Quest Diagnostics Reviews

Updated March 31, 2015
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Employee Reviews

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  1. Great company to work for, quality service; however, expensive compared to competition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Sales Representative in Salt Lake City, UT
    Former Employee - Account Sales Representative in Salt Lake City, UT

    I worked at Quest Diagnostics

    Pros

    Quality service, strong company, great benefits.

    Cons

    At the time they had many organizational changes happening which led to lack of managerial organization and some employee hostility. Also, their training could have been better.

    Advice to ManagementAdvice

    Work experience is many times is a better professional asset than a paper degree. I'd rather have someone with ten years hands-on experience than someone with a 4 year paper degree and no actual experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. I love my job!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist in Akron, OH
    Current Employee - Phlebotomist in Akron, OH

    I have been working at Quest Diagnostics

    Pros

    I really enjoy what I do. It's no one looking over your shoulder so you can feel free. The benefits are great. I absolutely love the TOP time. Vacation or leave when you want.

    Cons

    You have to stay in your position for 9 months before they let you transfer to a new position. I'm so ready to move to a new office hopefully closer to home

    Advice to ManagementAdvice

    If an open position becomes available you should let persons that's willing to move. Everything else is cool. I love working for Quest!!

    Recommends
    Positive Outlook
    Approves of CEO
  3. Phlebotomist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist in Harrisburg, PA
    Current Employee - Phlebotomist in Harrisburg, PA

    I have been working at Quest Diagnostics full-time (more than 5 years)

    Pros

    Stable company sometimes. Listen to your employees and patients please.

    Cons

    No overtime. Not enough help. Don't listen to their employees. Don't listen to the concerns of the patients or the phlebotomist. No room to climb the ladder. No pay raises. Needs to be consistent across the board with other Quest Diagnostic.

    Advice to ManagementAdvice

    Listen to the patients and the employees concerns and ideas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. Easy job but slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Philadelphia, PA
    Current Employee - Intern in Philadelphia, PA

    I have been working at Quest Diagnostics

    Pros

    Good way to enter the medical industry

    Cons

    Not challenging and not many new opportunities

    Advice to ManagementAdvice

    Add more opportunities

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Memorable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Coordinator in Irving, TX
    Former Employee - Billing Coordinator in Irving, TX

    I worked at Quest Diagnostics

    Pros

    Tuition Reimbursement for those attending college. Scholarships for employee children (qualify). Excellent healthcare benefits. I love talking about God and how to better our lives.

    Cons

    One of the greatest challenges that I found to be were immature, unprofessional and disrespectful co-workers. The amazing thing is management does nothing about it no matter who reports it.

    Advice to ManagementAdvice

    Dear Management,
    Employ qualified, mature, professional, business savy and knowledgeable adults. People that actually know what they are doing. So that I would not have to type their memos, letters or proofread anything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. I enjoyed the patient interaction the most.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist Floater/Mobile in Easton, PA
    Current Employee - Phlebotomist Floater/Mobile in Easton, PA

    I have been working at Quest Diagnostics

    Pros

    I enjoyed interacting with patients on a one on one basis, the staff I worked with. The benefits and pay were a perk.

    Cons

    Constant changes of policies and staff, especially in management end.

    Advice to ManagementAdvice

    Be fair.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Quest Diagnostics

    Pros

    The SLT at quest is great at finding talent and mentoring/promoting them

    Cons

    When things are going well everyone is happy but at the 1st sign of a problem everyone freaks out and makes the problem more than it really is

    Advice to ManagementAdvice

    Paying someone that is hired into a position more than you would pay someone you promot sends a BAD message

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Very stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics

    Pros

    401K, Insurance, even HDHP is great.

    Cons

    Supervision of employees, people get away with a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Annual RIF based on annual reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Dallas, TX
    Current Employee - Analyst in Dallas, TX

    I have been working at Quest Diagnostics

    Pros

    appeared like a pretty good company but has started down a bad road

    Cons

    Annual layoffs based on the bottom performers (5 point scale, 1 is best, all 4s and 5s let go). Does not allow anytime to correct deficiencies. HR is also a mess, two days between being notified and receiving separation paperwork.

    Advice to ManagementAdvice

    Don't follow Sprint's game plan of outsourcing everything. There's a reason Sprint continues to bleed customers, and Quest is following right down the same footpath Sprint took.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Management nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phlebotomist II in Bridgeport, CT
    Former Employee - Phlebotomist II in Bridgeport, CT

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    The employees are all great work with and know how to work as a team. Everyone helps eachother out for the good of the patients.

    Cons

    Management is terrible. Very disorganized and most managers are two faced. They say one thing to your face and something completely different behind your back. Not very customer service orientated and set bad examples for employees.

    Advice to ManagementAdvice

    Management needs to change completely. Human resources should start fresh with all new people who actually care about the good of the patient.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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