QuadraMed Reviews

Updated January 26, 2015
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2.7
27 Reviews
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Jeff Bender
4 Ratings

Employee Reviews

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  1. Helpful (1)

    Nice co-workers, Poor budgetary decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Consultant
    Former Employee - Implementation Consultant

    I worked at QuadraMed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation was good. Employees were able to work remote and be reimbursed for travel expenses quickly. Managers were accessible and allowed time for completion of work. Many long term employees. A diverse population (minorities), more than most companies.

    Cons

    Lack of product direction. Constant selling off of company divisions. No new sales of software. Software needs to move toward a Windows based platform for build and configuration. Refined spending and retain employees. Employees were so busy seasoned people never had time to mentor new employees.

    Advice to Management

    Benefits were terrible, had to pay for Mammogram (this is a preventive care measure should be covered at 100%). Grow your talent, but not at the expense of laying off several employees. Have one on one with employees to assess their progress and guide them in the right direction. Assign a mentor to new employees. re-evaluate the Onboarding process. Re-evaluate the organizational structure and remove jobs that serve no purpose.

  2. Negative rating would be given, if available!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QuadraMed full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employees were able to work remote.

    Excellent products.

    Cons

    General consensus within the company and by customers is that Harris is closing the doors. If this is not true, do something to change the perceptions.

    Loss of too many customers. Sales is limited to Quebec Canada and add-on implementation services. Outside of this growth, there is nothing on the horizon.

    Lack of product direction. Acquired a new company, but there are no plans to integrate or leverage products - just another silo.

    Harris does not get involved in any customer or day-to-day operational discussions. Harris does not understand the US healthcare market, so the QuadraMed senior management can pull the wool over their eyes. The current leaders of the company do not know enough to ensure the integrity of a system like QCPR.

    Customers feel isolated and unsupported and the few that are left in the US are looking for a new system.

    Morale is very low, most individuals staying until they are let go and provided their compensation package. Losing to many people both through attrition and lay-offs leaving the intellectual property at a minimum. A handful of key employees understand the system and can support the customers, but their hands are tied leaving the

    Middle managers use fear to motivate employees even adding comments to their reviews. They would rather continue to downplay the skill, industry knowledge and clinical experience of their employees. There are no open channels of communication and employees are fearful of retribution or dismissal if they say anything.

    Compensation – not worth the time for comments.
    Home office expenses – none.
    Benefits – healthcare okay – not great.
    Bonuses - Director and above

    Advice to Management

    Harris should hire an outside consulting company to meet with employees and get the truth and facts. They should also contact the old senior leadership and hold them accountable for their misrepresentation and mistakes.

    Admit the failures, admit you were lied to and made bad decisions. Make positive changes so the company survives and improve employee morale.

    If there is an intention of saving this company and its products replace the current leadership with iindividuals who have a solid understanding of healthcare, running a software company, product management, product development, customer support, etc.

  3. Helpful (2)

    Lots of work, not a lot of people to do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuadraMed full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation and benefits were good Allowed employees to work remote. Managers do not micro-manage. Many long-term employees that really know the product and application.

    Cons

    Lack of product direction and vision. When there is vision, there is not enough money to implement it. Product is way too much me-too and not innovative. Not enough new blood and employee work force is definitely aging with no plans to replace key people as they leave and/or retire.

    Advice to Management

    Create plans on how to replace employees that are leaving. Bring in new blood with new ideas. Get away from "this is how we have always done it" mentality.

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  5. Helpful (2)

    Times are a Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at QuadraMed full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In the past we have enjoyed the collegial and the supportive nature of the large team that worked together to help our customers achieve an excellent and cost effective Electronic Health Record (EMR). We had good earnings; good enough in fact that it made us attractive to be bought by Harris Computing from our then owners. However, sales have been flat and layoffs frequent. These have caused many people like myself to seek consider other career opportunities.

    Cons

    Currently flat sales and declining system implementations

    Advice to Management

    Stop ruling by numbers alone and take a longer view and approach to developing the products and human capital.

  6. Helpful (2)

    It was a great place to work, until FP bought it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuadraMed full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Passionate group of employees. Believed in the mission of the Company.

    Cons

    Went downhill after acquired by Francisco Partners. It was obvious from the start that they only cared for how much they could get out of the Company and not the long term best interests of its success.

    Advice to Management

    None. All the good management left.

  7. Helpful (2)

    QuadraMed + Harris = Titanic + Iceburg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuadraMed full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work/life balance. Friendly people. Job variety.

    Cons

    Vile new owners with no clue about American Healthcare or how to run anything larger than a $10M business unit. Splitting the Enterprise applications in to two disparate units equates to doom. Company fails to pay vendors, DirecTV was actually turned off at one location. No Enterprise sales in 4 years and since purchasing QCPR from Misys there were only 2 net new customers (not counting conversions). Client attrition is vile for QCPR. Affinity attrition slowed but that's after 1/2 the customers left due to former regime that strong armed customers in to paying a 2nd time for what they already bought.

    Advice to Management

    Push back on Harris or close up shop.

  8. Helpful (2)

    Once a great experience, now a dying memory!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuadraMed (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great friends and co-workers, a wonderful feeling of teamwork. Was a wonderful place for many, many, years with great leadership, vision, desire and a plan. Under Harris, we are dying a slow death and not only do they not understand, they don't care. An American Healthcare company run by Canadian Bean Counters = misery all around.

    Cons

    No vision. No plan, at least for the Clinical and Revenue Cycle business units. MPI and Enterprise Self Service have growth opportunity and a future, QCPR and Revenue Cycle are on the way out. There's no future at all in either business unit. Benefits suck, who caps 401(k) at $2000 per year, IF you are there on the last day of the year. No carry over for Personal Time Off. Only 2 options, PPO and HSA for Healthcare. Canadian company with NO IDEA how to provide benefits for American's. We don't take 5 weeks per year off, that's why we are the #1 Economy in the world. Imposing Socialist policies on American companies will only expedite their downfall. Let me carry over and/or cash out unused Personal Time.

    Advice to Management

    Stop running a $95M company like you run $8M start-ups. You cannot treat a company, culturally or financially that has 300+ employees the same as you do an organization with 15 companies. Learn and understand business life cycle.

  9. Working contract to perm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Applications Designer/Engineer in Lake Mary, FL
    Current Employee - Web Applications Designer/Engineer in Lake Mary, FL

    I have been working at QuadraMed full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people, flexible, good work/life balance, work with new tech

    Cons

    some talent gaps pose organizational issues

  10. Helpful (1)

    Management has a lack of vision & direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at QuadraMed full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent products and passionate employees.

    Cons

    Lack of respect for knowledgeable resources. Post acquisition lack of vision and industry knowledge. Harris Management MIA, therefore no exposure to day-to-day activities and morale of employees. Employee comments, recommendations and advancement are based on favoritism, rather then what is best for the company. There are some resources that should be managers, but they will not be considered because current management is threatened.

    Advice to Management

    Recommend Harris Executive team meet with employees, generate open lines of communication before they lose their investment.

  11. Helpful (1)

    I was put into a Business Analyst postion which I had not been trained for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Business Analyst in Ontario, CA
    Former Employee - Senior Technical Business Analyst in Ontario, CA

    I worked at QuadraMed full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Quadramed took a team oriented approach to the implementation of various programs from different companies to make healhcare care productve, efficient, and profitable.

    Cons

    Due to the continual addition of various programs from other companies,integration of the various programs became difficult and training of the implementatin consultans often lagged behind.

    Advice to Management

    Formulation of a single program which was compatible with more LIS systems than just Afinity
    would have eliminated the time spent in integration and redced the training time.

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