Quidsi Reviews

Updated June 24, 2015
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Quidsi Chief Executive Officer Emilie Arel Scott
Emilie Arel Scott
1 Rating

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Reasonable dress code (some people wear business casual, some wear jeans (in 3 reviews)

Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Customer Care attendance policy woes (in 6 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Fun but that's no longer the case...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    Wonderful co-workers, life long friendships. Used to have a lot of perks such as free vending machines, company lunches, happy hours, option for overtime. Website discount was a nice perk.

    Cons

    Difficult for to move to other departments. Those with college degrees who wanted to stay at the company and learn about different areas/interests were not easily welcomed. Lots of push back & Lots of micro management.

    Advice to Management

    Bring back the old culture, make Quidsi fun again. Not many people actually look at Quidsi as a long term option anymore and lots of current employees are looking to leave. Also you need to put more time into fixing things on the websites itself, Wag.com & Soap.com have so many errors and your search results are painfully time consuming not to mention confusing.


  2. Helpful (18)

    If you don't want ruin your career move on and keep looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Jersey City, NJ
    Former Employee - Senior Web Developer in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a fun place ( heard) but as day progressing it is becoming a horrible place. Only pros "happy hour" may be.

    Cons

    1. No Vision. 2. Sinking ship. 3. There is no sense of stability. You are pushed by your manager to the limit and still they want more from you.

    Advice to Management

    Just fire all the ex-Barnes & Noble employee you brought for tech integration at once if you want to survive. They are ruining the company with their sheer arrogance and lack of vision.


  3. Helpful (11)

    A ship without a rudder.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Smart, hard-working people. Opportunities outside of Quidsi (at Amazon and its other subsidiaries).

    Cons

    Lots of turnover right now. Very political office with rampant rumor-mongering. Quidsi is struggling to identify it's unique role within the Amazon family and it's clearly taking a toll on morale.


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  5. Helpful (3)

    Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Quidsi full-time (More than a year)

    Pros

    Great People Great Benefits Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office Poor Management/ Unhelpful management Be prepared for micromanagement Office politics has negative impact on teams negative Work environment Voicing opinions is not welcomed

    Advice to Management

    Don't fix what's not broken, listen to your team.


  6. Helpful (1)

    Smart people, fleeting culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Young, talented employees. Good benefits. Some teams have a tighter-knit culture than others.

    Cons

    High turnover, less opportunities for advancement post Amazon sale


  7. Helpful (1)

    Went downhill fast.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    Good salary for the area, meet a lot of cool and interesting people, there is a possibility of SOMEWHAT moving up in the company as long as you never want to move above a "lead".

    Cons

    Absolutely no communication between managers, a "get this done now no excuses" policy that allows the company to let go of anyone who doesn't perfectly maintain their "numbers/quota". Once Amazon took over, new policies came into play that the employees were not allowed to have copies of or even ask questions about. The company kept policies hidden from employees, fired a group of 30 of them because of this "policy", and brought in 30 temp agents later (temps at Quidsi/Amazon warehouses get paid $2.50 less an hour than a Quidsi employee does.) No focus on quality, only quantity. They don't care how their orders get done as long as they make quota and get their bonuses.

    Advice to Management

    Get your heads out of your backsides, realize that someday the company is going to screw you over as well, and treat your employees like human beings and not robots.


  8. Helpful (2)

    Stay away from customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Quidsi full-time (More than 3 years)

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to Management

    You know the problems, just start listening.


  9. Helpful (12)

    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quidsi full-time (More than a year)

    Pros

    1) Amazon/Quidsi employee discounts. 2) Lots of PTO. 20+ days. 3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi. 4) Company parties with booze, occasional subsidized lunches, and low cost snacks. 5) Amazon RSUs. 6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons

    1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours. 2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss). 3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company. 4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people. 5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much. 6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran. 7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years. 8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer free. Parties and events get less and less extravagant every year. 9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to Management

    At a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship. Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.


  10. Helpful (1)

    Unfortunately I would not want my worse enemy to work there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ
    Negative Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    Free beer once a week free food ok healthcare thats about it. The other employees are fun but not corporate.

    Cons

    You are just a number. They pretend to care when they dont. If you have children dont work here. You wont see them and they dont care. Corporate and customer care are in the same building but you wouldnt know it. They treat customer care like we didnt matter.

    Advice to Management

    Get rid of the points system and go back what quidsi was before amazon got involved. When it was fun to go to work not stressful.


  11. Helpful (1)

    You meet some nice people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quidsi full-time

    Pros

    Great environment, victuals, bagels on Friday morning, terrific view of the Freedom Tower.

    Cons

    Snobbish Management - A bunch of yuppies!

    Advice to Management

    The management shouldn't pounce upon their subordinates with drive-by criticisms. Some of the managers are full of themselves. The managers should strive to remain humble. After all, karma is a horrible thing, and some day, their lives could also end up changing on a dime!



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