Quill

  www.quill.com
  www.quill.com

Quill Reviews

Updated December 5, 2014
Updated December 5, 2014
51 Reviews
2.9
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quill President Michael Patriarca
Michael Patriarca
23 Ratings

Review Highlights

Pros
  • Friendly work environment makes it worth going to work (in 4 reviews)

  • Flex time, Health benefits, good location (in 3 reviews)


Cons
  • Upper management was completely out of touch with the actual job the salespeople were doing (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    I was an entry level employee at Quill.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quill

    Pros

    Highly collaborative environment, good compensation and lots of direct contact with upper management including CEO.

    Cons

    Very dry industry (office supplies) creates a very dry/boring office. Feels very robotic at times, not very fun.

    Approves of CEO
  2.  

    Going downhill quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Lincolnshire, IL
    Current Employee - National Account Manager in Lincolnshire, IL

    I have been working at Quill full-time (more than 3 years)

    Pros

    The only thing good there was some of the people I worked with. There are a lot of decent people there, who are willing to help you out. The pay used to be decent, but not anymore. A year ago it was a decent place to work. They have a hilarious awards meeting every month where they make managers hand out awards to the employees instead of actually paying them a bonus for their hard work. It's funny to watch the managers act like they actually care. Lots of free sharpies.

    Cons

    Where do I start. Over the past year they have changed the compensation for Account Managers multiple times. Each time the reps lose more money. They care more about non sales metrics like your sell time than actual sales numbers. They hold the reps accountable, but none of the managers are held to any standards. The managers spend their days in useless secret meetings. All the decent managers have either left the company, or have taken different positions in the company. There are far too many layers management. The main sales manager has no background in sales what so ever. The culture there is now extremely toxic, and negative. Every couple years they get rid of most of the reps, and start again. Clearly this is what they are doing now. They are hiring people with little experience in inside sales so they don't realize how bad it really is there. If you have actual sales experience apply elsewhere unless you enjoy extreme micromanagement. This company is owned by Staples so even if Quill has a great year it doesn't matter if Staples did poorly. If you know the right people there you can move up very quickly. I have seen really great sales people passed up for promotions, and other jobs in the company. Till they get rid of the current senior sales management nothing positive will happen. If you still want to work for this company at least work on the Staples side, not the Quill side

    Advice to ManagementAdvice

    It's only a matter of time till they stop blaming the sales reps, and start blaming you. Stop focusing on useless metrics, and let the sales people actually spend their days selling. Get rid of all the useless layers of management that do nothing. It's pathetic you need a manager to manage only 6 reps. My advice to the true upper management there that don't work on the sales floor is to go up there, and talk to the reps and see how miserable they are. Stop setting goals that will not be reached.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Wrong time, wrong place

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincolnshire, IL
    Current Employee - Anonymous Employee in Lincolnshire, IL

    I have been working at Quill full-time

    Pros

    Nice facility with work out center. Great benefits.

    Cons

    Too much micromanagement. Lot's of re-structuring.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Going Door To Door Selling For A Pyramid Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cleveland, OH
    Current Employee - Sales Representative in Cleveland, OH

    I have been working at Quill full-time (more than an year)

    Pros

    Making tons of money, once you get good at your job

    Cons

    Working 12hrs a day and it was a pyramid scheme

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Reusme builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Circulation Specialist in Lincolnshire, IL
    Current Employee - Circulation Specialist in Lincolnshire, IL

    I have been working at Quill full-time (more than an year)

    Pros

    Cafe, weight room, and flex hours.

    Cons

    little work/life balance. Cubicles suck

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Not for the feint of heart...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quill full-time (less than an year)

    Pros

    Upbeat atmosphere. Met some great people.

    Cons

    Commission only, so if you don't sell you don't eat.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    overstated potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quill

    Pros

    Other than the flex time - you would work eight and a half hours Monday through Thursday then leave early on Friday - there were no other redeeming qualities.

    Cons

    The metrics were impossible to reach. Management realized this and made some minor adjustments however it was too late for many of the reps. The position and salary were over inflated and the promises changed with each new team member. The entire department turned over personnel within one year.

    Advice to ManagementAdvice

    Realistic goals and don't over inflate the salary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Quill is a small company that does not understand the importance of developing itself or its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quill full-time (more than an year)

    Pros

    The job of an Educational Sales Rep provided for a lot of outside sales interactions with various school employees. The other Sales Reps were also a great group of people to work with. The benefits offered were good and the job seemed like it had great deal of potential.

    Cons

    The company did not understand that you cannot just place a Sales Rep anywhere. You must know the territory and how to plan for your Rep's introduction to that area. The rules, restrictions, possible problems, and expected actions may be different for each city. What works and is allowable in one city may be completely against the rules or not possible in another city.

    The training was also poor and in need of revamping.

    Advice to ManagementAdvice

    Value your employees more and pay attention to what the workers are saying about their supervisors. There are a lot of supervisors who take advantage of their positions and bully their subordinates.

    Doesn't Recommend
    Negative Outlook
  10.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager Means Door to Door Salesman in Fort Lauderdale, FL
    Former Employee - Account Manager Means Door to Door Salesman in Fort Lauderdale, FL

    I worked at Quill full-time (less than an year)

    Pros

    no pros. But i have to write in this box so... here You don't sit behind a desk but instead you are commuting to businesses and walking door to door in not so safe areas. Walking in without an appointment, persturing people to buy your product, without an iPad or laptop. Then when the customer wants to buy something, the salesperson asks the customer to open their laptop if they have one and guides them how to basically shop online. Constant drive backs to check up on those businesses that said she's not here try some other time and you do have to try the next week by driving back to them. You can go on lunch or not really work for however u like but you don't make a basic salary, you are working solely on commission... not really pros but had to put something in this box.

    Cons

    Door to door sales that you have to do for a year. They say you grow within the company but even then you have to do door to door sales. Walk in the scorching heat business to business. Rejection is the usual because people don't want you on their property taking up their time. Commission based job. Long hours 8 to 6:30. No basic salary. Everytime I asked about the pay, they worded it differently and weren't clear. Pay for your own gas. No benefits. You have to shadow a worker on the 2nd interview all day and follow them business to business. Not safe for women to walk warehouse to warehouse.

    Advice to ManagementAdvice

    Be clear as to what the job consists of.

    Doesn't Recommend
    Negative Outlook
  11.  

    They suck you dry, then spit you out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quill

    Pros

    You work around people with a lot of charisma.

    Cons

    They show you promising growth opportunities and salary potential but then they set you up to fail. You only realize this once you've spent all your time, energy, and resources. Ridiculously high turnover rate.

    Advice to ManagementAdvice

    Jump off a tall building

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