Quest Diagnostics Reviews

Updated August 26, 2014
Updated August 26, 2014
476 Reviews

2.8
476 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
164 Ratings

Review Highlights

Pros
  • Good benefits,good salary,lots of training and opportunities for advancement (in 47 reviews)

  • The company offers great benefits and salaries are pretty competitive for new hires (in 30 reviews)


Cons
  • bad upper management- never did get to see or meet manager for my site (in 20 reviews)

  • Work / life balance is way out of whack, working from home means you're available 24 x 7 (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Certified Phlebotomy Technician

    Former Employee - Phlebotomist  in  San Francisco, CA
    Former Employee - Phlebotomist in San Francisco, CA

    I worked at Quest Diagnostics as an intern for less than a year

    Pros

    I loved working at Quest Diagnostics. It was a very fast paced environment and kept me on my feet at all times. People were very kind and professional even to an internship student.

    Cons

    Not having more than enough experience when it comes to working with geriatrics and neonates patients.

    Recommends
    Positive Outlook
  2.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Coordinator  in  Teterboro, NJ
    Former Employee - Billing Coordinator in Teterboro, NJ

    I worked at Quest Diagnostics full-time for more than 3 years

    Pros

    Excellent benefits package, on site cafeteria, parking, location, management

    Cons

    Limited growth, compensation, office morale, tedious rules and regulations.

    Advice to ManagementAdvice

    Focus more on the growth of employees and giving them opportunities to advance themselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics full-time for more than 10 years

    Pros

    Very diverse community of employees working together. A company that has a vision to contribute to and improve clinical diagnostics. Good benefits that include education reimbursement.

    Cons

    Sometimes overworked. Lack sufficient training for job expectations in some areas. Fair to poor recognition and promotion. Sometimes appears to be struggle between quality and quantity.

    Advice to ManagementAdvice

    Content compensated appreciated employees are loyal and productive

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    no support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time for more than 10 years

    Pros

    benefits were not too bad

    Cons

    no support from management especially upper management

    Doesn't Recommend
  6. 1 person found this helpful  

    No longer the techology innovator it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Mason, OH
    Former Employee - Senior Project Manager in Mason, OH

    I worked at Quest Diagnostics full-time for more than 10 years

    Pros

    Work-life balance, offers remote working arrangements (although that appears to be changing), good employee engagement via "town hall" style all-hands meetings, competitive in the diagnostic lab marketplace (steady, no real growth but also no significant decline either.) Individual teams typically have strong working relationships which makes the day-to-day work effort rewarding. Low-level managers try to recognize achievement where possible.

    Cons

    Pay and salary increases are lower than average, benefits are expensive and could be better, bonuses are almost non-existent. Very little room for advancement in most departments. Company politics often hinder progress. 2013 reorganization caused significant loss of valuable talent in the following months, with no apparent concern from management or attempts to keep good employees. Recently adopted an antiquated stack ranking system for employee evaluations and some employees are no longer permitted to work from home.

    Advice to ManagementAdvice

    Dump stack ranking ASAP. Allow remote work where it makes sense and is successful. Consider moving or dismissing managers who insist on operating the same way they did 10 years ago. Change is great, but only when everyone is on board. Continue promoting transparency and accessibility of upper management to all levels. If lab business is going to be the primary focus, consider selling off the technology side rather than neglecting it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Excellent entry to the medical industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Technician  in  West Hills, CA
    Former Employee - Implementation Technician in West Hills, CA

    I worked at Quest Diagnostics full-time for more than a year

    Pros

    Great training, great coworkers. Lots of freedom to work with customers, and a choose-your-day kind of layout with different options of a long, long list of tasks to complete.

    Cons

    Corporate issues, lots of layoffs.Long hours, and varying schedules. Lots of travel, which can leave you driving 3 hours at 5pm just to get home.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop  in  Valencia, CA
    Current Employee - Desktop in Valencia, CA

    I have been working at Quest Diagnostics full-time for more than 8 years

    Pros

    Good pay and benefits.

    Cons

    They like to outsource as much as possible.

    Advice to ManagementAdvice

    Hard to be committed when you see your co workers being outsourced and the dept shrinking.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Wonderful company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  San Juan Capistrano, CA
    Former Employee - Supervisor in San Juan Capistrano, CA

    I worked at Quest Diagnostics full-time for more than 3 years

    Pros

    The wealth of information I learned was priceless. Great pay, great benefits, lots of room for growth.

    Cons

    Leadership in several departments needs improvement. Very, very busy company and solid leadership is critical for the workflow

    Advice to ManagementAdvice

    Training needs to be an ongoing part of employment at Quest Diagnostics.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Cutting edge laboratory with an international presence and timely turn around times and accurate results.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time for more than 3 years

    Pros

    Great perks and benefits offered due to it being a large corporation with a very expansive national presence. They offered matching 401(k), an employee stock purchase program and reasonably priced supplemental disability insurance plans.

    Cons

    Quest is a very large organization where change is slow to take effect/be implemented, yet as with all companies, change is needed. The training was frequent and good for both professional and personal growth.

    Advice to ManagementAdvice

    Consider how to engage employees for feedback.

  11.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Santa Clarita, CA
    Current Employee - Senior Business Analyst in Santa Clarita, CA

    I have been working at Quest Diagnostics as a contractor for less than a year

    Pros

    Good pay, work life balance

    Cons

    there are no cons here

    Recommends
    Neutral Outlook
    Approves of CEO

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