Quill Reviews

Updated February 16, 2015
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3.0
54 Reviews
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Approve of CEO
Quill President Michael Patriarca
Michael Patriarca
25 Ratings

Pros
  • Friendly work environment makes it worth going to work (in 4 reviews)

  • Flex time, Health benefits, good location (in 3 reviews)

Cons
  • Upper management was completely out of touch with the actual job the salespeople were doing (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Quill Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Representative in Lincolnshire, IL
    Current Employee - Business Development Representative in Lincolnshire, IL

    I have been working at Quill full-time (more than 3 years)

    Pros

    Great people to work for. Lots of recognition and plenty of communication between managers and employees

    Cons

    sometimes not enough communication between departments and business partners.

    Advice to ManagementAdvice

    continue giving recognition

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Different environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincolnshire, IL
    Current Employee - Anonymous Employee in Lincolnshire, IL

    I have been working at Quill full-time (less than a year)

    Pros

    Management and coworkers are all very friendly and approachable, great flex-time and benefits, comfortable environment. People all seem to enjoy what they do. You are empowered to do the right thing and make decisions for yourself.

    Cons

    Needs better communication between Quill and it's parent company Staples. No other cons.

    Advice to ManagementAdvice

    Turn some of that open office space into a rec room for your employees. A billiards table or ping pong table would be nice.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quill

    Pros

    Straightforward commission and compensation plan. Excellent training in the beginning. Up to date technology and no shortage of office supplies.

    Cons

    The strategies and tactics taught during the training period differ entirely from what is expected and required when actually on the phone.

    Advice to ManagementAdvice

    Hold everyone to the same standard.

    Doesn't Recommend
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  5. I was an entry level employee at Quill.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quill

    Pros

    Highly collaborative environment, good compensation and lots of direct contact with upper management including CEO.

    Cons

    Very dry industry (office supplies) creates a very dry/boring office. Feels very robotic at times, not very fun.

    Approves of CEO
  6. 4 people found this helpful

    Going downhill quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Lincolnshire, IL
    Current Employee - National Account Manager in Lincolnshire, IL

    I have been working at Quill full-time (more than 3 years)

    Pros

    The only thing good there was some of the people I worked with. There are a lot of decent people there, who are willing to help you out. The pay used to be decent, but not anymore. A year ago it was a decent place to work. They have a hilarious awards meeting every month where they make managers hand out awards to the employees instead of actually paying them a bonus for their hard work. It's funny to watch the managers act like they actually care. Lots of free sharpies.

    Cons

    Where do I start. Over the past year they have changed the compensation for Account Managers multiple times. Each time the reps lose more money. They care more about non sales metrics like your sell time than actual sales numbers. They hold the reps accountable, but none of the managers are held to any standards. The managers spend their days in useless secret meetings. All the decent managers have either left the company, or have taken different positions in the company. There are far too many layers management. The main sales manager has no background in sales what so ever. The culture there is now extremely toxic, and negative. Every couple years they get rid of most of the reps, and start again. Clearly this is what they are doing now. They are hiring people with little experience in inside sales so they don't realize how bad it really is there. If you have actual sales experience apply elsewhere unless you enjoy extreme micromanagement. This company is owned by Staples so even if Quill has a great year it doesn't matter if Staples did poorly. If you know the right people there you can move up very quickly. I have seen really great sales people passed up for promotions, and other jobs in the company. Till they get rid of the current senior sales management nothing positive will happen. If you still want to work for this company at least work on the Staples side, not the Quill side

    Advice to ManagementAdvice

    It's only a matter of time till they stop blaming the sales reps, and start blaming you. Stop focusing on useless metrics, and let the sales people actually spend their days selling. Get rid of all the useless layers of management that do nothing. It's pathetic you need a manager to manage only 6 reps. My advice to the true upper management there that don't work on the sales floor is to go up there, and talk to the reps and see how miserable they are. Stop setting goals that will not be reached.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Wrong time, wrong place

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincolnshire, IL
    Current Employee - Anonymous Employee in Lincolnshire, IL

    I have been working at Quill full-time

    Pros

    Nice facility with work out center. Great benefits.

    Cons

    Too much micromanagement. Lot's of re-structuring.

  8. Going Door To Door Selling For A Pyramid Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cleveland, OH
    Current Employee - Sales Representative in Cleveland, OH

    I have been working at Quill full-time (more than a year)

    Pros

    Making tons of money, once you get good at your job

    Cons

    Working 12hrs a day and it was a pyramid scheme

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Reusme builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Circulation Specialist in Lincolnshire, IL
    Current Employee - Circulation Specialist in Lincolnshire, IL

    I have been working at Quill full-time (more than a year)

    Pros

    Cafe, weight room, and flex hours.

    Cons

    little work/life balance. Cubicles suck

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Not for the feint of heart...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quill full-time (less than a year)

    Pros

    Upbeat atmosphere. Met some great people.

    Cons

    Commission only, so if you don't sell you don't eat.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    overstated potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quill

    Pros

    Other than the flex time - you would work eight and a half hours Monday through Thursday then leave early on Friday - there were no other redeeming qualities.

    Cons

    The metrics were impossible to reach. Management realized this and made some minor adjustments however it was too late for many of the reps. The position and salary were over inflated and the promises changed with each new team member. The entire department turned over personnel within one year.

    Advice to ManagementAdvice

    Realistic goals and don't over inflate the salary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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