Quest Diagnostics
2.9 of 5 388 reviews
www.questdiagnostics.com Madison, NJ 5000+ Employees

Quest Diagnostics Reviews

Updated Apr 18, 2014

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2.9 388 reviews

                             

53% Approve of the CEO

Quest Diagnostics CEO Steve Rusckowski

Steve Rusckowski

(118 ratings)

45% of employees recommend this company to a friend
388 Employee Reviews
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Review Highlights

Pros:
  • "Good benefits,good salary,lots of training and opportunities for advancement"
    in 40 reviews
  • "The company offers great benefits and salaries are pretty competitive for new hires"
    in 26 reviews
Cons:
  • "Upper management doesn't care how bad the conditions are for their employees"
    in 15 reviews
  • "No room for advancement and management not too great"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Quest is transitioning towards improved client focus under new president

Anonymous Employee (Former Employee)

I worked at Quest Diagnostics full-time for more than a year

ProsReorganization under new leadership is taking company from an internal operations-orientation towards a patient / physician focus. Involves investment in infrastructure changes as well as changes in mind-set of employees through out the company via extensive reorganization. Solid plan tobe a healthier, more client-centric organization.

ConsThe long-standing operations-focused and process-focused thinking may take a while to change, particularly as the infrastructure overhaul may slow progress to effect some of the desired process changes to be more client-friendly.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not worth it

Lab Associate I (Current Employee)
Tampa, FL

I have been working at Quest Diagnostics full-time for less than a year

ProsPay is OK, fast paced for the most part if you like that sort of thing

ConsHigh turn over rate, upper management is rude and are more like slave drivers.

Advice to Senior ManagementListen to your workers!

No, I would not recommend this company to a friend

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OK, a bit stagnant.

Quality Assurance Specialist (Current Employee)

I have been working at Quest Diagnostics full-time for more than 3 years

ProsDecent pay and opportunities to learn skills. Good starter job. Wide variety of project work and potential skill development. Good hours.

ConsThe business unit in Worcester, MA has had management that's been with the company for years. They are very resistant to change and new ideas.

Advice to Senior ManagementBe open to new people, promote people for hard-work, results, and new ideas. STOP promoting people for simply being at the company.

Yes, I would recommend this company to a friend

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Going through Times of Change & Instability

Human Resource (Former Employee)

I worked at Quest Diagnostics full-time for more than 5 years

ProsMany employees really care about the company and the patients

ConsToo much change in a short period of time, resulting in low moral and questionable financial health for the company.

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Opportunities......but you will work hard if you want to be successful

Anonymous Employee (Current Employee)

I have been working at Quest Diagnostics full-time for more than 10 years

ProsGood benefits and aligned compensation.

ConsOverworked, with no appreciation for work-life balance.

Yes, I would recommend this company to a friend

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Good job for those that understand corporate structure

Anonymous Employee (Former Employee)
Lenexa, KS

I worked at Quest Diagnostics full-time

ProsGood benefits and incentives as an employee.

ConsA good understanding of office politics are necessary for advancement. Because of the size, sometimes you feel like a commodity.

No, I would not recommend this company to a friend

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Quest Diagnostics, Inc.

BIlling Representative II (Former Employee)
Teterboro, NJ

I worked at Quest Diagnostics full-time for more than 10 years

ProsCompany offers the best benefits...TOP time, Medical Insurance, 401K, and ESPP.

ConsAll the changes that came with new management.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Great benefits with annoying bureaucracy.

Programmer Analyst (Current Employee)
Lenexa, KS

I have been working at Quest Diagnostics full-time for more than 5 years

ProsThe benefits are quite good, and many of those you work with are quite willing to help in their area of expertise. Choice of multiple medical plans, nice time off allotment for sickness and vacation.

ConsIT help desk is not helpful. Finding the right person to help is like going on a quest for the holy grail.

Advice to Senior ManagementDon't outsource infrastructural IT - if you buy the equipment but rent the management of it, you are no better off than renting the whole set.

Yes, I would recommend this company to a friend

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Restructiring

Cytotechnologist (Former Employee)
Cincinnati, OH

I worked at Quest Diagnostics full-time for more than 10 years

ProsGreat pay and benefits. Honestly, that's it. Every time you turn around the company restructures. Its like musical chairs, if you don't happen to live where they move your job or can't relocate your screwed.

ConsRestructuring ALL THE TIME. Leads to lay offs and lives and careers pretty much destroyed by them

Advice to Senior ManagementSTOP destroying our lives by restructuring the company every 3 years. We can't all move to where you place our jobs. I was with the company for 16 years, outstanding on last 3 PDRs. and poof, move to Chicago or no job. Also, drop some of the NQA practices. Its way over the top and adding to your testing costs.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Good Company, Good People but S..T..R..E..T..C..H..E..D

Anonymous Employee (Former Employee)
Madison, NJ

I worked at Quest Diagnostics full-time for more than 10 years

ProsThe company has very high quality people who are committed to serving patients and a menu of services that can make a difference.
The culture is one of high jntegrity

ConsToday, resources are stretched beyond their capabilities. Cost cutting efforts have gone too far.
The company is great at operations and cost cutting but poor at driving growth.

Advice to Senior ManagementReduce the ratio of employees to Supervisors (particularly in the field).
Invest more in your people - it's a people business and that is what will deliver service

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Quest Diagnostics reviews and ratings — including employee satisfaction and approval rating for Quest Diagnostics CEO Steve Rusckowski. All 388 reviews posted anonymously by Quest Diagnostics employees.