Questar Assessment Reviews

Updated June 30, 2015
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3.2
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Jamie Candee
22 Ratings

40 Employee Reviews

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  1. Making a difference, one score at a time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reader in Apple Valley, MN
    Current Employee - Reader in Apple Valley, MN

    I have been working at Questar Assessment part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent pt opportunity for anyone with a BA degree! I've worked in the seasonal scoring department for 5 years and plan to continue as long as they will have me. I work at the Apple Valley location.
    Friendly and approachable project managers
    Excellent training and tech help
    Culture that demands high performance, challenges your thinking, inspires you to do even better
    FUN environment: high praise, team activities, stretch breaks, book swaps, and foodie nights
    EXCELLENT hourly compensation. If you're looking for extra income, this is the place.

    Cons

    Project managers from other locations could learn a trick or two about respect and training from the top notch project leaders at AV. There are 1-2 that I would not consider working for on future projects.
    Career note: Questar promotes from within, but I'm not aware of how to move up in the scoring center area.
    Senior Mngmt note: only 4 stars due to very limited interaction. They seem highly knowledgeable and engaging when they make rounds.

    Advice to Management

    Evening staff would truly appreciate having a clean place to eat our dinners or have breaks. I understand the need to coordinate with custodial staff, but the evening areas are often grungy and unsanitary with food, water, and spills everywhere in the break rooms and bathrooms.


  2. project manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questar Assessment full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible hours and close to home friendly environment at the time I was there. Company has been bought out

    Cons

    The pay and raises was just ok. Issues not addressed until notice was given. Some cliquishness in the team environment. Most people were salaried with 40+hours

    Advice to Management

    Value your employees.


  3. Helpful (2)

    Avoid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Questar Assessment

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Intelligent, affable staff. Livable pay. Ambitious long-term business strategy with passionate upper level management. 18 PTO days starting (also counts for sick days).

    Cons

    Questar gives disheveled new meaning. The disconnect between departments is worse than ever, despite the assurance from top brass that we've been moving in a positive direction. Employees have been quitting left and right from Fall '14 to Summer '15.

    Most departments are short-staffed and greatly overworked with little to no resolution (or mostly ineffectual resolutions) being provided by the responsible management staff. Frustration is rampant. We are told that upward mobility is quick and easy within the company, when the reality is that you will be largely left to your own devices when applying and offered little to no support from direct superiors - best of luck to you if that's your goal. They sure talk the talk with regard to this.

    The benefits are quite poor in spite of a recent overhaul (even worse prior to 2015).

    Procedures and certain important information is still compartmentalized amongst departments, making most collaboration supremely frustrating - Interdepartmental communication leaves much to be desired.

    Advice to Management

    Offer more competitive pay in all departments. LISTEN to your employees. Really take a look at your subordinates' strengths, desires and needs - and WORK with them on making the company a better place.


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  5. Helpful (5)

    Progressive ideas, poor execution, no foresight

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questar Assessment full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great worker bees. Wonderful memories of a company that used to value their clients and their employees. Loved my coworkers.

    Cons

    Too many chiefs in way over their heads. Let go many of the best and the brightest last July-the people with the experience, positive reputations, and contacts/relationships to move us forward. Remaining management got rid of people who they felt would not support their "new direction." However, it also left them without the knowledge and experience base to maintain the high standards we had always provided. What they really did was to eliminate anyone who would ask questions and not just blindly follow.

    Advice to Management

    You have created an atmosphere of anxiety because most of the people who did not lose their job last July are in constant fear of losing them now- either by being fired or because the company will go under. Many if us jumped switch when we saw the writing on the wall. Take care of the people you have left. Ask questions and really listen to the answers.


  6. Helpful (3)

    Atmosphere of a start-up within the structure of a well-established company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Apple Valley, MN
    Current Employee - IT in Apple Valley, MN

    I have been working at Questar Assessment full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In general, the people are great to work with and really want to do the right thing. While the leadership is new, they bring with them solid outside experience. There is a renewed focus on the company mission and vision while recognizing the need to modernize and diversity. This is opening up a world of opportunities.

    Cons

    As with any company that undergoes major organizational changes, there is a ripple effect of uncertainly and perhaps even anxiety. That said, the atmosphere of "starting over" is energizing. But for many people change is anything BUT energizing. If one finds themselves in the latter category, I recommend they assess if they need to either change their attitude or change their career.

    Advice to Management

    Be cognizant that changing a culture and business vision takes diligence and time - continue to infuse the vision into the DNA of the company


  7. Helpful (2)

    Excellent company to work for.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Reader in Apple Valley, MN
    Former Employee - Reader in Apple Valley, MN

    I worked at Questar Assessment part-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good way to earn some extra money once a year.

    Cons

    Limited night shifts are available

    Advice to Management

    None


  8. Helpful (8)

    Lack of Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Questar Assessment full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are still dedicated employees at the lower management levels

    Cons

    The new leadership team guiding the company is incompetent at best. There is no direction from above, which filters down through the company structure, and it seems that the company is flying by the seat of its pants. When issues are exposed to department heads, their reaction is to feign ignorance and claim falsely that they are blind sided and push blame downward instead of taking steps to resolve the issue and move forward. There is a false sense of culture being instituted that does not reflect the current state of employee happiness or morale. Basically, 90% of the worker base is miserable and would jump at other employment opportunities. Many long-term employees were let go in the recent restructuring and there has been a lot of turn over of key personnel who left by their own choosing, the primary reason being the ineptness of the leadership team. Also, as mentioned in several other reviews, positive statements made on Glassdoor are either drafted by, or at the direct orders, of the CEO.

    Advice to Management

    Listen to your employees and provide direction and leadership. Create a collaborative environment and don't react to criticism by threatening your employees.


  9. Helpful (17)

    Good luck to all of those "good eggs" that stayed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questar Assessment full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I'm drawing a blank from my personal experience. I heard that they have a lounge now, so that's like totally cool.

    Cons

    I had to wait a while to try writing this review after reading Glassdoor's policy against ranting and venting. I needed months out of the turmoil to get my head straight and find a way to write a review that is 100% a truthful accounting of MY personal experience.

    I went from a job I really liked with a team that I enjoyed to the worst job I've had in my career within two months of the CEO's appointment of my new department head. We went from being led by people who really understood our processes and the time required for successful work to people who wanted to throw garbage at every opportunity. The amount of work they expected on an on-going basis was beyond out of control and everyone on my team was struggling to make it day-to-day. We all voiced the immediate need for more staff to keep up with the dramatically increased demand and were told in no uncertain terms that we would need to suck it up.

    But it turns out that I didn't need to suck it up. I needed to leave. And it's not because I wasn't dedicated. I worked holidays and weekends, and was online in the middle of the night trying to make it work. So, to those reviewers who claim to be good eggs, I'm not a bad egg...I'm just smart enough to realize that no job is worth being as miserable as Questar made me.

    One more thing -- before things got to the breaking point, we were instructed (through trickle down messaging, so it never came to us from the lips of the CEO herself) that we should all be writing glowing reviews of the company on Questar. I sort of think that maybe just making the company a better place to work would have had the same end result. Instead, the rating has gone down and down and down.

    Advice to Management

    Any advice I could offer up would fall on deaf ears. Management DOES NOT CARE about what former or, from all evidence, current employees think about their methods and the environment that they are creating. And that really is a shame.


  10. Helpful (3)

    Challenging and rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Department in Apple Valley, MN
    Current Employee - Operations Department in Apple Valley, MN

    I have been working at Questar Assessment full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good compensation, convenient location, friendly work environment, contributions are acknowledged and appreciated

    Cons

    Challenges in adjusting to a smaller and new staff to complete existing and new projects.

    Advice to Management

    Lowering health insurance costs.


  11. Helpful (2)

    Getting in on the growth.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Questar Assessment full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Right now the best thing about working at Questar is the positive changes the CEO and Executive Leadership Team are implementing. Lots of new opportunities for employees and the company as a whole. Good people to work with.

    Cons

    Benefits could be better. Change is hard...but rewarding in the end.

    Advice to Management

    Hire more staff!!!!!!



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