QVC Reviews

Updated April 25, 2015
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  1. A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I could not imagine a better place to work. The QVC culture is amazing, colleagues are very friendly, collaborative, creative and always dedicated to improve the customer experience. Senior management communicates to employees regularly and ensures transparency and alignment with QVC values. Work life balance as well as fun along the way are important and taken seriously. Simply a very fun and engaging place to work!

    Cons

    Over-collaboration can sometimes slow us down

  2. Helpful (3)

    Just answer the phone fast, quick and move on to next call.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Services in San Antonio, TX
    Current Employee - Order Services in San Antonio, TX

    I have been working at QVC part-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work full time you can get a good benefit package. Part-timers and On call are on their own with health care. Since company is operational all the time you can expect to find workable hours almost all the time. QVC offers many schedules. QVC likes changes so expect many changes to occur randomly.
    Vacation time, Personal Leave (emergency time), Floating Holidays, Point schedule (general absences), Switches, Time off without pay, are time off options. Once you learn the best way to use them, the system can work. Takes time to understand it all.
    The job of answering the phone and taking orders or helping the customer is easy enough. Most of the co-workers there are wonderful people.
    They offer 'work from home' as a great option but do not allow full time order services to work from home but do allow most all the others On Call, Part time, Customer Care/Service (even their full time) all to work from home if they meet certain criteria.

    Cons

    QVC over the past 20+ years has change it culture several times yet has not really admitted to changing it once. It has gone from a company that supported its employees, enriched employees, listened to its employees, helped-informed its employees to almost the direct opposite. Health insurance plans (HMO/PPO options) are still great but costs more and more each year and now with a deductible. The point system changes to benefit the Q without notice. What once we could do easily we can no longer do even though what we could do is still part of the policy. To which they have never clarified ( I have not received policy updated for over 5 years now).
    They have cut out being able to work Overtime as the employee might need to make $$ ends meet at home instead the only ALLOW it when it benefits the company. Staffing is very off many days and the Q loves to work with a skeleton crew staffing the phones so no more breathing space between calls even during the slow season.
    The Q has a one blanket fits all approach to every situation that comes up. Managers are too busy trying to keep their jobs to support their employees nevertheless to get to know them. In fact the less they know about an employee the happier they are about getting their job done. Yet, if you need a manager or supervisor they are mostly their for you if they are Not in a meeting (which seems like a constant event).
    AHT (call average time) is a bear. They tell us to take care of all aspects of the customers call with minute detail yet expect every call all day to be the same short sweet on and off call. Don't meet your monthly mark expect to be written up. What the Q doesn't take into account are the differences in employee's personality, speed ability, and of course the customers who up until this time has always set the pace of each call.
    Required hours are hard to meet for some reps with home/life issues. Required hours are never dealt with fairly yet the Q wants everything fair (see above blanket policy) as long as it benefits the company and no exceptions are allowed and they WILL NOT work with you on a compromise solution to your situation that helps you and still benefits the company.
    The training of new hires is short and sweet. Where once we could go into details for the new hire the Q now expects them to pick everything up quickly. So there is a fairly large on the job learning curve. Since simple work time management is not taught many new hires are lost before they get out of training.
    The Q says it wants employees to manage Work/life. Employees want to manage Life/work. The Q demonstrates that they only want employees to work, not have a life or much of one specially a family situation outside of work that causes loss of work. Unless you can get FMLA (which the company never explains to the employees most learn about it from other employees) don't expect the Q to understand your situation.
    Everyone cares on a personal level about each other... even management. Just never expect that 'care' to translate into positive action for a personal situation.
    The Q went from a company wanting to take care of its employees and customers to a company driven by numbers.

    Advice to Management

    You don't have to revert to the origins of the Q, you just need to reconnect to what made the Q a terrific place to work from back then and bring it forward. The q has lost its fun along the way attitude.
    The lack of actions behind the 'caring' of management is abhorrent. We all have lives that take up our time outside the Q. Understand and ACT. allow management who works with the employees to take proper actions FOR the employees. Don't tie their hands with platitudes and no support.
    During this year's big mass schedule change many people ended up with poor schedules and quit. knowing that people could not would not get schedule they needed (not wanted but NEEDED) to be able to manage their life management understood but still would not work 'with' employee to get a 'special' needed schedule to keep employee status. Instead the Q just let people lose their jobs or benefit status. Care more Q, and act.
    When many companies are trying to support their employees with fun events, allowing personalization of cubicals, and ACTIVELY helping employees manage their life and work, the Q is going backwards. Where once we had our own cubical (and we felt appreciated) we now have none.
    A bottle of water and a snack is not recognizing an employee. it helps but just that one day. Once upon a time for the Holiday Meal/Celebration we would get a whole hour off the phones to mix, mingle, enjoy teammates and feel appreciated. All we needed was good food, good company and the time to enjoy all. Now we are lucky to get half-an-hour ( if you work full time,,, 15 minutes for PT). No time to chat, just get your blasé food, eat and head back to the headset. No time to feel appreciated, just time enough to eat.
    The new culture is a fearful culture at the Q. We fear getting fired for being overweight, not reaching AHT goals, for missing work because an elderly parent went missing for over 12 hours, because a special needs child needed more special attention, can't make the required hours do to limits of time that can be worked. We have a life work WITH us on managing that life and keeping our jobs. It can be done.
    Note that even reps who say "its a great place to work" are also telling co-workers how horrible it is. The Q has potential for being the BEST call center work out there, but it lacks in its ability to accomplish that because it is all about the number generated. WE are not computers, our job is hard enough without the pressures of fear. It is time to recognize the individual strengths of your call centers employees and utilize those strengths to your benefit. QVC likes change when then change and create new opportunities catering to the employee's strength. Celebrate the individuals at your call center, not on paper but in their job. No one likes a job, but most all people love a career even the basic employee would like to have a career. Turn the job into a career. NO one should say "At least I have a job". They should say "I have a wonderful career with QVC". funny. last 10 years working for the company all I hear is "at least I have a job".

  3. Helpful (2)

    Call center work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Port Saint Lucie, FL
    Former Employee - Customer Service Representative in Port Saint Lucie, FL

    I worked at QVC full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible scheduling, good insurance, close to home

    Cons

    Rules, restrictions, and performance parameters were increasingly hard to meet. I know someone that worked there for over ten years that was cut for a 30 second difference in the monthly talk time. I guess it's just cheaper to hire a new person... *shrug* Some of the required hours and/or overtime were far removed from the possibility of a regular sleep/family schedule. Very much a place where the right people have to like you, for you to advance or stay. I'd say 'good ole boys club' but there are more women in the higher positions.

    Advice to Management

    People care. People matter. People are not only a number. Advancing someone into a job, that's already been doing it as a fill in, from your current workforce, is better that hiring a cheaper person from an external source. People should be able to use the bathroom when they need to, and not have to break it out of the lunch half hour, if they can produce medical referrals to back it up.

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  5. QVC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Entry Representative in Chesapeake, VA
    Current Employee - Order Entry Representative in Chesapeake, VA

    I have been working at QVC

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great work environment, no pressure

    Cons

    none at this time, QVC is a wonderful place to work

    Advice to Management

    none

  6. Helpful (4)

    It is what you make of it, although those efforts will require much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in West Chester, PA
    Current Employee - Manager in West Chester, PA

    I have been working at QVC full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Right now is a very interesting time for the organization, which I find tremendously exciting. When things happen, they happen fast and I feel we are a very relevant player in our marketplace. My team is the best one I have ever had the privilege of leading, and together we work towards the best impact for our business partners. The director of my team in a terrific advocate for change and process improvement, and I do feel that I learn something new on a regular basis. If anything, my decision to join QVC has resulted in a great deal of professional growth and exposure to a very diverse set of teams.

    Cons

    I believe the company is working towards change, and doing what they can to remove roadblocks (although, that's a bit of a process to say the least). Generally, the culture is improving, but it still seems to be one of permission rather than one of healthy innovation and exploration. As a veteran in my field, I expect a certain degree of latitude and decision making. Sometimes I am allowed that, but more often the case is that I just proceed while securing as much buy-in as possible from my immediate team.

    Also, keep in mind that there are those that are a little too comfortable during their time with the company. I've experienced everything from the easily-threatened to the self elected emperor, and navigating those types of co-workers will test you. The flip side to that is that there are talented, highly motivated partners in other teams that will make great allies. You just have to find them, which will require you to get out of your area and do some serious relationship building.

    Advice to Management

    Management makes great attempts to "be visible", but the nature of the company makes those efforts seem rushed. Don't look at your watch, your smartphone, or anything else that takes away from your engagement with you reports. Have a seat, and just be real. It will pay off immeasurably. Empathy is a two-way street, and sharing your world with ours will bring us closer together.

  7. I was a summer 2014 Merchandise Buying Intern in Designer Apparel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Buying in West Chester, PA
    Former Employee - Merchandise Buying in West Chester, PA

    I worked at QVC full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I had a great summer working at QVC. The buying team that I was a part of was so willing to help me with any questions that I could have possibly come up with and they really treated me like a real employee rather than just an intern. It was great to be able to meet with other employees and talk about their line of work so I was able to get exposure to almost every aspect of QVC. I can't speak for the rest of the company but the training for the buying offices was absolutely amazing and extensive, I'm sure the other areas do it just as well. I would highly recommend interning here.

    Cons

    I honestly can not say anything negative about my time spent at QVC. The days did get a little bit repetitive but that is to be expected with any company/job. The cafe made me sick whenever I ate there but that can easily be fixed if you just pack your own lunch!

  8. Helpful (3)

    Worked there for 7 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at QVC full-time (More than 8 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Paid ok, employees were nice people to work with.

    Cons

    Management and staff didn't care for their employees and were really harsh in their depends. very unprofessional

    Advice to Management

    Treat employees nicer and listen to them.

  9. Great Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Q/A in West Chester, PA
    Current Employee - Q/A in West Chester, PA

    I have been working at QVC full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits and salary and discount on products they sell. You can get your dry cleaning , car fixed, travel plans, mail, banking and research, breakfast lunch and dinner all available onsite.

    Cons

    They push the QVC difference and values a lot it really is not a bad thing but some coworkers will make fun of you if you (drink the kool aide).

    Advice to Management

    I was there when they had their mass layoffs, they could of given us way more notice then they did.

  10. Helpful (4)

    Not the worst but also not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional in West Chester, PA
    Current Employee - IT Professional in West Chester, PA

    I have been working at QVC full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are pretty good, Credit union on site. QVC Difference experience. Keeps up with the latest technologies. Great Development team (IT). Job stability

    Cons

    No room for growth. Came here with the expectations that QVC is big on career growth and promoting within - NOT TRUE! You don't get promoted unless you are favored - it doesn't matter how hard you work it goes unnoticed because you are not a fav. Only the favs get perks like working from home and promotions. A lot of favoritism.
    Pay is low compared to most IT Positions at other companies. No structure in IT. No appreciation to their teams and no trust. Managers don't know how to manage some do not even have IT backgrounds! I felt misled when I took this position. They rather invest in hiring contractors than to promote within and give the money to its current employees.
    Not recognition to employees for the hard work and hours put in. They expect you to do the next level's work or job but won't give you the promotion/title or the pay for the work your doing

    Advice to Management

    Managers & supervisors should have to take the QVC difference at least once a year. Grow the company within rather than thinking hiring an outsider or an contractor is the solution. Make your employees feel valued and appreciated. STOP FORCE RANKING! Hire managers and supervisors that care about their teams. Promote from within! Pay attention to the Q perspectives and show us change!

  11. Prepaid Risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Risk Analyst in West Chester, PA
    Current Contractor - Risk Analyst in West Chester, PA

    I have been working at QVC as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy hire, not likely to be fired

    Cons

    Everyone has their own version of the policy

    Advice to Management

    Get together and get on the same page

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