Questrade Reviews in Canada

Updated August 11, 2014
Updated August 11, 2014
56 Reviews

4.5
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Edward Kholodenko
44 Ratings

Review Highlights

Pros
  • Lots of parties, work environment is mostly neutral (in 4 reviews)

  • Career opportunities, growing organization (in 3 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Highlights

52 Employee Reviews Back to all reviews

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  1.  

    A meat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    A stepping stone to the financial industry
    Interesting coworkers
    Good location

    Cons

    Dealing with angry customers
    Poorly managed
    People fired left and right, brown-nosing helps

    Advice to ManagementAdvice

    You know you're doing something wrong. Change it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Below-average company with extremely poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)

    I worked at Questrade

    Pros

    Questrade has been able to attract several talented people. It does this by paying somewhat decent salaries and promoting employees quickly (too quickly?) to their level of incompetence.

    Cons

    -Talent is wasted by managers that have never written a line of code in their lives.
    -Questrade is a financial services company that is new to software development.
    -Projects are rarely completed on time or on budget. Project management is completely ad hoc.
    -Technical teams often work on weekends without compensation or days in lieu.
    -QA teams are understaffed and see very high turnover.
    -Poor technical management. Key decision-makers and stakeholders are not technical people.
    -Managers are unable to assess the skills and abilities of the technical staff.
    -Surprisingly few opportunities to learn about the field of investing.
    -Issues with morale across the entire company.
    -Nepotism is prevalent across the company.
    -The company is unable to learn from past mistakes and continues to make the same ones, over and over again.

    The last point is especially problematic. The company culture at Questrade is one that does not deal well with mistakes. Rather than accepting fault for a bad decision, managers seek out a scapegoat in order to protect themselves. This has the secondary effect of delaying important decisions for as long as possible.

    The project I worked on has been in active development for over 4 years and was expected to launch 2 years ago. If one is moderately skilled at software development, they would do well to steer clear of Questrade. And for those, like myself, who made the honest mistake of joining the company--no doubt with the best of intentions--it's time to dust off those resumes and go work for a real software company. The feeling of wonder and excitement you will experience when you release working code to real customers is like no other.

    Advice to ManagementAdvice

    In order to succeed, the leadership at Questrade would have to step aside and appoint technical managers that have a history of delivering software to a large customer base.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Great place with exciting jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Front End Engineer  in  Toronto, ON (Canada)
    Current Employee - Senior Front End Engineer in Toronto, ON (Canada)

    I have been working at Questrade as a contractor for less than a year

    Pros

    the best reasons to work at Questrade are the trust in our work, we have great professionals as coworkers and this is very nice to improve our knowledge, we have good work environment, a lot of challenges and career opportunities.

    Cons

    I don't have any downside to share about work at Questrade.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Stuck in neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Questrade

    Pros

    - good benefits
    - great place to meet great intelligent people

    Cons

    - Management is horrible , CEO clearly doesn't know what's going on in his company
    - Directors couldn't careless about their employees ( especially the CSS)
    - Company promotes "kiss asses", and give more responsibilities to incompetent people
    - No room for career advancement

    Advice to ManagementAdvice

    - Start promoting smart people with talent
    - Have a CLEAR direction for the company
    - Start PAYING your employees, they work REALLY HARD !

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade full-time

    Pros

    My score for this company is 3/5. The 4/5 score is to be taken with a grain of salt; there are biased entries for this company.

    Pros:
    Helpful colleagues to work with: by far, this is the best thing in the company.
    Interesting projects: depending on the department, you can be exposed to some interesting projects and gain expereience.
    Salaries are average for the industry and definitely on the lower end for the workload.
    Benefits are ok: 70% insurance and the rest you.

    Cons

    Cons:
    Processes are still to be defined: often times this creates more workload and a lot of stress. It is clear that some processes lack direction.
    Too many times projects have very tight deadlines and after some time it starts to get you, as you are very tired and demotivated. The story that gets told too many times gets boring.
    There is a constant feel that almost everything had to be done yesterday: it puts a lot of pressure on the employees and from a project that is very ok, it becomes something that just leaves you with a bitter taste in the end.

    Advice to ManagementAdvice

    My advice is to learn to prioritize in such a way that you touch the company's goals, but you also motivate your employees. Who cares if you were involved in 10 projects, when at the end of the day you do not even have the strength to crack a smile because of the fatigue? Work on your employees' work/life balance.
    There are too many periods when things are urgent.
    There is a shortage in workforce. You need to hire more people.
    Work on the compensation package: it definitely needs improvement.

    Doesn't Recommend
  7.  

    A lot of unsatisfied clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist
    Former Employee - Client Service Specialist

    I worked at Questrade full-time for more than a year

    Pros

    They paid better then the big bank I previously worked at in the same position. Office located off of the TTC subway line. They have some innovative products, like USD in a registered account.

    Cons

    Way too many trades not being executed because of technical issues. Clients often had to wait 30 minutes or more to speak with a client service rep. Supervisor did nothing but talk to his girlfriend on the phone all day. Management wold make promises and not keep them. Low employee moral.

    Advice to ManagementAdvice

    Treat your clients and employees better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great people and environment. Some supervisors promoted due to favouritism but not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Accounts Specialist  in  Toronto, ON (Canada)
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time for less than a year

    Pros

    Good experience, great people. Get to know the investment industry from a relaxed environment

    Cons

    Work is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to ManagementAdvice

    promote appropriate and well qualified people to team leads.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Questrade full-time for more than 3 years

    Pros

    Lots of parties, work environment is mostly neutral. Nothing out of the ordinary, which is a good thing.

    Cons

    Not very innovative, sometimes too much red tape to get a simple thing approved because infrastructure cannot handle it.

    Advice to ManagementAdvice

    Look into investing more into infrastructure. Because people in power are senior and more experienced that may not necessarily be a good thing because it impedes innovation. As Henry Ford once said "If I asked the people what they wanted they would say they wanted faster horses with better carriages".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Job review of position at Questrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate and Institutional FX Sales  in  Montreal, QC (Canada)
    Former Employee - Corporate and Institutional FX Sales in Montreal, QC (Canada)

    I worked at Questrade full-time for less than a year

    Pros

    1) Opportunity to grow in FX;
    2) Enthusiastic personnel;
    3) Nominated as one of he best managed Canadian company;

    Cons

    1) Not enough FX product tools to be able to cater to client's needs;
    2) Very fragmented FX team;
    3) No clear sense of direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade

    Pros

    The Learning experience was valuable

    Cons

    There was not much recognition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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