Quidsi Reviews

Updated September 15, 2014
Updated September 15, 2014
51 Reviews
2.7
51 Reviews
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Maria Renz
15 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Bs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time for more than a year

    Pros

    Not having to be on Obamacare, .25 cent snacks?

    Cons

    No promotions within Customer Care, or into Corporate, no matter what your degree, or the Masters you hold. The room for growth promise upon being hired is an empty one - be warned. They simply don't want you because "gasp!" In a tough job market you took a customer care job to get you by for awhile. Customer Care is sneered at by corporate, although most hold the same degrees and experience level. Customer Care is on a completely different floor than the rest of the company. The room is filthy (Dust. Covers. Everything.) and is cluttered. Remember 2nd grade? "House Rules" and chalk drawings on the walls. No internet, no cell phone, no food. Restrooms breaks are monitored. There is a point system that's ridiculous. 5 points, you're fired. Come back from a 15 min break 1 min late? That's .25 point. Stuck in traffic and sign in at 9:01? That's another .25. Call out sick? That's 1.5. These don't fall off for 6 months, so good luck. Ever read the Amazon warehouse horror stories in the news? Stats, efficiency, scripts and scores are all that matter. NOT employees OR providing great customer service. Amazon horror stories - Same deal happens here but in an office. PTO is earned slowly, 1 day a month, and you start with zero. God forbid you catch a cold after being trapped in a dirty, locked room with 5 other sick people, there goes a day you've been working for month for. Days become blacked out too, so even if you have the pto and give enough notice, you may not have the day off.

    Advice to ManagementAdvice

    LAY OFF. These are PEOPLE. NOT ROBOTS. It's answering a phone and being NICE. Where in there is micromanaging necessary?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    They really don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist  in  Gouldsboro, PA
    Current Employee - Fulfillment Specialist in Gouldsboro, PA

    I have been working at Quidsi full-time

    Pros

    4 10 hour shifts was nice but most weeks we had to come in for mandatory overtime anyway.

    Cons

    Human resources is a bunch of liars. They don't care about you , your well being or safety. If you have an issue down to your swipe card they give you an attitude. Its freezing cold in winter and extremely hot in summer.

    Advice to ManagementAdvice

    Get some new management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    It started off okay and then went down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi full-time for more than a year

    Pros

    Met a lot of colleagues. A nice view of the water front. Free snacks and 25 cent vending machine. Perfect location for commuters.

    Cons

    Management, supervisors (team leads). Very strict rules: no eating at your desk, no cell phones on your desk and/or in use, can't surf the internet at down times. Point rule/system is enforced. For example, if you're a minute late you may receive either 1pt or half a point and once you get to 6 you're put on "Final Warning," or fired. You may have pto but you can't use it the times you may need to. Work schedule is based on quality scores and seniority. No real promotions from this department. The promotions might be within customer care such as a wow expert which means absolutely nothing except you can take escalated calls or a team lead which is a supervisor.

    Advice to ManagementAdvice

    Lighten up a little since your best employees have left and they're actively looking. Try to go back to the old way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Management needs to trust their senior employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate  in  Gouldsboro, PA
    Former Employee - Warehouse Associate in Gouldsboro, PA

    I worked at Quidsi full-time for more than 3 years

    Pros

    Good Benefit Package, Some fellow employees are hard workers. Good starting salary for the area. Very innovative automated warehouse. Company has the stability of being backed by Amazon.

    Cons

    Many of the jobs are mindless. Some of the management isn't qualified for their positions. They jump to conclusions and have no idea how to fix most problems. The company hires outside for some positions and when a senior employee tells the management that the new hire isn't working out they blame the senior employee for the problems. The management gossips about the peasants (employees).

    Advice to ManagementAdvice

    Pull your heads out of the clouds, Promote people with experience in the position rather than hiring outside and basing your hiring on their polished resumes. Stop with the popularity contests. Get out on the floor and actually monitor the employees. Don't assume everyone but yourself is slacking off. Give the employees a pat on the back now and again.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Customer Care dept is not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent  in  Jersey City, NJ
    Current Employee - Customer Care Agent in Jersey City, NJ

    I have been working at Quidsi full-time for more than a year

    Pros

    Nice, smart co-workers. Good salary. Free/low-priced snacks.

    Cons

    Customer Care attendance policy woes. Former policy--6 lateness/attendance points--you're fired. Accrued points fall off after 90 days. NEW attendance policy--5 lateness/attendance points--you're fired. Accrued points fall off after 180 days. No medical notes accepted for absences any longer. PTO and points taken and assessed even re: situations beyond your control--like pub transportation problem or bad weather. No sick days at all. PTO slowly accrued. I don't know about the rest of the company, but this is specifically the case for customer care, which is predominantly African American and Hispanic. Morale is low. It's possible that new hires are being brought in at lower pay and that this company is using the attendance policy to "clean house" of higher paid reps. It's a shame. Hard-working, punctual reps aren't valued or appreciated.

    Advice to ManagementAdvice

    Walking around the room fist-bumping people does not a good mgr make. Your attendance policy and your treatment of your employees speaks volumes about the kind of people you are. You've got some great people working for you, and you don't seem to appreciate that. This attendance policy affects people's LIVES. Also, all of your team leads should have the same level of professional COMPETENCY AND ABILITY. They simply don't.

    Doesn't Recommend
    Negative Outlook
  7.  

    Not a place you will learn or grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing/Creative  in  Jersey City, NJ
    Current Employee - Marketing/Creative in Jersey City, NJ

    I have been working at Quidsi full-time for more than a year

    Pros

    If you like a job that isn't challenging, then work here. There is a happy hour on thursdays.

    Cons

    Dealing with upper management and their lack of trust in the team under them to do what they are skilled at or hired to do. There is absolutely no career development here. There is no innovation on any of the teams. The CMS tools are crippled and built/managed in china.

    Advice to ManagementAdvice

    Take some time to develop your team. Let them lead a little bit. Innovation can go a long way. Stop running the same failure over and over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A revolving door of micromanagers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time for more than a year

    Pros

    fun people, free snacks and easy commute from NYC

    Cons

    terrible management
    in New Jersey
    no one stays more than 3 years
    unorganized
    unprofessional

    Advice to ManagementAdvice

    hire when you need to, don't be so cheap.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer  in  Jersey City, NJ
    Current Employee - Designer in Jersey City, NJ

    I have been working at Quidsi full-time for less than a year

    Pros

    Love the sites, products, customer service, brand. I was excited to work on a site/product that I would actually use. In fact, I still do.

    There's a great mix of people, so you're bound to find a close-knit group of friends from the people you meet here.

    Amazon benefits. The discounts, perks, stock options, benefits were great.

    I'd describe the culture as corporate-fun. If you came from an uber corporate company, this would be a fun place to work for you. If you came from a true start-up, you'll probably want to vomit a little at the forced 'start-up' culture they put into place.

    Cons

    Management is unorganized and disrespectful to their staff, especially the marketing creative team. They still claim to be a "start-up", which is their poor excuse for forcing their designers to work 60 hours a week and make last minute changes after projects are finalized.

    I'm sure it used to be a fun place work at before the Amazon acquisition, but now it's just a big corporation who's losing money and customers because upper management doesn't know how to make decisions that POSITIVELY affect their customers. Middle and upper management are always wishy-washy about their decisions, and creative always gets the brunt of the back and forth.

    Chances are, you'll start off as a freelancer and they'll try to reel you in as a full-time employee after a while. Don't do it. Trust me.

    Meetings upon meetings upon meetings. Too many meetings about having more meetings.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Treated like a replaceable piece of garbage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photographer  in  Gouldsboro, PA
    Former Employee - Photographer in Gouldsboro, PA

    I worked at Quidsi full-time for less than a year

    Pros

    Nice equipment. No work on weekends.

    Cons

    Corrupt administration, human resources refuses to help employees, managers harass employees, turnover rate of employees is extremely high, will get fired for unimportant reasons, unsympathetic, unfair pay.

    Advice to ManagementAdvice

    Pay close attention to who you place in charge. And listen more to what your employees have to say.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Used to be a great company but don't join now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    I worked at Quidsi full-time for more than 3 years

    Pros

    Still awesome people and great CEO and COO

    Cons

    Poor management, after merger with Amazon lost small company individuality, lost passion and happiness. Managers and above just waiting to get their stocks before leave.

    Advice to ManagementAdvice

    Don't hire unprofessional managers

    Doesn't Recommend
    Approves of CEO

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