Quill
3.1 of 5 39 reviews
www.quill.com Lincolnshire, IL 1000 to 5000 Employees

Quill Reviews

Updated Jul 9, 2014

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3.1 39 reviews

                             

83% Approve of the CEO

Quill President Michael Patriarca

Michael Patriarca

(18 ratings)

53% of employees recommend this company to a friend
39 Employee Reviews
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    Great

    Anonymous Employee (Current Employee)

    Prossummer hours
    work/life balance
    growth opportunities across departments
    empowerment of employees

    Consmanagement can get caught in the details too often

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    A very dedicated group of employees work at Quill

    Anonymous Employee (Current Employee)

    ProsThe people. There are many employees that have worked at Quill for 10,15, 20+ years. They are truly dedicated to their positions and Quill's customers

    ConsWork/Life balance is a challenge at Quill. They value their younger, entry level employees more than those with years of experience

    Yes, I would recommend this company to a friend

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    overworked

    Anonymous Employee (Former Employee)

    Prospay ok, benefits ok, people great

    Consway too many unreasonable hours

    No, I would not recommend this company to a friend

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    Great and enthusiastic experience

    QA Analyst (Current Employee)
    Buffalo Grove, IL

    ProsThey have a very good teamwork and great support from the Managers. Fast paced environment and a lot to learn.

    Consnot much. I Like to be challenging.

    Yes, I would recommend this company to a friend

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    Great

    Anonymous Employee (Former Employee)

    ProsPart of Staples with plenty of opportunities

    ConsConstant change, there are lots of meetings. Meetings to discuss meetings.

    Advice to Senior ManagementYou create plans, give them time to work.

    Yes, I would recommend this company to a friend

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    I worked with lots of great people at Quill.

    Anonymous Employee (Current Employee)
    Lincolnshire, IL

    ProsFast paced environment with great leadership. There is an Interesting business model being used. Great teamwork and spirit of teamwork. There is good equipment for workers.

    ConsThey let my contract end too soon. The cubicles are too low, so other employees conversations are much too easy to overhear. No privacy at your desk. Loud co-workers are disturbing.

    Advice to Senior ManagementAppreciate your people

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Confused

    Qsd (Former Employee)
    Lincolnshire, IL

    ProsExecutive leadership seems to have a solid understanding of what we need to do to succeed. Generally, the people are pretty decent.

    ConsThe "managers" in the middle have no idea on how to drive the ship. I have worked for some managers I haven't seen eye to eye with, but through mutual respect we've been able to achieve company goals. At Quill however, the Sales Director is so married to "Selling Time" that he is effectively destroying the sales department and the sales teams know that. Calling your customers is very important, however expectations of 3-4-5 hours only teaches an Account Manager to call the customers that they know will talk to them. This leads to less effective selling time, and more empty conversations on the weather, the garden, or any number of useless conversations I've heard 1000 times a day.

    There is no such thing as respect in this company. If you are in sales, you are looked down upon from the rest of the organization. If you are an Account Manager, you are a completely replaceable piece and do not have a valuable opinion. If you are a Specialist, you are a completely forgotten part of the business. Bottom line, you will be treated like a child unless you are in management and then they only pretend that your opinion matters.

    Account Managers are not allowed to manage accounts here, which garners them completely ineffective when looking at the big picture. They are not allowed to do any administrative tasks for their accounts, in fact some are threatened with write-ups if they are calling customer service or other departments on behalf of their customers as it takes them away from "Selling Time".

    The Account Managers are spread way too thin. With some 600 enterprises on average between them, they have no real ability to impact positive change in their base.

    Account Managers are not incented to sell. Their compensation plan is impossible to earn great pay, even if they are growing their base more than their goaled expectations. The only real incentive for anyone to pick up a phone and sell something, is so they are not written up for not hitting their "Sell Time" expectation. In fact, I have seen multiple Account Managers placed on performance plans for not being on the phone enough, all while exceeding their expectations in sales quotas.

    Don't be fooled when you are offered the position and when that offer letter shows an annual salary... It is actually an hourly wage. Oh and since the parent company isn't having good years, you are not allowed any overtime. I have seen many instances where employees either have to clock out in the middle of a sales call and continue to work off the clock, or tell the customer that they will have to pick the conversation back up the following day/week because they are at 8 hours or 40 hours.

    Advice to Senior ManagementFirst, I would drop the Sell Time requirements and start rewarding Account Managers that develop business from the bottom of their base. Next, I would at least hire 5 more Account Managers per team to thin out the bases. This would give Account Managers more ability to develop the business that is already in their base. Next, I would get rid of the level of management just above the TMs. They lack the vision necessary to move Quill forward. The continuation of doing the same thing while expecting different results seems to be their mantra. Their actions, words, and communication has created a rift from the Account Manager to the company as a whole which is unrepairable.

    Promote and hire people with outside influences and ideas. The company remains stagnant because there are no tenough people in a decision making position that can bring ideas other than what has been the status quo. Diversity is a hell of a thing, and can impact a business positively more than people knocking their heads together passing back and forth the same ideas over and over again.

    Trust your associates, and treat them like the adults that they are. They have signs up in places saying to not touch items, some in "management" have yelled at sales people for eating cookies that weren't for them (but yet were sitting for multiple hours untouched). Treat your employees like they are a valued part of the puzzle, value their ideas, their input, their expertise. Invest in the people that touch your most loyal customers, and they in return will invest in the company.

    Be transparent. You should be transparent with sales numbers for all departments. Be transparent with future plans for the department and company, the Town Hall's are a great avenue for this but direct leadership becomes hush hush on anything else.

    Great companies are great to their internal stakeholders as well as to their external ones. Your customers hear the satisfaction the sales team has in the company. Your sales staff will only do as much as necessary to not be fired when they are unhappy. Create a great enviroment for people, so they want to succeed for you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't waste your time.

    Sales (Former Employee)
    Atlanta, GA

    ProsEasy to get hired. Okay to see if you like sales.

    ConsThey interview 500 people a week because the turn over is so high.

    Straight commission. They make you drive across the city for a morning meeting and then back for an evening meeting.

    They don't pay for your gas or your time but still expect you to be there and be on time.

    If you've had more than one job in your life don't bother knocking on doors for them.

    Advice to Senior ManagementCut the BS pep rally meetings and let the reps get out there and be independent. Just 1099 then and stop pretending.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good and bad

    Account Manager (Former Employee)
    Lincolnshire, IL

    ProsIt's not a bad work environment, and people are friendly/get along well together

    Conscompensation and expectations are constantly changing...seen 4 comp plans in a year

    Advice to Senior ManagementYou've set forth your plan of how to expand the business...make changes to promote growth, and communicate between departments to accomplish that. Changes in merch/marketing sometimes negatively impact managed accounts while helping the unmanaged(smaller portion of the business) accounts. Don't shoot yourself in the foot...communicate

    – I'm optimistic about the outlook for this company

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    Unfair

    Anonymous Employee (Current Employee)

    ProsGreat room for opportunity and growth

    ConsYou won't have the chance if you are an consultant or if you are a different ethnic background than caucasian or Indian or if you do not know of anyone in management

    Advice to Senior ManagementOpportunities offered should be done so based on expertise and not personal preferences.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Quill reviews and ratings — including employee satisfaction and approval rating for Quill CEO Michael Patriarca . All 39 reviews posted anonymously by Quill employees.