Quest Diagnostics

  www.questdiagnostics.com
  www.questdiagnostics.com

Quest Diagnostics Reviews

Updated December 17, 2014
Updated December 17, 2014
558 Reviews
2.9
558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
192 Ratings

Review Highlights

Pros
  • Good benefits that include education reimbursement (in 59 reviews)

  • company has great benefits, flexible vacation days, bonuses once a year (in 34 reviews)


Cons
  • bad upper management- never did get to see or meet manager for my site (in 27 reviews)

  • Work / life balance is way out of whack, working from home means you're available 24 x 7 (in 13 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Great place for mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Valencia, CA
    Former Employee - Director in Valencia, CA

    I worked at Quest Diagnostics full-time (more than 3 years)

    Pros

    - Good benefits and pay
    - the company tries to communicate to employees
    - opportunities for additional training (Six Sigma, management training)
    - If you are a B-level performer, you can work here forever and never get found out

    Cons

    - silos: the business units each have their own goals and are often in competition
    - minimal opportunities to advance to senior management without relocation to Madison NJ
    - If you are naturally hard-working, your extra effort is not rewarded

    Advice to ManagementAdvice

    Solicit more feedback from mid-level employees who are closer to the problems, rather than opting for top-down solutions that are out-of-touch with the day-to-day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Account Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics

    Pros

    Flexible schedule, large territory to sell in

    Cons

    Sales management had favorites and showed it.

    Advice to ManagementAdvice

    Don't play foavorites

    Recommends
    Neutral Outlook
  3.  

    One perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research in Alameda, CA
    Former Employee - Research in Alameda, CA

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    Autonomy, knowledge expansion, create dept. infrastructure

    Cons

    silo communication, lack of innovation

    Advice to ManagementAdvice

    improve cross-functional communication, empower staff, encourage innovation

    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company

    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics

    Pros

    The people are friendly, especially in my department. I had a good time because it's almost a stress free environment.

    Cons

    I don't have anything to say about cons. I am satisfied former employee.

    Recommends
    No opinion of CEO
  6.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Affiliate
    Former Employee - Sales Affiliate

    I worked at Quest Diagnostics

    Pros

    Generous time off, other benefits are standard.

    Cons

    Too many managers, few leaders. More interested in processes than results, as demonstrated in requests for one spreadsheet or report after another that duplicates information. Most management brought in in the past 7 years are young and do not value older and experienced employees. HR afraid to reprimand bully sales managers.....and this is coming from over 20 years there, keeping out of trouble/controversies and doing my job well. Fear of layoff (it happened to me) pervasive and causes mistakes, and a CYA attitude throughout the organization. Not at all a healthy place to work.

    Advice to ManagementAdvice

    Listen to those who have been there longer than you... Provide some fun activities once in a while, it goes a long way to build teams and reduce stress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Good place to get a start and learn to handle volume.

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Quest Diagnostics

    Pros

    Pay is not very bad

    Cons

    Very poor management. Understaffed and overworked.

    Advice to ManagementAdvice

    Hire better managers and supervisors

  8. 2 people found this helpful  

    Quest Diagnostics ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laboratory Technician in Cincinnati, OH
    Former Employee - Laboratory Technician in Cincinnati, OH

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    Vacation time is great. You get a good amount of time off. Also the severance package they offer is great.

    Cons

    You cant advance. Management is horrible.

    Advice to ManagementAdvice

    The management stinks. They don't care about the workers. They only care about the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Antiquated, outdated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Quest Diagnostics full-time

    Pros

    It's a job in a good location.

    Cons

    IT systems are archaic and the LIS is DOS-based. Dot-matrix printers abound here. It's a paper heavy work environment. Everything is documented on paper. Reams and reams of paper. IT services is outsourced and not held accountable in any meaningful way about solving systems problems.

    Workload is not spread out fairly. On some benches, Med Techs are understaffed while on other benches they are overstaffed and have a cakewalk easy work day and take multiple breaks and easily get time off approved.

    Supervisors who can't work the bench make unilateral decisions that adversely affect some benches.

    Management will ask for input but will do whatever it wants in the end. It's all pretend. An illusion of soliciting team input and discussion.

    The daily mandatory huddles are usually a waste of time.

    Favoritism and bullying are rampant.

    Instruments are not the latest model. Quest selects older model instruments.

    Many employees have given up on finding a better job. They felt stuck in their careers and will stay at Quest until the end.

    The break room desperately needs a thorough cleaning and updating.

    Advice to ManagementAdvice

    Stop looking for a scapegoat. Get out of your office and quietly look around at the operations. Become a silent observer to glimpse what's really going on.

    Invest in current and user friendly IT systems and an LIS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great company, with many opportunities to learn, grow, and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics

    Pros

    Decent pay and benefits. Great employees, room to grow and promote from within

    Cons

    None at this current time

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for. Health benefits are very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Service Representative in Baltimore, MD
    Current Employee - Clinical Service Representative in Baltimore, MD

    I have been working at Quest Diagnostics full-time (more than 5 years)

    Pros

    Room for advancement with yearly bonus. Training for positions are satisfactory. Compensation is fine depending on position. Always room for personal growth inside company.

    Cons

    Can be stressful at times. Time-off polices are based on first come first served but includes pay. Leadership tends to change more than often.

    Advice to ManagementAdvice

    Hourly rate should match employee integrity. Time-off policies can be improved. Leadership should be more consistent.

    Recommends
    Positive Outlook
    Approves of CEO

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