    Great benefits, strong employee engagement

    Cons

    Very large company with thousands of employees.

  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Merchant in West Chester, PA
    Former Employee - Internet Merchant in West Chester, PA

    I worked at QVC full-time (more than 8 years)

    Pros

    Lots of talented people to learn from and work with. A fair and innovative company to work for. Lots of opportunity to move up.

    Cons

    being laid off was the only con I have, but it couldn't be helped at the time due to the economy.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at QVC full-time (more than 5 years)

    Pros

    Great benefits and fun work environment.

    Cons

    No room for growth, salaries aren't competitive.

    Advice to ManagementAdvice

    Learn to value employees before they are forced to look elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Legal Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC

    Pros

    QVC is a dynamic place to work and very interesting people work there.

    Cons

    Working for Larry Hayes. Some would say he has too many balls in the air. Some would say he has none.

    Advice to ManagementAdvice

    What happens when a manager consistently looses talented people? In a well run company, something.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Horrible Place of Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Port Saint Lucie, FL
    Current Employee - Customer Service Representative in Port Saint Lucie, FL

    I have been working at QVC part-time (less than an year)

    Pros

    Not sure when I was in training and couldn't understand a trainer with heavy New Jersey accent. Watch is Watch and not wash. Couldn't understand half the words she was saying. Pat kept on picking on older people in her class.

    Cons

    Training is horrible at the company. Pay is less than 10 an hour with no room for advancement in the company. Only hiring season employees. No room for growth. I would rather work elsewhere then stay at a company that can't give you good training as you can't understand the trainer.

    Advice to ManagementAdvice

    Hire trainers that know how to say Watch, not wash for Watch and speak english Your training sucks period. Were not allowed to take books home to learn what was taught on class. Hands on is good, but not everyone learns that way. Your training books sucks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Smoke and Mirrors-Think Deep Before Working Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Chester, PA
    Former Employee - Anonymous Employee in West Chester, PA

    I worked at QVC full-time

    Pros

    Discounts, the employee discounts and employee store is phenomenal, Work from home, great entry salary

    Cons

    This was the strangest place. It has an arrogant "Stepford" environment. The ones that stay, look alike, dress alike, talk alike, etc. I should have taken heed to the reviews before working here. The environment is very "clickish". Almost child like. The entry salary can be exceptional but the salary scale moves slowly once you get in, so demand the money up front. Many employees have been with the company for several years and are not open to fresh ideas from new talent. The company continually expresses the desire to change to keep up with technology and the industry but are very candid in telling new people their ideas are not accepted or appreciated because it is not the "QVC way". This message can be heard from top down. The company promotes a 7.5 work day, however you will quickly discover, that is 7.5 hours at work and another 7.5 at home. Hours are grueling and generally unproductive in the end because Sr. Management will typically fall back to what they were doing in the beginning. Building your personal brand and making friends (building relationships) is the key to success in this company. Competeny and tenacity is an after thought. This too is openly communicated. Diversity is a major problem in this company. Minority groups appear to be segregated by skilll set. Most minorities are found in the warehouse, unskilled laborer positions, or IT. There are no minorities in the Sr. Exec ranks. The company employees several women and therefore recognizes that as meeting diversity standards.

    If you are a person that can go along to get along, keep your ideas to yourself until you have been accepted by the group, and are comfortable conforming with your environment, you will be very successful here.

    Advice to ManagementAdvice

    Promote and enforce individualism and talent. You are bringing in new talent but are pushing them away with your rigid culture and arrogance. The industry is evolving and the face of the customer is changing. Embrace the ideas of new hires that may not think like you but bring with them the knowledge and hidden secrets of other successful companies.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Easy job with adequate pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at QVC full-time (more than an year)

    Pros

    Working in the call center is pretty easy. Whether you're an Order Services Rep or Customer Service Rep, the system is a piece of cake especially if you are good with computers. Their training classes prepare you for mostly any experience and any other help needed after that can be found through your neighbor or calling a supervisor on the headset.

    The people that work there are generally friendly and the seasoned employees are usually willing to help out the newbies. I made a lot of friends. The employees range in age so you won't be working with a bunch of kids or, vice versa, a bunch of older folks.

    The feedback you receive is constant so you'll know if you're handling situations properly and applying the companies values as you should. The supervisors and managers are encouraging and if you're excelling it's not unusual for a manager to suggest you take on another role within the company that required a little more responsibility. The have internal positions that open up every few months.

    They offer tuition reimbursement for students. They're also pretty good about creating a flexible schedule for student employees. Helped me a lot bc my school schedule changed every 10 weeks.

    If you end up there long enough for your benefits to kick in they'll be some of the best benefit options you'll ever see. Their vision insurance was my favorite because I didn't have a copay for checkups and to get contacts was very cheap. I needed that. All of their plans were awesome.

    Cons

    One thing that can affect you is having to manage your own time that you've taken off or keeping track of when you've clocked out. Nowhere in the system will it tell you. The company works on a points system and points can accrue quickly if you're not careful.

    Because, more than likely, if hired, you'd be considered a temporary employee they don't tend to break down the points system to you in training as thorough as they should. They tell you the basics and anything else is trial and error but nobody else is to blame but yourself. Some supervisors will see your occurrence, use it as a coaching opportunity, and remove the point once but not all supervisors will. Some occasions you will have repeated a punctuality point before they explain to you that you can't do something and by that point you've accrued multiple points. If you have no other responsibilities but to go to work and go home, it won't affect you.

    If you are hired as a temporary employee and they offer you a permanent position, be prepared that the shift you're working may not be available. I was hired into first shift working from 7am-3:30pm and when I was extended the only option was overnights from 8pm-7am. I had no other choice but to take that shift and I needed the job so I got stuck on a shift I absolutely hated.

    Advice to ManagementAdvice

    Going into more detail about the points system would be very helpful. Using any first time mistakes as a coaching opportunity is also encouraging as opposed to telling that employee it was their responsibility to know something.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Very hot and dirty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Mechanic II in Landisville, PA
    Former Employee - Maintenance Mechanic II in Landisville, PA

    I worked at QVC full-time (more than 3 years)

    Pros

    You can get all the overtime you want, and if you want to skate by doing the bare minimum, it's a great job.

    Cons

    If you have aspirations to advance your career, it may be difficult to do it while working here.

    Advice to ManagementAdvice

    Please let talented go getters know they can have a future there. The culture WAS very negative and it was clear that to speak up and try to improve was going against the grain. Sell some quality American made products that will last.

    Doesn't Recommend
    Approves of CEO
  11. 1 person found this helpful  

    Project Manager Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC

    Pros

    Best place to work, very friendly, good pay, and always something to do.

    Cons

    Traffic on the way to work

    Recommends
    Approves of CEO

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