Quidsi Reviews

Updated October 17, 2014
Updated October 17, 2014
53 Reviews
2.6
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Maria Renz
17 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • In a tough job market you took a customer care job to get you by for awhile (in 8 reviews)

  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Unfortunately I would not want my worse enemy to work there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi full-time (more than an year)

    Pros

    Free beer once a week free food ok healthcare thats about it. The other employees are fun but not corporate.

    Cons

    You are just a number. They pretend to care when they dont. If you have children dont work here. You wont see them and they dont care. Corporate and customer care are in the same building but you wouldnt know it. They treat customer care like we didnt matter.

    Advice to ManagementAdvice

    Get rid of the points system and go back what quidsi was before amazon got involved. When it was fun to go to work not stressful.

    Negative Outlook
    Disapproves of CEO
  2.  

    Great experience for SDEs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer
    Current Employee - Software Development Engineer

    I have been working at Quidsi

    Pros

    Young teams. Lot of opportunities and responsibilities as a SDE. A great launchpad into Amazon's development procedures and tools. Diverse associates bring variety and vast experience into the team. Great work/life balance. Perfect blend of a startup culture + Amazon policies. Amazing view of NYC. Lot of fun activities(Beer Thursdays, Bagel Fridays, Waffle Wednesdays, Group lunch Tuesdays, lot of other fun activities are organized.)

    Cons

    Lot of interactions between different teams can be challenging. But it is a great opportunity for improving skills and shouldering responsibility. The company is going through a transition/migration phase.

    Advice to ManagementAdvice

    Keep doing what you are doing. Keep up the startup culture. Don't be weighed down by Amazon.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi (more than an year)

    Pros

    The Company culture is very fun and positive. Employees are extremely helpful and knowledgeable about the industry. Benefits are great, very cool perks, and they really help you develop into your next desired role. The system used for everyday work is easy to use while dealing with customers.

    Cons

    Although the Senior Management was very helpful and encouraging, some ruin your experience by correcting you on things that have nothing to do with disrupting the work flow. Getting in trouble for things like that made it very uncomfortable to work there.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Jersey City, NJ
    Current Employee - Customer Care Agent in Jersey City, NJ

    I have been working at Quidsi full-time (less than an year)

    Pros

    No dress code, embraces the individuals, good perks, fun atmosphere

    Cons

    strict tardiness policy, request for days off, work schedule

    Advice to ManagementAdvice

    Hold more people in the other departments accountable, too many errors made by the other departments that lead to more stress and issues for us to resolve. Corporate employees don't really know what the customer care goes through due to their errors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It started off okay and then went down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi full-time (more than an year)

    Pros

    Met a lot of colleagues. A nice view of the water front. Free snacks and 25 cent vending machine. Perfect location for commuters.

    Cons

    Management, supervisors (team leads). Very strict rules: no eating at your desk, no cell phones on your desk and/or in use, can't surf the internet at down times. Point rule/system is enforced. For example, if you're a minute late you may receive either 1pt or half a point and once you get to 6 you're put on "Final Warning," or fired. You may have pto but you can't use it the times you may need to. Work schedule is based on quality scores and seniority. No real promotions from this department. The promotions might be within customer care such as a wow expert which means absolutely nothing except you can take escalated calls or a team lead which is a supervisor.

    Advice to ManagementAdvice

    Lighten up a little since your best employees have left and they're actively looking. Try to go back to the old way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    They really don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist in Gouldsboro, PA
    Current Employee - Fulfillment Specialist in Gouldsboro, PA

    I have been working at Quidsi full-time

    Pros

    4 10 hour shifts was nice but most weeks we had to come in for mandatory overtime anyway.

    Cons

    Human resources is a bunch of liars. They don't care about you , your well being or safety. If you have an issue down to your swipe card they give you an attitude. Its freezing cold in winter and extremely hot in summer.

    Advice to ManagementAdvice

    Get some new management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place to work if you like challenge and innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Jersey City, NJ
    Current Employee - Software Development Manager in Jersey City, NJ

    I have been working at Quidsi full-time (less than an year)

    Pros

    Get access to Amazon retail technologies and resources. Force you to think big. Have benefit of working for a big company and yet enjoying some startup culture. Tough hiring process means you have bright, tenanted colleagues to work with. And you have a tons of good knowledge and experience to acquire that will benefit you career development in long run.

    Cons

    Company is going through some management and system transition. Which can translate to the need for everyone to rethink about what they have been doing everyday and think differently. This can be challenging, which can be a problem for someone but others like me may enjoy it to certain extend.

    Advice to ManagementAdvice

    Keep up the startup culture, keep innovating, don't be afraid to try new ideas and embrace the controlled failure, be best teacher..

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Management needs to trust their senior employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate in Gouldsboro, PA
    Former Employee - Warehouse Associate in Gouldsboro, PA

    I worked at Quidsi full-time (more than 3 years)

    Pros

    Good Benefit Package, Some fellow employees are hard workers. Good starting salary for the area. Very innovative automated warehouse. Company has the stability of being backed by Amazon.

    Cons

    Many of the jobs are mindless. Some of the management isn't qualified for their positions. They jump to conclusions and have no idea how to fix most problems. The company hires outside for some positions and when a senior employee tells the management that the new hire isn't working out they blame the senior employee for the problems. The management gossips about the peasants (employees).

    Advice to ManagementAdvice

    Pull your heads out of the clouds, Promote people with experience in the position rather than hiring outside and basing your hiring on their polished resumes. Stop with the popularity contests. Get out on the floor and actually monitor the employees. Don't assume everyone but yourself is slacking off. Give the employees a pat on the back now and again.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Customer Care dept is not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Jersey City, NJ
    Current Employee - Customer Care Agent in Jersey City, NJ

    I have been working at Quidsi full-time (more than an year)

    Pros

    Nice, smart co-workers. Good salary. Free/low-priced snacks.

    Cons

    Customer Care attendance policy woes. Former policy--6 lateness/attendance points--you're fired. Accrued points fall off after 90 days. NEW attendance policy--5 lateness/attendance points--you're fired. Accrued points fall off after 180 days. No medical notes accepted for absences any longer. PTO and points taken and assessed even re: situations beyond your control--like pub transportation problem or bad weather. No sick days at all. PTO slowly accrued. I don't know about the rest of the company, but this is specifically the case for customer care, which is predominantly African American and Hispanic. Morale is low. It's possible that new hires are being brought in at lower pay and that this company is using the attendance policy to "clean house" of higher paid reps. It's a shame. Hard-working, punctual reps aren't valued or appreciated.

    Advice to ManagementAdvice

    Walking around the room fist-bumping people does not a good mgr make. Your attendance policy and your treatment of your employees speaks volumes about the kind of people you are. You've got some great people working for you, and you don't seem to appreciate that. This attendance policy affects people's LIVES. Also, all of your team leads should have the same level of professional COMPETENCY AND ABILITY. They simply don't.

    Doesn't Recommend
    Negative Outlook
  11.  

    Used to be a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi

    Pros

    Great teamwork at the fulfillment centers. Corporate employees are nice too.

    Cons

    Management was great when I first started. Now that Amazon runs everything you have a culture where managers are only concerned with back stabbing each other. You will be the scapegoat for every problem. Nobody takes ownership of issues.

    Advice to ManagementAdvice

    Focus on teamwork. Stop pointing fingers when you are part of the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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