R.H. Donnelley

  www.dexone.com
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R.H. Donnelley Reviews

Updated June 5, 2014
Updated June 5, 2014
32 Reviews

2.7
32 Reviews
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R.H. Donnelley President, CEO, and Director Alfred T. Mockett
Alfred T. Mockett
5 Ratings

Employee Reviews

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  1.  

    Generally decent compensation - poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC

    Pros

    Decent benefits and pay along with very talented co-workers. The company has great marketing talent and a highly rated advertising campaign.

    Cons

    Constant downsizing, declining business, and poor management. Leadership issues are rampant and employee advancement opportunities outside of the sales organization are virtually non-existant.

    Advice to ManagementAdvice

    Use the bankruptcy filing as a chance to get company finances in order. Trim the ranks of middle management and cut back on the pointless daily planning activities.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Under-paid, mismanaged and disrespected ... other than that, it's a great job ;)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales "Prospector" - New Business Development  in  Englewood, CO
    Current Employee - Sales "Prospector" - New Business Development in Englewood, CO

    Pros

    The only thing I can recommend about this particular sales function (Prospector) at Dex is the regular (8-5; Mon-Fri) hours in a reasonably attractive, well furnished office environment.

    Cons

    Not only are you under-paid, the Prospector sales role is disrespected within the rest of the organization. You are tasked with cold-calling businesses that have said no to Dex yellow page advertising for multiple years. I could go on and on, but I don't have the time. Bottom line: do not believe the hype they pitch to you during the Prospector interview process ... that you can make up to $65K your first year ... maybe sales reps used to make that 10 years ago, but now reps who have been working the job for over 2 years typically make half of that. This is a low paying, low respect sales job in a dying (bankrupt) organization.

    Advice to ManagementAdvice

    Forget about sales call quotas and office politics and focus on revenue. Treat new business and new business reps like gold. Pay your reps well for any new business because that is the only chance Dex has for a future.

    Doesn't Recommend
  3.  

    Only would recommend this place to someone straight out of college that is having a hard time finding a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telephone Sales Representative  in  Tinley Park, IL
    Current Employee - Telephone Sales Representative in Tinley Park, IL

    Pros

    Great coworkers. It does have the potential to get back to the way it used to be and be a fun place to go to everyday, but right now it doesnt look like that is going to come anytime soon, if at all.

    Cons

    Very aggressive Micromanagement, tough sale of print advertising. Online products are lacking what is needed to compete

    Advice to ManagementAdvice

    Please quit instead of blaming your sales team and laying them off. I believe it is your fault the company is in the position it currently is

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    On a Slippery Downward Slope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    Pros

    They will train you how to sell the products well and have a lot of recognition and prizes for top performers. Top performers can be boosted to that level if a favorite of management rather than if they have sales talent.

    Cons

    The style of management is micromanagement at it’s fullest and extremely stressful. Many of the managers get to that spot from performance as a sales rep and have no proven business experience and are seriously lacking any management skills. In a nutshell the managers have no trust in their employees and it's big brother watching and monitoring, who criticizes your sales calls continually. Training never stops and is over kill. The frequency of changing the products does not help brand recognition and is confusing to employees and customers.

    Advice to ManagementAdvice

    Cultivate your talent and treat them with respect. Build upon that by showing your reps you trust them and ask them how you may help them succeed in this down economy. Listen to you reps and take positive action by setting realistic goals based upon the company's sales performance for the year.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    RHD A company that needs more than just a shot in the arm to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Advertising Consultant  in  Charlotte, NC
    Former Employee - Advertising Consultant in Charlotte, NC

    Pros

    Great Benefits, lots of travel if thats your thing

    Cons

    Fraternal company, you cant climb a ladder here unless you can kiss butt really well

    Advice to ManagementAdvice

    Understand you markets better, study the moves of your competitors more closely and find a way to keep your talent

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Honest Review of RHD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Team Leader  in  Morrisville, NC
    Former Employee - Team Leader in Morrisville, NC

    Pros

    The people who I worked with. I can honestly say RH Donnelley "ran off" more good people than comparable companies can even attract.

    Cons

    The downside to working with RHD is the people. While they attract some good people, they normally leave, the poor performers, the ones who places backstabbing, face time, old fashion ass kissing and career climbing over technical competencies, morals, values, honesty and doing the right thing. The managers are out of touch with business practices, developments, organizational skills, competencies, and technologies while promoting a culture of elitism, privilege, low expectations and poor compensation.

    Advice to ManagementAdvice

    Listen to people doing the job, invest in the people in the company, be honest and objective with the current state of the company. Some Senior leaders need to be replaced and new blood brought in from outside with more competencies and technical, managerial and leadership abilities.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Not a bad job just dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits start day 1. great benefits. Good vacation

    Cons

    Requires more than 65 hours per week to be successful.

    Advice to ManagementAdvice

    Take about 2 weeks off then restart everything from the ground up. there are a lot of processes that get in the way of sales and you should be careful to make sure that the salespeople are free to do what they do best.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    A lot of BS for the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales
    Former Employee - Inside Sales

    Pros

    Good benefits, good work-life balance

    Cons

    There is current trouble in the Yellow Pages industry, management is running around changing what they want from the sales rep on a weekly basis. Your doing great one day, then the worst employee in the world the next.

    Advice to ManagementAdvice

    Dont buy more companies

    No opinion of CEO
  10.  

    Great company a joy to work for and great products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great training, opportunity to succeed, great training wage and good incentives for production, continuous training and updates super sales tools,good environment, top pay from first day!

    Cons

    Contentious relationship with upper management, uncertainty about long-term viability and a duplicitous attitude.

    Advice to ManagementAdvice

    Use your creativity to design out of the box sales methods.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Great place to get the recognition you need for your next career jump

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    Pros

    You can make good money..sometimes great... definitely above the norm for this type/level of job, Great Sales training program, they are known for hiring good people/good reps come out of there. Wonderful Benefits, Social and rewarding company

    Cons

    Management is typically "yes" boys, or people that weren't the best sales reps so they moved/were moved into management. Out of all advertising sales this is the least exciting (but the best paying)...you get beat up quite a bit from your customers. A lot of unethical reps out there, dont always believe that the reps/company are doing whats in the best interest of the advertisers.

    Advice to ManagementAdvice

    GET BETTER MANAGERS!!! People that can truly motivate/lead and lend some experience/advice to the reps vs. people who are not qualified and are so desperate to be KNOWN as a "manager" or a "leader" that they are too busy preaching to themselves and marching up their own bottoms to notice nobody is following! Less conversation, more action.

    Approves of CEO

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