Quest Diagnostics Reviews

Current Employee – been working at Quest Diagnostics full-time for more than 8 years

Pros – There are pockets of great people who want to work hard and do the right thing...Integrated sick and vacation time as paid time off, 401K plan

Cons – Little action is taken to address incompetent or non productive employees. People advance through cronyism...

Advice to Senior Management – Focus on employee morale...It is being destroyed by poor communication, the lack of timely responses and leadership. The management reorganization has been poorly handled. and executed..

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Quest Diagnostics full-time for more than a year

Pros – Large range of job opportunities, so can learn interesting actions in a lot of different fields/departments.
People are generally friendly and willing to help out.
There's a system in place for positive reinforcement of actions. If someone does a good job, you can reward them with points that translates into gift cards and other products

Cons – Heavy work load and people appear stressed out at times.
Large corporate environment.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Quest Diagnostics

Pros – Best benefits in all the companies I worked for

Cons – Lack of appreciation, less salary than the market.....

Advice to Senior Management – The middle managers dont seem to know whats going on in their group.

Former Employee – worked at Quest Diagnostics full-time for more than 3 years

Pros – The benefits package is excellent, employees are always willing to help, management (in my department) was great and very thoughtful..always willing to listen.

Cons – Business Rules are very tedious and made to confuse everyone.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Quest Diagnostics full-time for more than a year

Pros – Great benefits ( excellent health benefits), great learning oppurtunity

Cons – Salary (meh!), no career advancement, a lot of favoritism

Yes, I would recommend this company to a friend

Current Employee – been working at Quest Diagnostics full-time

Pros – Benefits are awesome, compensation is good for what you do, flexibility of schedule, travel all across my business unit, great team leads.

Cons – Frequent reorganizations (I realize companies have to change to keep up), diversity is taken to the extreme, advancement restricted, cronyism.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Quest Diagnostics full-time

Pros – The employee who trained me is outstanding. Wish there were more like that one.

Work location.

It's a job.

Cons – It's a job that'll eat you alive. My department is understaffed and there is no plan to change that. You can't simply leave at the end of your shift because you never get all your work done. There's a lot of overtime opportunity. The bench is staffed by 1 employee per shift (3 shifts). There is no backup for illness or vacation or whatever. Good luck getting your time off request. There's no one to cover for you and do the work when you're gone. Workload is incredibly high. Expect to experience burn out. Employees who quit are the ones who've been on the job the shortest time. Employees with 15+ years on the job tolerate the conditions because they've become used to it.

The computer system is museum ready. The LIS is DOS-based. Printers are dot matrix. Middleware? There is none.

There is no auto-verification of noncritical results. Reviewing and resulting is all done manually. Tedious and slow.

Cannot pull a worklist for the bench. You run the specimens you have and hope you've got everything that needs to be run.

Working the pending list involves pulling a list for each test. Cannot pull a pending list for the entire bench. Again, slow and tedious work.

There are bullies in management, lead tech, and coworker positions. Devious and underhanded. Rude and intrusive. Spying and listening in on conversations. Looking for information to use against someone. Some employees behave like they're in grade school, complete with temper tantrum over a perceived slight. Employees are so concerned about retribution and/or losing their jobs that no one stands up to the bullying. People look the other way when the bully is active.

Instruments are old. Analyzers are selected based on whatever is cheapest. Not what is the most effective, efficient, or user friendly.

You get stuck working one bench. When you're hired, you'll be told you'll cross train to work other benches within the department but that doesn't happen. With the chronic understaffing, they can't "afford" to allow you to train on another bench. You're told to cross train in your spare time, when work on your bench is slow. Trouble is, the workload never slows.

Expect to see uneven workloads within and across departments. The workload to FTE ratio varies big time. Some benches have 2-5 or more employees while another bench has one person doing the maintenance, the work, and answering the phone. You may observe casual conversations on one bench while an employee in another is running as fast as possible like a caged hamster on a wheel.

Some employees work off the clock in order to get their work done.

Specimens are uncapped before and after processing. Very unsafe and messy.

Advice to Senior Management – Get rid of the bullies. Make common courtesy and professional behavior a requirement.

Get out of your office and see what is really happening on the bench. Shadow a tech and carefully observe how work actually gets done. You'll discover many limiting factors that obstruct productivity, turnaround time, and employee satisfaction. Eliminate the limiting factors to see improvements.

No, I would not recommend this company to a friend

Former Employee – worked at Quest Diagnostics part-time for less than a year

Pros – Easy job, the pay okay. Good medical and dental, somewhat reasonable. Some of the customers are nice. Some are also idiots.

Cons – Fulltime is considered thirty hours, but you have to work six days straight to get it. Monday thru Friday is five hour a day, and Saturday is an eight hour shift. Snitches, or people trying to get brownie points with management you have to watch out for. Keep quiet don't tell anybody anything you do wrong ( intentional or not). Favoritism some people are getting paid more then they are suppose to. This is a non union job, so expect it.

Advice to Senior Management – Pay more, and give forty hours again.

No, I would not recommend this company to a friend

Former Employee – worked at Quest Diagnostics full-time for more than 10 years

Pros – Quest was a very solid company when Surya Mohapatra was CEO. During that time, the company was very reflective of the values they promoted, including Quality, Integrity and Collaboration. They offered excellent benefits and stability for committed, hard-working employees.

Cons – Quest is now being branded as the "New Quest" - and it sure is, but not for the better of its employees or its patients. Since Steve Rusckowski became CEO, the company is undergoing drastic changes, including major layoffs of professional staff and middle management that oversaw day to day operations. Now they're focusing on cutting older workers who are highly paid and a couple years short of retirement, except for a few "favorites" that are protected and conveniently slotted into jobs. Values??

Advice to Senior Management – Stop thinking of your huge bonuses and focus on the fact that you are creating an understaffed, impersonal organization that has one goal in mind: pure and simple greed. Where does that leave the patients?

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Quest Diagnostics full-time for more than 3 years

Pros – Quest is a great company to work for, excellent benefits and employee health perks such as free blood tests, fitness plans, etc.

Cons – Too many directors and VPs.

Yes, I would recommend this company to a friend