Questrade
4.0 of 5 52 reviews
www.questrade.com Toronto, Canada 150 to 499 Employees

Questrade Reviews in Canada

Updated May 21, 2014
Questrade – Toronto – “Life at Questrade”

All Employees Current Employees Only

4.1 48 reviews

                             

98% Approve of the CEO

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Edward Kholodenko

(40 ratings)

79% of employees recommend this company to a friend
48 Employee Reviews Back to all reviews
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    4 people found this helpful  

    Below-average company with extremely poor management

    Software Developer (Former Employee)
    Toronto, ON (Canada)

    ProsQuestrade has been able to attract several talented people. It does this by paying somewhat decent salaries and promoting employees quickly (too quickly?) to their level of incompetence.

    Cons-Talent is wasted by managers that have never written a line of code in their lives.
    -Questrade is a financial services company that is new to software development.
    -Projects are rarely completed on time or on budget. Project management is completely ad hoc.
    -Technical teams often work on weekends without compensation or days in lieu.
    -QA teams are understaffed and see very high turnover.
    -Poor technical management. Key decision-makers and stakeholders are not technical people.
    -Managers are unable to assess the skills and abilities of the technical staff.
    -Surprisingly few opportunities to learn about the field of investing.
    -Issues with morale across the entire company.
    -Nepotism is prevalent across the company.
    -The company is unable to learn from past mistakes and continues to make the same ones, over and over again.

    The last point is especially problematic. The company culture at Questrade is one that does not deal well with mistakes. Rather than accepting fault for a bad decision, managers seek out a scapegoat in order to protect themselves. This has the secondary effect of delaying important decisions for as long as possible.

    The project I worked on has been in active development for over 4 years and was expected to launch 2 years ago. If one is moderately skilled at software development, they would do well to steer clear of Questrade. And for those, like myself, who made the honest mistake of joining the company--no doubt with the best of intentions--it's time to dust off those resumes and go work for a real software company. The feeling of wonder and excitement you will experience when you release working code to real customers is like no other.

    Advice to Senior ManagementIn order to succeed, the leadership at Questrade would have to step aside and appoint technical managers that have a history of delivering software to a large customer base.

    No, I would not recommend this company to a friend

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    Great place with exciting jobs

    Senior Front End Engineer (Current Employee)
    Toronto, ON (Canada)

    Prosthe best reasons to work at Questrade are the trust in our work, we have great professionals as coworkers and this is very nice to improve our knowledge, we have good work environment, a lot of challenges and career opportunities.

    ConsI don't have any downside to share about work at Questrade.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Stuck in neutral

    Anonymous Employee (Current Employee)
    Toronto, ON (Canada)

    Pros- good benefits
    - great place to meet great intelligent people

    Cons- Management is horrible , CEO clearly doesn't know what's going on in his company
    - Directors couldn't careless about their employees ( especially the CSS)
    - Company promotes "kiss asses", and give more responsibilities to incompetent people
    - No room for career advancement

    Advice to Senior Management- Start promoting smart people with talent
    - Have a CLEAR direction for the company
    - Start PAYING your employees, they work REALLY HARD !

    No, I would not recommend this company to a friend

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    A lot of unsatisfied clients

    Client Service Specialist (Former Employee)

    ProsThey paid better then the big bank I previously worked at in the same position. Office located off of the TTC subway line. They have some innovative products, like USD in a registered account.

    ConsWay too many trades not being executed because of technical issues. Clients often had to wait 30 minutes or more to speak with a client service rep. Supervisor did nothing but talk to his girlfriend on the phone all day. Management wold make promises and not keep them. Low employee moral.

    Advice to Senior ManagementTreat your clients and employees better.

    No, I would not recommend this company to a friend

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    Great people and environment. Some supervisors promoted due to favouritism but not terrible.

    New Accounts Specialist (Former Employee)
    Toronto, ON (Canada)

    ProsGood experience, great people. Get to know the investment industry from a relaxed environment

    ConsWork is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to Senior Managementpromote appropriate and well qualified people to team leads.

    Yes, I would recommend this company to a friend

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    So So

    Anonymous Employee (Current Employee)

    ProsLots of parties, work environment is mostly neutral. Nothing out of the ordinary, which is a good thing.

    ConsNot very innovative, sometimes too much red tape to get a simple thing approved because infrastructure cannot handle it.

    Advice to Senior ManagementLook into investing more into infrastructure. Because people in power are senior and more experienced that may not necessarily be a good thing because it impedes innovation. As Henry Ford once said "If I asked the people what they wanted they would say they wanted faster horses with better carriages".

    No, I would not recommend this company to a friend

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    Job review of position at Questrade

    Corporate and Institutional FX Sales (Former Employee)
    Montreal, QC (Canada)

    Pros1) Opportunity to grow in FX;
    2) Enthusiastic personnel;
    3) Nominated as one of he best managed Canadian company;

    Cons1) Not enough FX product tools to be able to cater to client's needs;
    2) Very fragmented FX team;
    3) No clear sense of direction.

    No, I would not recommend this company to a friend

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    Friendly

    Anonymous Employee (Former Employee)

    ProsThe Learning experience was valuable

    ConsThere was not much recognition

    No, I would not recommend this company to a friend

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    Fast promotion

    Team Lead (Current Employee)
    Toronto, ON (Canada)

    Prosco-workers are great and helpful to eachother

    ConsCost saving is their priority and customer service rep will always be the first to cut when revenues are down

    Advice to Senior ManagementListen more to the employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun people to work with, however company organization is messy

    Anonymous Employee (Former Employee)
    Toronto, ON (Canada)

    Pros- interesting people
    - facility is good
    - hours are good
    - Seems like if you work hard AND build positive relationships with your superiors, you will get rewarded
    - education reimbursement (CSI, CFA, etc.)

    Cons- Very messy interdepartmental and intradepartmental communication; messages consistently get lost somewhere. Management has taken notice of this and things are changing slowly
    - Poor training and screening; some people are way overqualified than others in the same job title. The same is true the other way around

    Advice to Senior Management- Quality is just as important as quantity. Take care of your employees and you will have lower turnover rate in some of your departments. In that same train of thought, you should also provide higher quality service to your clients

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Questrade reviews and ratings in Canada — including employee satisfaction and approval rating for Questrade CEO Edward Kholodenko. All 48 reviews posted anonymously by Questrade employees.