RAC (UK) Reviews

Updated February 11, 2015
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Debbie Hewitt
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6 Employee Reviews

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  1. Great loved it pay was awesom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Atlantic City, NJ
    Current Employee - Sales Manager in Atlantic City, NJ

    I have been working at RAC (UK) full-time (More than a year)

    Pros

    work, money, great employees, benefits, health

    Cons

    life, no life after work, long hours


  2. Great company if you are self motivated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Maidstone, England (UK)
    Former Employee - Sales Manager in Maidstone, England (UK)

    I worked at RAC (UK) full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great that you can manage your own time, with regards to working hours, and the benefits and pay are great of you are an outgoing self starter that likes to interact with people

    Cons

    If you're not the type of person that can be self motivated this is not the right role for you, as it requires a lot of self motivation


  3. Field Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Birmingham, England (UK)
    Former Employee - Sales Agent in Birmingham, England (UK)

    I worked at RAC (UK)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    With the backing of one of the most respected car breakdown services in the UK you represent the company as a self-employed agent.
    The RAC provide basic training at their Head Office, all uniform and materials and paid-for sites from which to operate - usually supermarkets, motorway service areas, town centres etc. There is a degree of freedom in hours of work, given that they have an expectation of results.
    They also give ongoing training and coaching and a payment system based on commission only which is competitive.
    You become part of a dedicated team and there is a lot of buddy support. The work gives you freedom and self-management opportunities not often experienced today.

    Cons

    Working conditions can be unpleasant in the winter months if you find yourself outdoors.
    Sales are becoming harder to get as banks, insurance companies, new car deals etc., all try to offer competitive products.
    Being self-employed you need to allow for unpaid sick leave, pension and holidays and ensure that you are in compliance with income tax payments. You also have to provide your own transport for which you get no travel expenses.

    Advice to Management

    Management can sometimes be heavy handed and unprofessional.
    Senior management are remote from sales agents and there is an atmosphere that agents are expendable and under-valued.
    Management need to concentrate more on support and less on monitoring and discipline.


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  5. Terrible working environment. Refuse to listen to their customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England (UK)
    Former Employee - Anonymous Employee in Bristol, England (UK)

    I worked at RAC (UK) full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice building, some really great people.

    Cons

    Being owned by a private investment firm means they want to turn around the business and sell it on at a profit. The company doesn't listen to it's customers. It might have water-tight terms and conditions and these never work in the customers' favour. Most propositions aren't common sense or clear to the customer. Plus their battery promise is a joke. Management expect a lot, long hours, no planning, so work is usually to a ridiculously tight deadline. Company is generally misleading.


  6. Not for a IT profession

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Job Holder in Bristol, England (UK)
    Current Employee - IT Job Holder in Bristol, England (UK)

    I have been working at RAC (UK) full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It's an established public and profitable company. There are many positive initiatives. However, the company lacks the strategic planning on the co-working amongst the departments.

    Cons

    Very unstable company. The staff turn over is extremely high, particular in the digital/IT devision.

    Advice to Management

    Gel the departments together as we are working towards the same goal. No finger pointing if things go wrong.


  7. Good training, young people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Centre Operative in Bristol, England (UK)
    Current Employee - Call Centre Operative in Bristol, England (UK)

    I have been working at RAC (UK) full-time (Less than a year)

    Recommends
    Recommends

    Pros

    Excellent building/environment to work for. Great chance to earn lots of bonus for people without a degree. Young crowd and managers. Thorough training

    Cons

    none I can think of yet



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