Quest Diagnostics Reviews

Updated May 4, 2015
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
6 Ratings

Pros
  • Good benefits that include education reimbursement (in 59 reviews)

  • Great benefits with flexible PTO plan (in 34 reviews)

Cons
  • Don't expect support for upper management (in 27 reviews)

  • In some areas of the laboratory there is no work life balance (in 13 reviews)

More Pros and Cons

19 Employee Reviews

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  1. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ

    I worked at Quest Diagnostics (More than 8 years)

    Pros

    great coworkers; opportunity to make good money

    Cons

    management turn over lack of or misdirection direction

    Advice to Management

    value those who go beyond their job


  2. Helpful (1)

    Mediocre place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Madison, NJ
    Current Employee - Senior Financial Analyst in Madison, NJ

    I have been working at Quest Diagnostics full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunity to develop under the right environment, Great opportunity, but experience is a hit or miss depending which function you work in, there are 'some' great people and others 'not so great' there, good pay and benefits, company does promote with in and beautiful campus

    Cons

    Unfortunately, I reported to an extremely intelligent Director, however, he never did understand how to develop his direct reports, long commute from NYC, training was not given

    Advice to Management

    Management was out of touch from non-management team members, better leadership training for the directors and managers, better on boarding process with in the team your working in (not HR onboarding)


  3. Accouant Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, NJ
    Current Employee - Anonymous Employee in Madison, NJ

    I have been working at Quest Diagnostics (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation is Competitive to other employers in the industry.

    Cons

    Culture is Diseased and has continued to decline dramatically over last two years.

    Advice to Management

    Remove Great Lakes Regional Management - No Leadership Skills or Abilities


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Terrible place to work - High Turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ

    I worked at Quest Diagnostics full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most co-workers are similarly dissatisfied, so it's easy to find someone to complain to or commiserate in your misery. Everyone starts off with 15 days TOP (time off paid) which increases to 20 days after 1 yr. Keep in mind this includes sick days and personal days. The company only has 6 paid holidays per yr.

    Cons

    Strange corporate culture - either you're been there more than 20 yrs, or less than 2 yrs. Not too much flexibility - for example even if you come in early, you can't leave early. Working from home is possible with the right manager, but generally not available for everyone even with laptops. Even though Quest is in the health industry, health insurance for employees are a joke - the "best" health plan has a $1500 deductible. As long as you sit at your desk, even if you're on your phone and shopping online all day, as long as you're a good bullshitter you can keep your job.

    Advice to Management

    Focus more on how to grow the company organically instead of through acquisition. There should be more focus on growing the company, instead of cutting costs to meet numbers. There's a reason customers are running to LabCorp - when they go to a LabCorp PSC, there's a receptionist, phlebotomist, and billing person (3 people). When you go to a Quest PSC, there's a long wait time because there's only 1 phlebotomist picking up the phone, checking in patients, drawing blood, and verifying insurance paperwork.


  6. Helpful (4)

    Corporate office needs an overhaul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, NJ
    Current Employee - Anonymous Employee in Madison, NJ

    I have been working at Quest Diagnostics full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's amazing to be part of a company that does something so great for society. The people doing the work in the labs and offices deserve all the credit, and are very hardworking. The benefits are pretty good and they're starting to implement more health initiatives for employees which is great. The people are very nice and it's not a cutthroat culture.

    Cons

    The corporate offices are separated into two groups: Those who have been here for 20 or more years, and those who are here 6-18 months. There is a very clear divide. Those who have been here don't want to change and evolve (hence why the technology is so far behind the rest of the world). Those who are new ask themselves what planet they are on within the first week of joining. Quest really needs to get it together and evolve. There is no career advancement or opportunity in many groups, and a lot of hierarchy (even though the CEO tried to eliminate that, many people still talk down to "lower grades"). Some of the managers are absolutely horrible and demeaning, with some yelling at their employees. There is no work-life fit here - managers are "old school" in the sense they believe in face time. You can sit all day and twiddle your thumbs, and as long as you are physically there, they love it. If you're looking for a job you can stay in forever and just "get by", this is certainly the place. If you're looking to be in an innovative place, with people who want to be part of the growth and success, you won't stay long.

    Advice to Management

    Practice what you preach. You should look at middle management (L3s/L4s) and do an overhaul. There are people in those roles that are completely incompetent. It all stems from the top down - the reason so many people have left is because of the management. There is a lot of talk about higher performing teams and a collaborative culture, but that's certainly not the case in Madison.


  7. A company in transition.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Madison, NJ
    Former Employee - Senior Manager in Madison, NJ

    I worked at Quest Diagnostics full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Large national presence and interesting work.

    Cons

    Political corporate America, No job security or work/life balance.

    Advice to Management

    Invest in the technology required to integrate the business.


  8. Helpful (1)

    Good Company, Good People but S..T..R..E..T..C..H..E..D

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ

    I worked at Quest Diagnostics full-time (More than 10 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The company has very high quality people who are committed to serving patients and a menu of services that can make a difference. The culture is one of high jntegrity

    Cons

    Today, resources are stretched beyond their capabilities. Cost cutting efforts have gone too far. The company is great at operations and cost cutting but poor at driving growth.

    Advice to Management

    Reduce the ratio of employees to Supervisors (particularly in the field). Invest more in your people - it's a people business and that is what will deliver service


  9. Helpful (3)

    Was once a great company. Cutting away your front line,long term employees for the sake of profit is never a good thing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laboratory Technician in Madison, NJ
    Former Employee - Laboratory Technician in Madison, NJ

    I worked at Quest Diagnostics full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are ok, they were a lot better before the restructure. Amount of time off is good, attendance policy was tough before, now just rediculous.

    Cons

    Moving management to departments/jobs they have never supervised or have ever done themselves. Management not knowing basic job duties/guidelines for the departments they are managing. Absolutely no support from supervisors. New HR department that has been outsourced from our business unit knows nothing,absolutely no help. They do not know the employment laws of your state or your job responsibilities/description. It's; "we'll get back to you" and, they don't. You are truly on your own. Hiring temps with little experience to avoid paying benefits. Also, not hiring for new positions from with in. Hiring temps to avoid paying long term employee wages.

    Advice to Management

    Hire management that are/have done our jobs! Do not spread management so thin, that urgent issues/situations never get the attention they deserve and/or never get handled at all. (Patients have taken notice and are not happy.) Do not shove overtime down employees throats that cannot do it, but tell others in the same department/job capasity they cannot have it. Favortism is very obvious. I thought I would have retired from this company, my talents are now being appreciated elsewhere (for better pay.) You are losing your core employees, a recipe for disaster. Bring back the company we once would brag about working for! : (


  10. Endless opportunities to grow as an individual and professionally.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Madison, NJ
    Current Employee - Marketing in Madison, NJ

    I have been working at Quest Diagnostics full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The ability to grow within the organization, knowledgeable colleagues, caring environment.

    Cons

    There is a disconnect between Sales and Operations.


  11. Helpful (2)

    Not recommended

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in Madison, NJ
    Current Employee - Senior Marketing Manager in Madison, NJ

    I have been working at Quest Diagnostics full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Exciting science and opportunity to apply to clinical medicine Corporate scale gives interesting opportunities to see multiple business functions Opportunity to make a difference on a large scale Genuinely intelligent coworkers

    Cons

    Matrix organization is heavily siloed and creates adversarial relationships between functions Cutthroat, bureaucratic political environment emphasizes shifting blame and empire building Upper management is tone deaf and dismissive of the rank & file's needs Unclear and constantly shifting performance expectations Mediocre pay

    Advice to Management

    Hire high character individuals Take more risks with the business--growth lags competitors



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