Quality Inn & Suites Reviews

Updated July 7, 2015
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3.4
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Pros
  • This company is a very fast paced customer service industry and is very nice to work for (in 3 reviews)

Cons
  • No benefits, raises or incentive programs (in 5 reviews)

  • Management could have given more authority to the front desk agents (in 3 reviews)

More Pros and Cons

68 Employee Reviews

Sort: Popular Rating Date
  1. I couldn't imagine working anywhere else

    Current Employee - Housekeeping in Waterloo, IA
    Current Employee - Housekeeping in Waterloo, IA

    I have been working at Quality Inn & Suites full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its like working with family.As a housekeeper we work hard to make sure the guests are happy and will come back

    Cons

    We are going through alot of changes which is hard to adjust to but as a team we are pulling through.the Q team dont give up easily

    Advice to Management

    Be good to your staff they work very hard for you.And all of you keep up the good work.


  2. is easy going job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Quality Inn & Suites full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The manager is so adorable treat you like family, you can have free breakfast , open kitchen, owner will help u with the duties which is awesome cos he lead you with example.

    Cons

    I will love to they more to night auditor, no insurance.


  3. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk, Reservations in Shillington, PA
    Current Employee - Front Desk, Reservations in Shillington, PA

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great boss, good staff, guest run the gambit. Most guest are very nice.

    Cons

    low pay and no benefits

    Advice to Management

    reward quality.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Housekeeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Inn & Suites full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great hours. Respectful co-workers. Work at your own pace.

    Cons

    Having to start the day full speed is inconsistent

    Advice to Management

    Allow a longer break in the day


  6. Quality inn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Front Desk Clerk in Spearfish, SD
    Former Employee - Front Desk Clerk in Spearfish, SD

    I worked at Quality Inn & Suites part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Was a great place to work while taking a full course load of college credits. They worked really well with my schedule.

    Cons

    One downside was doing so much laundry as you were busy doing other front desk duties as well


  7. Senior Night Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Night Auditor in Ellensburg, WA
    Former Employee - Senior Night Auditor in Ellensburg, WA

    I worked at Quality Inn & Suites full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    It was perfect job for a college student, night time working, and attend the class during the day time.
    Gain a lot of experience with customer services in restaurants and hotel arena.

    Cons

    This hotel is very old!!! There will be alot of complaints from the hotel guest and restaurant guest.


  8. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hernando, FL
    Current Employee - Anonymous Employee in Hernando, FL

    I have been working at Quality Inn & Suites full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great management, encourages ongoing training. Management treats you like family, always push you to do your best.

    Cons

    Limited hours, don't like you to get more than a certain amount of hours.


  9. Housekeeping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in Virginia Beach, VA
    Former Employee - Housekeeping in Virginia Beach, VA

    I worked at Quality Inn & Suites part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Love the hours during the Summer time, the boss works with you when you need time off.

    Cons

    Upper management really sucks and so does the pay.You never get a pay raise or vacation.

    Advice to Management

    Treet your employees like they are human beings.


  10. here it goes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great family atmosphere. Best management esp the food and bev director

    Cons

    None that i can see for this property so far. Its been great


  11. You Have To Pay The Price of Doing Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Merrillville, IN
    Current Employee - Night Auditor in Merrillville, IN

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The guests are incredibly kind and the work is fairly relaxing for the most part. The amount of down time allows me to recharge my batteries in between tasks.

    Cons

    The pay is abysmal compared to what other hotels are rumored to pay. I left a decent pay grade for more hours here, but it would be nice to compensated better for our efforts. There are no clear lines of authority and the morning front desk clerk attempts to be a dictator over everyone else.

    Advice to Management

    If clear lines of authority and better pay were incorporated this job wouldn't be half bad, but the pay just doesn't meet up with our responsibilities.



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