Quest Diagnostics

  www.questdiagnostics.com
  www.questdiagnostics.com

Quest Diagnostics Reviews

Updated November 20, 2014
Updated November 20, 2014
551 Reviews
2.9
551 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
189 Ratings

Review Highlights

Pros
  • Good benefits that include education reimbursement (in 55 reviews)

  • company has great benefits, flexible vacation days, bonuses once a year (in 34 reviews)


Cons
  • bad upper management- never did get to see or meet manager for my site (in 24 reviews)

  • Work / life balance is way out of whack, working from home means you're available 24 x 7 (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Quest Diagnostics ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laboratory Technician in Cincinnati, OH
    Former Employee - Laboratory Technician in Cincinnati, OH

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    Vacation time is great. You get a good amount of time off. Also the severance package they offer is great.

    Cons

    You cant advance. Management is horrible.

    Advice to ManagementAdvice

    The management stinks. They don't care about the workers. They only care about the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company, with many opportunities to learn, grow, and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics

    Pros

    Decent pay and benefits. Great employees, room to grow and promote from within

    Cons

    None at this current time

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for. Health benefits are very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Service Representative in Baltimore, MD
    Current Employee - Clinical Service Representative in Baltimore, MD

    I have been working at Quest Diagnostics full-time (more than 5 years)

    Pros

    Room for advancement with yearly bonus. Training for positions are satisfactory. Compensation is fine depending on position. Always room for personal growth inside company.

    Cons

    Can be stressful at times. Time-off polices are based on first come first served but includes pay. Leadership tends to change more than often.

    Advice to ManagementAdvice

    Hourly rate should match employee integrity. Time-off policies can be improved. Leadership should be more consistent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Antiquated, outdated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Quest Diagnostics full-time

    Pros

    It's a job in a good location.

    Cons

    IT systems are archaic and the LIS is DOS-based. Dot-matrix printers abound here. It's a paper heavy work environment. Everything is documented on paper. Reams and reams of paper. IT services is outsourced and not held accountable in any meaningful way about solving systems problems.

    Workload is not spread out fairly. On some benches, Med Techs are understaffed while on other benches they are overstaffed and have a cakewalk easy work day and take multiple breaks and easily get time off approved.

    Supervisors who can't work the bench make unilateral decisions that adversely affect some benches.

    Management will ask for input but will do whatever it wants in the end. It's all pretend. An illusion of soliciting team input and discussion.

    The daily mandatory huddles are usually a waste of time.

    Favoritism and bullying are rampant.

    Instruments are not the latest model. Quest selects older model instruments.

    Many employees have given up on finding a better job. They felt stuck in their careers and will stay at Quest until the end.

    The break room desperately needs a thorough cleaning and updating.

    Advice to ManagementAdvice

    Stop looking for a scapegoat. Get out of your office and quietly look around at the operations. Become a silent observer to glimpse what's really going on.

    Invest in current and user friendly IT systems and an LIS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great place for an externship! Would be a great place to work - nice facility!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phlebotomist in San Carlos, CA
    Former Employee - Phlebotomist in San Carlos, CA

    I worked at Quest Diagnostics full-time (less than an year)

    Pros

    Completed my externship at the San Carlos clinic and enjoyed the staff and patients. Very fast-paced and nice location.
    The patients were friendly.

    Cons

    Driving from Oakland daily wasn't fun - commute was too long.
    The facilities trash wasn't emptied daily.
    The trash in the restrooms needed to be emptied/cleaned daily

    Advice to ManagementAdvice

    Have the facility garbage cans emptied/cleaned daily, especially the restroom garbage cans.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cytotechnologist in San Antonio, TX
    Current Employee - Cytotechnologist in San Antonio, TX

    I have been working at Quest Diagnostics full-time (more than 8 years)

    Pros

    Great vacation days. 5% 401k. Lots of healthy lifestyle promotion

    Cons

    Recent changes to medical plan has seriously eroded the benefits. High deductible HSA type

    Advice to ManagementAdvice

    Stop taking away benefits to balance the budget

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A good place to get a start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Quest Diagnostics full-time

    Pros

    Decent benefits, Profit sharing, Overtime in production areas, tuition reimbursment

    Cons

    Lack of career advancement, a lot of red tape when applying for another position, pay less then industry standards for most positions

    Advice to ManagementAdvice

    The company isn't taking advantage of the talent they have available. Providing more personal development and advancement opportunities would greatly impact employee satisfaction, as would additional leadership training for lower and mid-level supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Started off strong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Quest Diagnostics full-time (more than 5 years)

    Pros

    Good benefits and great vacation time...if you could take it.
    Good profit sharing when the company has a good year.
    The people that I worked with were good and down to earth.

    Cons

    We used to do fund raising for employee events throughout the year but when they took that away from us I watched as morale dropped and the company started being more about the bottom line and not the employee. After that the directions that "heads" at HQ are taking the company in gave me whiplash. First we were consolidating labs, then they realized that wasn't a good idea and brought people back. Now they are consolidating IT and call centers and they are losing that home-town touch that we used to have.

    Advice to ManagementAdvice

    Pay attention not only to your clients but more so to your employees. While your clients may be what brings the meat to the table your employees are the ones that helped to prepare it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Float phlebotomy

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics

    Pros

    meeting new clients everyday always brightens my smile as well as me being able to brighten their

    Cons

    women when they're pregnant and we have to do the glucose test her never to fun but that's normal this is not fun at all

    Advice to ManagementAdvice

    make sure that all branches are communicating together

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Quest refernece

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MT (ASCP) in Pittsburgh, PA
    Former Employee - MT (ASCP) in Pittsburgh, PA

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    The are Job openings available often

    Cons

    Not a lot of room for career development past tech level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Quest Diagnostics Photos

Tucker facility

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