Questrade Reviews in Toronto, ON

Updated August 11, 2014
Updated August 11, 2014
56 Reviews

4.5
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Edward Kholodenko
44 Ratings

Review Highlights

Pros
  • Lots of parties, work environment is mostly neutral (in 4 reviews)

  • Career opportunities, growing organization (in 3 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Highlights

42 Employee Reviews Back to all reviews

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  1.  

    A meat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    A stepping stone to the financial industry
    Interesting coworkers
    Good location

    Cons

    Dealing with angry customers
    Poorly managed
    People fired left and right, brown-nosing helps

    Advice to ManagementAdvice

    You know you're doing something wrong. Change it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Below-average company with extremely poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)

    I worked at Questrade

    Pros

    Questrade has been able to attract several talented people. It does this by paying somewhat decent salaries and promoting employees quickly (too quickly?) to their level of incompetence.

    Cons

    -Talent is wasted by managers that have never written a line of code in their lives.
    -Questrade is a financial services company that is new to software development.
    -Projects are rarely completed on time or on budget. Project management is completely ad hoc.
    -Technical teams often work on weekends without compensation or days in lieu.
    -QA teams are understaffed and see very high turnover.
    -Poor technical management. Key decision-makers and stakeholders are not technical people.
    -Managers are unable to assess the skills and abilities of the technical staff.
    -Surprisingly few opportunities to learn about the field of investing.
    -Issues with morale across the entire company.
    -Nepotism is prevalent across the company.
    -The company is unable to learn from past mistakes and continues to make the same ones, over and over again.

    The last point is especially problematic. The company culture at Questrade is one that does not deal well with mistakes. Rather than accepting fault for a bad decision, managers seek out a scapegoat in order to protect themselves. This has the secondary effect of delaying important decisions for as long as possible.

    The project I worked on has been in active development for over 4 years and was expected to launch 2 years ago. If one is moderately skilled at software development, they would do well to steer clear of Questrade. And for those, like myself, who made the honest mistake of joining the company--no doubt with the best of intentions--it's time to dust off those resumes and go work for a real software company. The feeling of wonder and excitement you will experience when you release working code to real customers is like no other.

    Advice to ManagementAdvice

    In order to succeed, the leadership at Questrade would have to step aside and appoint technical managers that have a history of delivering software to a large customer base.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Great place with exciting jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Front End Engineer  in  Toronto, ON (Canada)
    Current Employee - Senior Front End Engineer in Toronto, ON (Canada)

    I have been working at Questrade as a contractor for less than a year

    Pros

    the best reasons to work at Questrade are the trust in our work, we have great professionals as coworkers and this is very nice to improve our knowledge, we have good work environment, a lot of challenges and career opportunities.

    Cons

    I don't have any downside to share about work at Questrade.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Stuck in neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Questrade

    Pros

    - good benefits
    - great place to meet great intelligent people

    Cons

    - Management is horrible , CEO clearly doesn't know what's going on in his company
    - Directors couldn't careless about their employees ( especially the CSS)
    - Company promotes "kiss asses", and give more responsibilities to incompetent people
    - No room for career advancement

    Advice to ManagementAdvice

    - Start promoting smart people with talent
    - Have a CLEAR direction for the company
    - Start PAYING your employees, they work REALLY HARD !

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Great people and environment. Some supervisors promoted due to favouritism but not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Accounts Specialist  in  Toronto, ON (Canada)
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time for less than a year

    Pros

    Good experience, great people. Get to know the investment industry from a relaxed environment

    Cons

    Work is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to ManagementAdvice

    promote appropriate and well qualified people to team leads.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Fast promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead  in  Toronto, ON (Canada)
    Current Employee - Team Lead in Toronto, ON (Canada)

    I have been working at Questrade full-time for more than a year

    Pros

    co-workers are great and helpful to eachother

    Cons

    Cost saving is their priority and customer service rep will always be the first to cut when revenues are down

    Advice to ManagementAdvice

    Listen more to the employees

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Fun people to work with, however company organization is messy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Questrade as an intern for less than a year

    Pros

    - interesting people
    - facility is good
    - hours are good
    - Seems like if you work hard AND build positive relationships with your superiors, you will get rewarded
    - education reimbursement (CSI, CFA, etc.)

    Cons

    - Very messy interdepartmental and intradepartmental communication; messages consistently get lost somewhere. Management has taken notice of this and things are changing slowly
    - Poor training and screening; some people are way overqualified than others in the same job title. The same is true the other way around

    Advice to ManagementAdvice

    - Quality is just as important as quantity. Take care of your employees and you will have lower turnover rate in some of your departments. In that same train of thought, you should also provide higher quality service to your clients

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Questrade is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Tester  in  Toronto, ON (Canada)
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    Great team, people are willing to help, interesting projects. Location of the office is very convenient

    Cons

    a lot of overtime, tight deadlines, not a good balance between personal and professional life. No efficient program in improving professional skills.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Harsh reality of the pitfalls of working in an untrustworthy corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration  in  Toronto, ON (Canada)
    Current Employee - Administration in Toronto, ON (Canada)

    I have been working at Questrade full-time for more than a year

    Pros

    Ability to move up within the company is largely available.

    Cons

    Employees are often left in the dark. Management can not be trusted as they use their employees as scapegoats too often. If you are looking for a company committed to you and vice versa, this is not it!

    Advice to ManagementAdvice

    Be more honest and open with employees as they only want to be successful in their jobs before you let them go. You tend to throw out employees all too quick due to cheaper choices or personal conflicts. You keep the wrong ones and let go of the quality ones too many times. Re-evaluate who, and why you bring into the company and out. Give your employees the same respect they give you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist  in  Toronto, ON (Canada)
    Current Employee - Client Services Specialist in Toronto, ON (Canada)

    I have been working at Questrade full-time for less than a year

    Pros

    Good entry point into finance
    decent pay
    Good benefits,
    paid educational courses

    Cons

    lower than some finance company
    annoying uneducated customers

    Advice to ManagementAdvice

    Build up a better trading department

    Recommends
    Neutral Outlook
    Approves of CEO

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