Quality Inn & Suites Reviews

Updated June 30, 2015
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3.2
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Pros
  • This company is a very fast paced customer service industry and is very nice to work for (in 3 reviews)

Cons
  • No benefits, raises or incentive programs (in 5 reviews)

  • Management could have given more authority to the front desk agents (in 3 reviews)

More Pros and Cons

66 Employee Reviews

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  1. Housekeeping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in Virginia Beach, VA
    Former Employee - Housekeeping in Virginia Beach, VA

    I worked at Quality Inn & Suites part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Love the hours during the Summer time, the boss works with you when you need time off.

    Cons

    Upper management really sucks and so does the pay.You never get a pay raise or vacation.

    Advice to Management

    Treet your employees like they are human beings.


  2. Guest Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Agent in Oshawa, ON (Canada)
    Former Employee - Guest Services Agent in Oshawa, ON (Canada)

    I worked at Quality Inn & Suites full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Job is easy to perform. Hotel is getting renovated. Discounts for employees for other hotels.

    Cons

    Supervisors are incompetent, easily manipulated, rude, and disrespectful to staff in front of guests. They do not listen to employees, and they do not even follow the ESA because they have a collective agreements that contradicts it. The union is terrible, only helping those they want (management) and not seeing to the need of the union members.

    Advice to Management

    Change your management to those with a back-bone, ensure that you listen to your valuable staff, and focus on improving the workplace environment not just the appearance of the location. Your staff and disgruntled, unhappy and hate being there- FIND TIME TO ADDRESS THEIR CONCERNS!!!


  3. Horrible Owners

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Manager in Lehighton, PA
    Former Employee - Front Desk Manager in Lehighton, PA

    I worked at Quality Inn & Suites (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It's a job until you find something better.

    Cons

    The previous owners were great. I worked there 15 years. When the new owners took over the place turned horrific.

    Advice to Management

    Sell the hotel before you lose all your money.


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  5. Smelly snotty nephew in charge

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Inn & Suites

    Doesn't Recommend
    Doesn't Recommend

    Pros

    there were no pros sorry

    Cons

    no benefits, no overtime pay, last paycheck never issued, arrogant and self-serving nepotism


  6. No friendly service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Inn & Suites full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Smells very bad & no customer service

    Cons

    Nasty & no communicatiin with staff owners


  7. Don't waste your time or talent at this place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ

    I worked at Quality Inn & Suites full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Hotel staff Awesome! They are always willing to help guests with their needs.

    Cons

    Very poor management. No benefits, raises or incentive programs.

    Advice to Management

    Appreciate your employees and give credit where credit is due. Lead by example, be positive and respectful of all the staff you have employed. It wouldn't hurt to say "good job" or "we really appreciate all you do for the company" this can help build the morale of the employees. Maybe you could give a raise every once in awhile other then the usual cost of living raise showing the staff that they are an asset to the Company.


  8. listening

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay is great. better then any other hotel.

    Cons

    Runned down and needs renovations.

    Advice to Management

    Actually care about your employees. Listen to what they have to say.


  9. Be Cautious

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Bremerton, WA
    Former Employee - Housekeeper in Bremerton, WA

    I worked at Quality Inn & Suites part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Jobs and environment are active.

    Cons

    Employees in all areas lack needed communication. All employees act entitled yet none are willing to compromise or adjust. Management listens very little to employee needs or concerns and refuse discussion when confronted. Dishonesty is a major issue as well.

    Advice to Management

    Open up to all of your employees not just a few. Listen to the people who control the success of your business. If they are not happy, then eventually you will pay for it in profit.


  10. You Have To Pay The Price of Doing Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Merrillville, IN
    Current Employee - Night Auditor in Merrillville, IN

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The guests are incredibly kind and the work is fairly relaxing for the most part. The amount of down time allows me to recharge my batteries in between tasks.

    Cons

    The pay is abysmal compared to what other hotels are rumored to pay. I left a decent pay grade for more hours here, but it would be nice to compensated better for our efforts. There are no clear lines of authority and the morning front desk clerk attempts to be a dictator over everyone else.

    Advice to Management

    If clear lines of authority and better pay were incorporated this job wouldn't be half bad, but the pay just doesn't meet up with our responsibilities.


  11. Hotel

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Laundry in Mountain View, CA
    Current Employee - Hotel Laundry in Mountain View, CA

    I have been working at Quality Inn & Suites full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Hard worker better pay fast worker

    Cons

    Not good pay more pay rate



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