Qwest

  www.qwestsoftwareservices.com
  www.qwestsoftwareservices.com

Qwest Reviews

Updated October 15, 2014
Updated October 15, 2014
308 Reviews
3.1
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Qwest President and CEO Glen F. Post, III
Glen F. Post, III
41 Ratings

Review Highlights

Pros
  • work life balance was the main benefit (in 29 reviews)

  • The pay and benefits and training were good (in 16 reviews)


Cons
  • Lots of upper management issues and lots of fights between union and management (in 11 reviews)

  • Senior Management performance varies due to size of organization (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good union job if you are at work TO work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Consultant in Denver, CO
    Former Employee - Credit Consultant in Denver, CO

    I worked at Qwest full-time (more than 8 years)

    Pros

    Feels like family, managers listed, flexible hours

    Cons

    Management does what they want

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Technical team dominated by sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Info Systems Engineer in Sterling, VA
    Former Employee - Lead Info Systems Engineer in Sterling, VA

    I worked at Qwest full-time (more than 5 years)

    Pros

    Qwest has good benefits and bonus. direct manager was great to work for. I did not feel micro-managed and had plenty of opportunities to come up with creative solutions.

    Cons

    sales engineers come up with poor system designs without consulting the real engineers. Quality of the HR team is hit or miss, sometimes great, other times they mess up the most simple things.

    Advice to ManagementAdvice

    There should be more technical people involved in proposals. The engineers that will get stuck deploying and supporting a solution should have a say in the initial design that is provided to potential customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Worked from off shore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Quality Assurance Engineer
    Current Employee - Lead Quality Assurance Engineer

    I have been working at Qwest as a contractor (less than an year)

    Pros

    It was a overall good company. I used to work from off shore. Also it was an independent company then.
    I am not sure about things now after it had been taken over by Centurylink.

    Cons

    Bit sluggish work culture. More like a Govt. office.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A mixture of disappointment and growth experience that I will use for the rest of my working life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Dublin, OH
    Former Employee - Project Manager in Dublin, OH

    I worked at Qwest full-time (more than 10 years)

    Pros

    Pay, benefits, vacation allowed, mostly (but not nearly all) friendly, helpful employees, management who didn't micro-manage.

    Cons

    The senior management culture was definitely ivory tower. Career advancement was all but non-existent. Technology-related training was poor, and direct manager didn't even attempt to hide indifference to subordinates. No loyalty to hard working employees that gave years of service to the company and would often throw them under the bus (job eliminate) indiscriminately.

    Advice to ManagementAdvice

    If you want your customer experience to be exceptional and thus, your revenue to increase, treat your employees well and fair. A content employee who feels valued and respected will be more dedicated and productive.

    Doesn't Recommend
    No opinion of CEO
  6.  

    process

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Qwest

    Pros

    Overall good company large nationwide

    Cons

    management team inexperienced, not employee friendly

  7.  

    Bring back Qwest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Qwest

    Pros

    Senior leadership made visits

    Cons

    Too much was spent on selling Qwest

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Qwest review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Qwest full-time (more than 10 years)

    Pros

    the people at Qwest were great and supported each other

    Cons

    Qwest was bought by CenturyLink

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great pay, but...

    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Qwest full-time (more than an year)

    Pros

    The compensation was commensurate with the effort put in, and there were always contests to earn more. There were always giveaways, and instant gratification from hourly reports on sales as a group.

    Cons

    The required metrics were inflated to encourage turnover, and the ethics were sketchy both in selling and management. The hourly sales reports were also used to shame sales reps, regardless of if they were stuck on billing calls or if systems went down which happened often. There was very little ability to move up from sales, and the management and union were constantly at odds.

  10.  

    Good pay, lots of spiffs. A shame CenturyLink took them all away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acquisition Sales Executive II in Denver, CO
    Former Employee - Acquisition Sales Executive II in Denver, CO

    I worked at Qwest full-time (more than 3 years)

    Pros

    Started when it was Qwest and they paid well, lots of spiffs and great bonuses. Then CenturyLink took over...

    Cons

    Absorbed by CenturyLink and salaries went stagnant, commissions went down, quotas went up, no more spiffs, cut bonuses in half. Heavy debt company that buys other companies to show revenue. Not a whole lot of organic growth. Don't like to promote from within; red line the race car until it blows up and then go get a new one. Not very vested in employees.

    Advice to ManagementAdvice

    Listen to your front line and pay them more....or what they're actually worth. Give more authority, flexibility and mobility to your mid-level management so you can be a nimble company. No wonder CLEC's are eating up your marketshare. Some support would help too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    I miss it

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Qwest

    Pros

    Was a Good company to work for

    Cons

    personal growth was not in my cards with my position

Qwest Photos

Qwest corporate headquarter offices in Denver, Colorado (Photo attributed to Tijuana Brass - )
qwest soon to be century link

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