Qantas

  www.qantas.com.au
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Qantas Reviews

Updated Jul 28, 2014

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All Employees Current Employees Only

3.1 45 reviews

55% Approve of the CEO

Qantas CEO and Director Alan Joyce

Alan Joyce

(29 ratings)

51% of employees recommend this company to a friend
45 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    • No Opinion of CEO

     

    Awesome!

    Flight Attendant (Former Employee) London, England (UK)

    ProsGood pay and staff travel benefits; great people you work with; Excellent product and a well-respected company and I really liked working for them.

    ConsLimited career opportunities as London-based; You know everybody as it's a small working environment (this could also be a pro though); Only one major destination as the company reduced it's size due to heavy operating losses.

    Advice to Senior ManagementGive London-based crew more opportunities!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Variety of challenges in a tough industry

    Manager (Former Employee) Sydney (Australia)

    ProsA huge variety of really interesting jobs in a very intellectually complex and diverse company. Opportunity to do lots of different things over a career.

    ConsThe international business is facing very tough non-commercial competitors. The domestic business has been cutthroat but is likely to settle down into a duopoly market. There's a strong attitude of entitlement among many of the employee groups which makes it difficult to change the business to react to a different environment. Bonuses are unlikely. Seems to be no penalty for non-performance generally across the business.

    Advice to Senior ManagementGo harder.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Great Airline, but currently a toxic place to work in regards to the employer/employee relationship

    Licensed Aircraft Maintenance Engineer (Current Employee) Sydney (Australia)

    ProsIconic airline with a huge history, very professional colleagues with immense knowledge, staff travel benefits and good pay and conditions.

    ConsConstant turmoil, ever looming redundancy, lack of company direction. Zero promotion opportunities, low moral and way too many managers. Serious about change but bound down by its own red tape and its inability to cut through it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Started as a good company but has slowly declined.

    Manager (Former Employee)

    ProsWages and conditions are good. Flexible work environment and great people.

    ConsLow morale and company stifled by union based long term staff that don’t want to adapt to change and still live in the 80’s with an entitlement culture. Can't performance manage non performers out of the business, only way to get rid of them is to pay them a redundancy pay.

    Advice to Senior ManagementGet real in what you are trying to achieve and have a clear strategy and stick to it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Change is key for this Australian icon

    Human Resources (Current Employee) Sydney (Australia)

    ProsFantastic employee pride for Qantas as a brand, safety focus, understanding and awareness of the competition and the accepted need for change at mid and senior levels.
    VR Programmes prior to CR are good for an ageing workforce
    Great customer service focus recently and improving NPS scores
    Community and charity focus of employees (eg. Crew Review) exceptional

    ConsLack of recognition and accountability, career progression often driven by relationship rather than performance, senior leaders who continue to think short term, dislike of people challenging the status quo, reluctance to proactively manage the IR agenda

    Advice to Senior ManagementThere is a massive need to correctly train, skill and revamp the revenue generating teams

    IR, improved revenues and cost reduction needs to happen faster for customers, employees and stakeholders to remain confident in the current Board and Senior Leadership

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    High profile company undergoing traumatic and lengthy restructure.

    Manager (Former Employee) Sydney (Australia)

    ProsLarge, diverse and dynamic growth industry.

    ConsLimited career opportunities due to company's on-going financial stress and continual downsizing. Very low staff morale.

    Advice to Senior ManagementResume investing in staff and technology.

    No, I would not recommend this company to a friend

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    Couldn't wait to leave

    Senior Business Analyst (Current Employee) Sydney (Australia)

    Pros- Benefits
    - Good work / life balance, at least for the most part.

    Cons- The dearth of team players in the HR community. Everyone is out to protect their own interests and jobs, at the risk of not streamlining a process. This affects the general working environment when trying to get decisions made or endorsed.
    - Reactive not pro-active. No one wants to stop and think if the current process can be improved. The usual outlook is 'this is the way its always been done, so that's how we'll do it'

    Advice to Senior ManagementNeeds more focus on long term improvement plans.

    No, I would not recommend this company to a friend

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    Well worth a go, work hard and ride your luck.

    Analyst (Former Employee) Sydney (Australia)

    ProsIt is naturally enjoyable getting to work for the biggest name in travel and tourism in Australia. Terrific product, lots of investment in innovation, good teams and great peers, interesting industry to be a part of. Strong staff benefits as well. Pay better than you'd expect - on par generally, and good to very good for the industry itself. You also enjoy the sense of responsibility that comes with being able to contribute first person to a brand and company that means so much to so many.

    ConsNothing that would be exclusive to Qantas, just the usual sort of 'big company' stuff - senior/mid-senior management are generally in it for themselves, 'upwards management' means mostly good news is getting to the top which leads to the reactive strategies that end up becoming necessary late in the piece. There are also a lot of 'self made' execs who have come up through the ranks over 10-20 year careers, so while they have a lot of Qantas experience, they don't benchmark that well in terms of broader business and management ability, which can be a bit frustrating. Management turnover is very low, which makes it hard to keep finding career opportunities, but in fairness that is because it is generally a good place to work and offers attractive benefits.

    Advice to Senior ManagementDrive decision making down the organisation, there are plenty of good people but terminal indecision in amongst some of the key divisional leadership which Qantas would do really well to change. As tough as it is, work out a way to give more responsibility to some of the younger staff to prove themselves a little earlier and hold onto them, and make this a business responsibility (and KPI), don't leave it with HR who'll wrap it up in some well-meaning but ultimately hopeless 'talent management' program.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not for the faint hearted

    Head of Human Resources (Current Employee) Sydney (Australia)

    ProsDiversity of experience and the fast pace of aviation are exhilarating. You need resilience and to be comfortable with ambiguity... Change is the name if the game!
    The people are great and opportunity comes with hard work.

    ConsIt's big and can be bureaucratic. Tough times at present, wouldn't recommend joining within the next 12 months.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    challenging environment, but great travel perks!

    Financial Analyst (Current Employee) Sydney (Australia)

    ProsTravel benefits; great career opportunities; constant change

    Consburdened by outdated, legacy practices

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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