Questrade Reviews

Updated August 17, 2015
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4.1
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Recommend to a friend
Approve of CEO
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Edward Kholodenko
55 Ratings

Pros
  • A stepping stone to the financial industry (in 4 reviews)

  • great place to meet great intelligent people (in 2 reviews)

Cons
  • becoming more of a sales environment (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Pros and Cons

73 Employee Reviews

Sort: Popular Rating Date
  1. New Accounts Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will find a lot of amazing people working there

    Cons

    limited growth potential for career advancement


  2. New Accounts Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade full-time

    Pros

    Great co-workers and fun working dynamic

    Cons

    Limited growth ability for career advancement


  3. Great COmpany

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, lots to learn

    Cons

    small company so movement up is difficult

    Advice to Management

    recognize talent


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Just FYI potential new employees

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Majority of these reviews have been written by HR. You can clearly tell which ones are real and which one's are fake.

    Cons

    check real reviews since most are not


  6. Lead on the trading platform development team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Team Lead in Toronto, ON (Canada)
    Current Employee - Software Engineering Team Lead in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Questrade full-time (More than 5 years)

    Pros

    Company is lean. A lot of the technical management are engineers themselves, and there's not many of them, so there is no danger of "too many chiefs, not enough indians". Most of the management structure is team leads reporting directly to directors.

    Cons

    The above pro is also a bit of a con, since it gives limited room for individual growth. With limited supervisory positions open, getting promoted usually requires someone else leaving the position first.

    Advice to Management

    Management is doing a great job overall. The only advice I can give is to offer stock options, one of the things that's been asked about for years and has been completely ignored. Having a personal stake in the company will motivate your engineers, especially those in senior positions who posses a lot of the proprietary knowledge about the products developed internally, and discourage them from leaving. The "cost" of replacing some of these critical individuals could be quite high.


  7. Great company, limited growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Toronto, ON (Canada)
    Current Employee - Senior Software Engineer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Questrade full-time (More than 5 years)

    Pros

    Small company, so it runs lean. Everyone working there is of high quality. Management runs lean too, no danger of "too many chiefs, not enough indians"

    Cons

    No stock options. Not much room for vertical growth. Getting promoted almost requires someone else leaving a higher position first.

    Advice to Management

    Keep up the great work on vision of the company. However, look inwards a bit too. Give incentive to employees to stick around. Give stock options that have been asked about for years. Create some quality of life improvements for customer service jobs, which seem to have the largest turnaround by far. Retraining new hires constantly is likely more expensive than just raising the salaries slightly for those positions.


  8. Great place to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in North York, ON (Canada)
    Current Employee - Business Analyst in North York, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Questrade full-time (Less than a year)

    Pros

    Friendly culture and welcoming in every aspect

    Cons

    The chain of command sometimes becomes blurred

    Advice to Management

    Keep up the great work


  9. Good place to get started

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Questrade full-time (More than 3 years)

    Pros

    Working here is a good way to get started in a career if you don't have much experience and you can learn a lot working here; Plenty of hard working and smart colleagues; Some teams are able to work from home; Main location in Toronto is very conveniently located - connected to Finch subway station; Holiday party at the end of the year is nice

    Cons

    There are little to no growth opportunities; Hard work is valued but not rewarded, i.e. low raises and slow promotions, Business first, people second; The health and dental plan is not very good compared with other companies

    Advice to Management

    Get to know your employees, protect them and value their opinions - happy employees are productive employees


  10. New Account Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Accounts Specialist
    Former Employee - New Accounts Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    You get your CSC and CPH paid for, however you need to stay a certain amount of time afterwards to omit paying back the company. Average age of employees are young. Young culture

    Cons

    You would think your low pay is compensated by the commission component, however the management is constantly looking for ways to "restructure" the commission ratio/method so your commission gets keeping shredded. Management does not listen to others Things are constantly changing without clear expectation. Low pay/perks compare to other call centers like TD Waterhouse etc

    Advice to Management

    $ = service level, the more you are trying to cut people's total package, the less customer service your employees would be providing.

    Questrade Response

    May 12, 2015 – Talent Acquisition Specialist

    Thank you for your detailed feedback. We’re constantly looking for ways to improve the experience we deliver to our employees, so we appreciate you helping us to achieve this. We pride ourselves on ... More


  11. New account specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Questrade full-time (More than 3 years)

    Pros

    good start up job for people just out of college

    Cons

    low pay, not much actual finance job

    Questrade Response

    May 12, 2015 – Talent Acquisition Specialist

    Thank you for your feedback. We appreciate your support in helping us to improve.



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