Qwest Reviews

Pros

steady employment, pay is ok

Cons

on call 24/7 no weekly on call pay only 4 hour min call out pay . no room for promotion ,. no raise in 2 years ,underpaid for years of experience , constantly asking employees to cut costs .

Advice to Senior Management

quit giving the top 5 exec's so much money !

Pros

I was working in a tech support capacity so the job was pretty easy. I supported their ProDSL product so it was fun to work with small and medium sized businesses. Though they have long since discontinued the product. The people I worked with were great as well.

Cons

Many management decisions seemed to lack common sense. Qwest was constantly changing workflow policies which meant constantly learning new policies.

Advice to Senior Management

The managers were generally good but had their hands tied by their bosses. Perhaps upper management should come down to the trenches and see how their products apply to the real world.

Pros

You START with 4 weeks vacation and there is no stigma against using it. Qwest really supports a healthy work/life balance. They are extremely loyal employers and do not give up on you when your performance is weak. Lots of people get in and stay til they retire. It feels like a family.

Cons

Red tape, beauracracy, administration. It's a 100+ year old phone company what do you expect. It can be very hard to advance. Since people tend to die in their jobs I've only seen one person promoted from my position in 4 years. Recently they have really, really cut back on support staff for sales so I spend all my time writing and following up on my own orders and doing repairs anything BUT selling.

Advice to Senior Management

Give sales reps in the key space more support!! I am so busy in non-revenue producing administrative work I can't sell. I want to shoot myself. I found a $5K MRC opportunity in May, it's July and I just finally got time to do the proposal.

Pros

Stress on work life balance
Culture of self learning and taking initiatives
Lots of trainings
Live and Let Live work environment

Cons

Growth is slow compared to others in the industry

Pros

Flexible working house. Good Insurance coverage and vacation benefits.
Good balance of work and life mixture..
Good employee retention rate.

Cons

Poor project and resource management. Afraid of technology change.
Not enough challenge.
Big swings in directions.
Lack of vision and consistency.
Constant company acquisitions caused product integration issues.

Advice to Senior Management

Create an environment that encourages creativity and best use of the resource.

Pros

opportunity, growth, benefits, training, education,

Cons

workload, clear strategy, laggered on tecnology

Pros

Competitive compensation, good work/life balance, generally have good employees who care about their job

Cons

Not well positioned in the market so it's hard to sell their services. LEC mentality. Just merged with CenturyLink. Lots of changes. Too early to tell if the changes will be effective and positive.

Advice to Senior Management

practice what you preach

Pros

Flexibility in schedule; Cross Training; ethics committee attention when it existed; "client" business groups"

Cons

Keeping your head down and providing good service to client group is not enough; you must self promote and manage up effectively to succeed.

Advice to Senior Management

Work on internal inclusivness and truly valuing diverse ideas not just diversity.

Pros

The position I had as a Account Consultant was exciting and challanging. I liked the income scale.

Cons

There was a definate "Millionares Club" prevalant"

Advice to Senior Management

n/a

Pros

Good work-life balance. No work pressure in general.
Depending on the team/project, you may be working on some good mix of technologies.

Cons

No Pay. Only some favorites get paid decently.
Always some reason to distribute low bonuses.
Huge churn of employees in the team.

Advice to Senior Management

None. You know ground reality but choose not to act or don't need to act.