QuEST Global Reviews

Updated March 26, 2015
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  1. 3 people found this helpful

    Low Pay but Low Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuEST Global

    Pros

    Low stress environment. Good transition job for young people.

    Cons

    Low pay and the facilities are far from state of the art.

    Advice to ManagementAdvice

    Consider kicking up compensation slightly and the pool of talent will grow immensely.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful

    Don't trust the 4+ star reviews. They're all from upper management! Work = No pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electrical Engineer in East Hartford, CT
    Current Employee - Electrical Engineer in East Hartford, CT

    I have been working at QuEST Global full-time (less than a year)

    Pros

    You have a desk and a chair. You get to drive to work. People will ask you if you work for Quest Diagnostics and you can tell them no!

    Cons

    You get to work for free! You get to take credit for others' mistakes! You don't work for Quest Diagnostics. I hear that they actually do stuff for their employees. You do want to work 90+ hours right? Of course your manager gets a day off!

    Advice to ManagementAdvice

    Stop trying to hide the problems and actually fix them. Invest in your employees and stop with the "Quest is perfect so tell your friends" emails!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    You get out of Quest what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Engineer in Windsor Locks, CT
    Current Employee - Project Engineer in Windsor Locks, CT

    I have been working at QuEST Global full-time (more than a year)

    Pros

    Flexible work schedule.
    Opportunities to work with various clients in different fields.

    Cons

    Limited Vacation time.
    Many co-workers can be immature.
    On-boarding (training), is almost non existent.
    Too much emphasis on metrics, which are not fully communicated as to what exactly they measure.
    Definitely an old (young) boys club mentality.

    Advice to ManagementAdvice

    I believe there should be more of an effort to ensure new employees are aware of quest policies. Also, all qualifying employees should be made of opportunities both within quest and beyond.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Unprofessional frat house of a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Engineer in East Hartford, CT
    Former Employee - Project Engineer in East Hartford, CT

    I worked at QuEST Global

    Pros

    Flexible schedule (sometimes??). customer relationship was positive.

    Cons

    Managers with no management skills, engineers with no engineering skills, illusion of benefits such as bonus and vacation time (holidays were given finally, but regular PTO was cut by the same number of days. Bonus was offered, then cut to next to nothing at last minute because company, on a good year by all accounts, missed the target by almost 30% of the projected...value set too high so it would never pay out). always attempting to walk the grey line along the law (employees told to do things for the company but couldn't charge anything for it, it was on "their time"). I was told I couldn't have a second job, even though it had no conflicts of interest nor core hours, and I never signed anything stating I couldn't take additional work.

    All in all - the office in East Hartford is a joke

    Advice to ManagementAdvice

    Take a management class, start to care more about your employees than your metrics, stop playing favoritism with your friends (promotions, flexibility, etc) and treat it like a real job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Great for experience, very good for entry level engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Structural Analysis Engineer/Controls Engineer in East Hartford, CT
    Current Employee - Structural Analysis Engineer/Controls Engineer in East Hartford, CT

    I have been working at QuEST Global full-time (more than a year)

    Pros

    First of all, after reading a lot of these reviews I'd like to clear up something. QuEST Global has two main engineering functions. One is PECOE, and one is CAE. PECOE is a center for project engineers and they get paid a lot less, they are paid hourly, have fewer benefits, and you'll will find many people with very little qualifications. Many of the negative comments written here are from people who worked in PECOE which is totally different from CAE. CAE is the engineering section of QuEST where you will find salaried employees with decent benefits and engineering degrees.

    Following that clarification, I would like to talk about my experience at QuEST. I worked in there main headquarters in East Hartford as an intern (At the time, I was still a college student). As an intern I was paid a decent wage and got the chance to do some really interesting work. I learned ANSYS as an intern! Being the only intern in the building, I also had the chance for exposure and to be well known in the company. They were very flexible with scheduling hours around my school schedule.

    After about a year of interning, I graduated from school with a BSME and was offered a full time position immediately. I was offered a competitive salary and PTO matched Pratt & Whitney. The environment was friendly, and the majority of people were young and professional. I was rarely intimidated by an individual. There are also many opportunities to move around and be promoted (fairly quickly) because of how fast the company was growing. Overall, the company had a great culture and there was an excellent work-life balance. This was an excellent place to work straight out of college.

    Cons

    I had very few cons with this company, but there are definitely somethings I would like to point out.

    - Workload fluctuations were HORRIBLE (some teams more than others). One week you would be extremely busy, the next week you would be on Craigslist 24/7.

    - I felt as if sometimes you would be pressured by management. Someone constantly checking the hours you put in and your timesheets, and making sure if you've been billable or not. I felt as if I wasn't being trusted. You would be asked the same questions about your project progress multiple times a day, which got annoying.

    - Very little budget for ANYTHING that they can't bill to their customer. Training sessions, internal meetings, team building exercises (and many more things that I can't think of) are all examples of events that the company wouldn't pay for! It was all on your own. Who would want to take part in any thing that they are not being paid for.

    - Absolutely mediocre tuition reimbursement program. You get *upto* $2000 per semester for a course approved by your team lead and manager. You must do very good in the class to get the reimbursement and it is a long, stupid, process to receive the reimbursement. Did I mention its a raffle? Yes, only 5 people per semester receive this reimbursement. QuEST needs to realize that most of their employees have less than 5 years of experience and that it would be great to receive *decent* tuition reimbursement for their own personal growth.

    Advice to ManagementAdvice

    Invest more in your employees. You have done a great job with the culture, but allow the employees to enjoy their time at work. Increase the unbillable budget to allow for some team building exercises and/or training. The day gets boring very fast when all you do is sit behind a desk for 8 hours.

    Also, do something about your tuition reimbursement program. It is probably one of the worst programs I've heard of from an engineering firm of this size.

    Overall, upper management is intelligent and have done a great job being a competitve outsourcer.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Acceptable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Quality Systems Auditor in Lansing, MI
    Current Employee - Quality Systems Auditor in Lansing, MI

    I have been working at QuEST Global full-time (less than a year)

    Pros

    People are pleasant to work with.

    Cons

    Benefits could be much better.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Made a BIG mistake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Cincinnati, OH
    Current Employee - Engineer in Cincinnati, OH

    I have been working at QuEST Global full-time (more than a year)

    Pros

    Like other posts, you get to use commercial software and get to interact at times with engineers from real engineering companies. Other than that it's a nightmare.

    Cons

    A lot of what has been said on here is true about the Cincinnati center, so I will try not to reiterate much what others have posted.

    When I came in fresh out of college I didn't know what CFD meant or knew anything about CFD or heat transfer softwares. I was trained by other CFD engineers. Needless to say the CFD team leader and project leader was no help. I really didn't know what their purpose was if they weren't going to participate in helping me learn.
    I quickly learned what their purpose was. It was to intimidate, belittle, terrorize, and really bully me. During tech reviews with the customer the GE CFD team lead would mute the phone and then chew me out about some mundane item. There were times I wanted to punch him out. I complained to other senior people there, but seems nothing was done. It was as if they didn't want to "stir the pot". So the good of the one outweighs the good of the many at Quest Cincinnati. To me this is emotional abuse. But perhaps me getting my message out will help deter people with an interest in CFD to keep their distance from Quest Cincinnati.

    I also had two friends that came in at the same time and did the same work and was praised equally. But one was given a promotion while the other wasn't. It took a year for that other engineer to get a promotion. The managers here clearly treat certain engineers better than others.

    Training does not exist unless you are new. Just like other posts I have read they try to make you billable immediately because it's obvious hardly any money is invested into training.

    The GE CFD team lead will constantly underbid projects. As always in projects there are delays, errors, etc. which this person failed and continues to take into account. Because of this CFD engineers are told to work beyond 40 hours a week but we are told we cannot bill. So, essentially we are working for free beyond the 40 hours which should be a labor violation.

    The statement made by the CEO is true from a previous post here is true cause I also heard it. Sad, I had only been working there a couple of months. Once I heard that and talked with others I knew I had to learn as much as possible and then flee to a superior company.

    Also, when I started the center manager was leaving to go to GE and it was brought to my attention that this person had put company sensitive information on the company's shared drive. This included people's resumes, offer letters, salaries of employees. I was like wow, how could Quest employee someone so careless? I guess it was a good thing he was leaving. At this same time I was told a lot of people were leaving the company. I can only assume these people saw this information and were disgusted on how certain people were getting paid more than they deserve. But sad that a great company like GE would hire someone so careless. I pity those who may work for him.

    I don't know what else to say but I wish I was given more information about how this company treats its engineers. Benefits were ok, not great. They could have been worse. 401K is like one other person said on here.... embarrassing. Quest gives you a 1% match. That is a joke. Perhaps because they are an Indian company they treat us like Indian citizens. I can see what these other people have been saying.

    Advice to ManagementAdvice

    Grow up and mature. From what I have gathered from most is that this is the only company you have worked for. You have been "brainwashed" by senior management that this company is far superior to companies like GE. Get real people, you can only hope to be that great. Employees are dissatisfied and are grumbling. They want and demand respect. Getting paid 10-20% below median isn't going to keep us around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    They paid me, I gained experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Mechanical Designer
    Former Contractor - Mechanical Designer

    I worked at QuEST Global as a contractor (more than a year)

    Pros

    Very few, If any.
    I got paid mostly on time.
    What can I say. There aren't very many advantages to working for Quest. I had no choice.

    Cons

    Where do I start:
    There was very little to no communication between me, the client, and my superiors.
    My "boss" changed multiple times; 1st boss wasn't even in my country, 2nd boss was but could care less about interaction.
    Benefits were offered but they weren't even worth the drop in salary.
    Almost zero communication after 1 year contract ended; zero loyalty to hard workers.
    Required to write your own exit interview.
    Never actually met face to face with anyone from the company.
    Payroll services were over seas so a major time difference was involved.
    I could keep going on and on about why you should think twice about this company.
    I would say only work for them if you're going to be homeless tomorrow.

    Advice to ManagementAdvice

    People are not commodities; they are assets. Good and hard workers are worth their weight in gold.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Great starter job or retirement job, not a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in East Hartford, CT
    Current Employee - Anonymous Employee in East Hartford, CT

    I have been working at QuEST Global full-time (more than 3 years)

    Pros

    Pays well for what is essentially high level admin work
    Flexible work hours
    Opportunity to make strong contact with customers to further career

    Cons

    Runs like a temp-agency
    Absolutely no professional or personal growth opportunities
    Raises and Promotions are negliable
    Management is immature and often less knowledgeable of the work than those they manage
    HR and Management pick and choose which policies they want to follow but will hide behind another policy if they get caught lying, cheeating or making a mistake
    Metrics are geared to make HR and Management lives easier, and have NOTHING to do with the actual work.

    Advice to ManagementAdvice

    Listen to your employees! You put in great efforts to attract the best, so treat them that way.

    Neutral Outlook
  11. 2 people found this helpful

    A great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Heat Transfer Engineer in Cincinnati, OH
    Former Employee - Heat Transfer Engineer in Cincinnati, OH

    I worked at QuEST Global full-time (more than 3 years)

    Pros

    Wide variety of projects to work on and learn from. Flex time has been reduced in recent years, but overall a pretty laid back environment from what I've experienced

    Cons

    There was A LOT of dead time. Their project planning wasn't exactly the best either: there are a lot of transfers between offices due to changes in demand for the contract work. This leads to a lot of downtime and office transfers (as in: move to another city, or find a new job).

    Advice to ManagementAdvice

    Keep engineers applied, make sure we are learning new things at all times.

    Recommends
    Neutral Outlook
    No opinion of CEO

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