Qwest

  www.qwestsoftwareservices.com
  www.qwestsoftwareservices.com
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Qwest Reviews

Updated September 26, 2014
Updated September 26, 2014
305 Reviews
3.2
305 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Qwest President and CEO Glen F. Post, III
Glen F. Post, III
41 Ratings

Review Highlights

Pros
  • work life balance was the main benefit (in 29 reviews)

  • The pay and benefits and training were good (in 16 reviews)


Cons
  • Lots of upper management issues and lots of fights between union and management (in 11 reviews)

  • Senior Management performance varies due to size of organization (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good union job if you are at work TO work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Consultant  in  Denver, CO
    Former Employee - Credit Consultant in Denver, CO

    I worked at Qwest full-time for more than 8 years

    Pros

    Feels like family, managers listed, flexible hours

    Cons

    Management does what they want

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Bring back Qwest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Qwest

    Pros

    Senior leadership made visits

    Cons

    Too much was spent on selling Qwest

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    process

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Qwest

    Pros

    Overall good company large nationwide

    Cons

    management team inexperienced, not employee friendly

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  5.  

    Qwest review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Qwest full-time for more than 10 years

    Pros

    the people at Qwest were great and supported each other

    Cons

    Qwest was bought by CenturyLink

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great pay, but...

    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Qwest full-time for more than a year

    Pros

    The compensation was commensurate with the effort put in, and there were always contests to earn more. There were always giveaways, and instant gratification from hourly reports on sales as a group.

    Cons

    The required metrics were inflated to encourage turnover, and the ethics were sketchy both in selling and management. The hourly sales reports were also used to shame sales reps, regardless of if they were stuck on billing calls or if systems went down which happened often. There was very little ability to move up from sales, and the management and union were constantly at odds.

  7.  

    Good pay, lots of spiffs. A shame CenturyLink took them all away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acquisition Sales Executive II  in  Denver, CO
    Former Employee - Acquisition Sales Executive II in Denver, CO

    I worked at Qwest full-time for more than 3 years

    Pros

    Started when it was Qwest and they paid well, lots of spiffs and great bonuses. Then CenturyLink took over...

    Cons

    Absorbed by CenturyLink and salaries went stagnant, commissions went down, quotas went up, no more spiffs, cut bonuses in half. Heavy debt company that buys other companies to show revenue. Not a whole lot of organic growth. Don't like to promote from within; red line the race car until it blows up and then go get a new one. Not very vested in employees.

    Advice to ManagementAdvice

    Listen to your front line and pay them more....or what they're actually worth. Give more authority, flexibility and mobility to your mid-level management so you can be a nimble company. No wonder CLEC's are eating up your marketshare. Some support would help too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    I miss it

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Qwest

    Pros

    Was a Good company to work for

    Cons

    personal growth was not in my cards with my position

  9.  

    Plenty of OT, not much else to say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSL Tech  in  Thornton, CO
    Former Employee - DSL Tech in Thornton, CO

    I worked at Qwest full-time for more than 5 years

    Pros

    Meeting a variety of different people day to day

    Cons

    Forced overtime demands, Canceling days off without much notice, Most of the Management is ex Military that has the Military attitude. (Meaning that they push until they get the results that they are after)

    When I first started this position they were transitioning over to a different type of training procedure. They went from a excellent training course with very competent people heading up courses, to being trained on the job. This Career calls for continuous training due to emerging new products that are offered to the public and I felt a loss when some of my favorite instructors were let go (not to mention the million dollar training center that closed ).

    Depending if you are apt to the adverse weather conditions that Colorado offers, this position is a pretty tough on on the mental stability (Due to management pushing their employee's so they can receive their bonuses) and the physical demands of this job can be a challenge. (Ladder handling, some trucks still don't have air conditioners, )

    Since the transfer from Qwest to Centurylink things have gotten a little worse.
    Insurance rates and benefit costs out of pocket are now outrageous. They were alright, but since the contract signing now most people are paying a little more try 5,000.00 a year more!

    Also there is a new position that has opened up called the inside tech:
    this tech is essentially doing the same thing as the DSL tech, but without the pay
    DSL 30.00
    inside tech 18.00

    Every Time there is a contract neg every 4 years the companies seem to get more of an upper hand on things

    BEWARE of joining up with this Company!!!

    With all that said, if you are young just out of school or the military and don't have the desire to pursue College this might be a good option for you...

    Recommends
    Neutral Outlook
  10.  

    Generally a good place to work. Growth limitations made career strides difficult but overall a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Technician  in  Highlands Ranch, CO
    Former Employee - Senior Operations Technician in Highlands Ranch, CO

    I worked at Qwest full-time for more than 8 years

    Pros

    Managers that don't micro manage. This can be a positive and a negative but overall it was good to work for a company that trusts your skills.

    Cons

    Individual recognition and some management disconnect with the field. This depended on the manager but there was some frustration with this. Cost cutting made things difficult as well.

    Advice to ManagementAdvice

    rec

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Meatgrinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales and Service Associate  in  Portland, OR
    Former Employee - Customer Sales and Service Associate in Portland, OR

    I worked at Qwest full-time for more than 3 years

    Pros

    The benefits and salary were good; however, Qwest tried to break the union by moving the job to Idaho and creating a new position that did the same job duties with a lower pay scale.

    Cons

    As a service and sales consultant, you were expected to take incoming calls complaining about bills and turn them into sales opportunities. It was less than ideal

    Advice to ManagementAdvice

    I was not unhappy to be laid off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Qwest Photos

Qwest corporate headquarter offices in Denver, Colorado (Photo attributed to Tijuana Brass - )
qwest soon to be century link

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