RBC Insurance

  www.rbcinsurance.com
  www.rbcinsurance.com

RBC Insurance Reviews

Updated September 29, 2014
Updated September 29, 2014
40 Reviews
3.4
40 Reviews
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RBC Insurance President and CEO Neil Skelding
Neil Skelding
18 Ratings

Employee Reviews

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  1.  

    RBC is a strong financial company with a lot of growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBC Insurance (more than 3 years)

    Pros

    Good compensation and benefits, brand recognition.

    Cons

    Moving up in your career can be difficult unless you're good at networking

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    WARNING - Do your full due diligence and homework before joining!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBC Insurance full-time (more than an year)

    Pros

    RBC Insurance is (RBCI) associated with one of the best brands in Canada/North America.

    I can only provide context about Alberta Field Sales.

    Every employee in Field Sales (think of of those adjacent RBCI branches next to a RBC Royal Bank) has practiced and been coached to let you know "Why RBCI". Most of the reasons are linked to the parent RBC Umbrella. Every position is unique with its own Pros and Cons.

    90% of your employee experience will be contingent on which area of RBCI you work in, which province, and who your direct leader is.

    I recommend to anyone thinking of joining RBC Insurance to do your "homework" which should include 1) talking to people that work there, 2) reaching out to previous RBCI employees (use your LinkedIn!), 3) Mystery shop the RBC Insurance area that you are looking at, and 3) Asking lots of great questions. Dig deep and ask about their employee engagement, sales results, and turnover. Ask about the time in role for most of the leaders and their direct reports. Ask some key questions around their metrics - how many advisors met target last year, how many are meeting, how many made variable pay. Who were in the top 15/20/25% last year and are they still around?

    RBCI has a LOT of reporting in place and this information is readily available.

    Overall the salary, benefits, and total compensation are good. Banking and Insurance benefits to employees are really good.

    Cons

    The employee engagement results have been very poor relative and absolute to the rest of the RBCI and even RBC organization. Ask for your individual business unit's engagement scores and compare across and up.

    There is a culture of disrespect for the employees which ultimately impacts the customer experience.

    This is an environment of "crisis management", "reactive fire drills", and "micromanagement" (think LOTS of tracking and reporting of 85% of your activities, being directed what and how to do your job, and participating in low value conference calls and meetings.

    Do not confuse RBCI with RBC or RBC Royal Bank - night and day. Their value propositions are not similar.

    Ask about the employee engagement scores of the last tow Regional Leaders (Regional Vice Presidents). They are currently looking for a another new leader for Alberta.

    A LOT of great leaders and advisors have left RBCI in the last 12-18 months - find out why.

    The on-boarding and training is limited and very "self managed".

    The senior leaders in Toronto are unable to relate to others outside of Ontario.

    Do your homework and make an informed decision before you join.

    Advice to ManagementAdvice

    Look at your key metrics (especially around your employee engagement) and investigate.

    There are systemic and root issues that have been ignored. Y

    You will not attract the talent you want.

    RBCI has the potential to be an amazing organization...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Horrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriting Support
    Former Employee - Underwriting Support

    I worked at RBC Insurance as a contractor (more than an year)

    Pros

    8-4 job, no over time needed

    Cons

    Too much competition
    No respect amongst team members or from management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Definitely more about the dollar then the customer or even employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RBC Licensed Insurance Advisor in Calgary, AB (Canada)
    Former Employee - RBC Licensed Insurance Advisor in Calgary, AB (Canada)

    I worked at RBC Insurance full-time (more than 3 years)

    Pros

    Nice people work there and those people work very hard. You can still see the hope in the new employees.

    Cons

    Your best was never good enough.
    Some managers didn't have the skill sets to be a manager.
    My manager spelled my name wrong for the first 6 months. Felt like an employee number at times and not the employee.

    Doesn't Recommend
    Negative Outlook
  6.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)

    I have been working at RBC Insurance full-time (more than an year)

    Pros

    All the perks of a big company, lots of opportunities if you go looking for them. Many of the people I have met so far are very friendly and eager to share their experiences. The internal job website is very useful to see what else is out there.

    Cons

    None so far, though some coworkers seem pretty cynical and lack ambition, there seems to be a lack of talent. I imagine the hours would be tough for someone with more responsibilities.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    7 years In IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part of IT
    Current Employee - Part of IT

    I have been working at RBC Insurance full-time (more than 8 years)

    Pros

    Good peers, training is provided

    Cons

    Poor management, limited room for growth, managers have favourites, directors don't care to provide fair direction for mangers.
    Pay is average but expectations are extremely high standard for your job. People leave and are not replaced, other staff is expected to pick up the slack.

    Advice to ManagementAdvice

    Consider keeping your employees by being fair. Cost of living has gone up, RBC has had profit earnings but this is not passed on to staff, instead they only provide increases to limited few (ones that are in flight).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Huge Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Life and Living Benefits Advisor in Toronto, ON (Canada)
    Current Employee - Life and Living Benefits Advisor in Toronto, ON (Canada)

    I have been working at RBC Insurance full-time (more than an year)

    Pros

    -Great support
    -Base pay included
    -Industry leading institution

    Cons

    -OTE is lacking due to compensation structure
    -Alot of micromanagement

    Advice to ManagementAdvice

    -Change the comp structure to better reward the performers and get rid of the slackers. They are wasting resources.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The telemarketers should be a separate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketer in Victoria, BC (Canada)
    Former Employee - Telemarketer in Victoria, BC (Canada)

    I worked at RBC Insurance as a contractor (more than 3 years)

    Pros

    Worked under contract, could set own hours, boss agreeable sort.

    Cons

    Expected more than I was really qualified/trained for; immediate supervisor's dislike turned into verbal bullying (telling me I'd fail before I even had a chance to start my day), although when she was in a better mood she would (very rarely, to be fair) touch me in a non-sexual way without my consent. There was also little respect within our "boiler room" in one significant but not (from lher point of view) abusive way: she and another employee would chat to each other through me without respect for the distraction and annoyance it caused me.

    Advice to ManagementAdvice

    If you're going to allow your branches to hire telemarketers, seek out a separate company to do it for them, and provide the leads (some of us aren't able, mostly because we have too much to do in our offtime already, to hunt for "fresh game" as it were) to potential clients and repeat business.

    Doesn't Recommend
    Neutral Outlook
  10.  

    tsa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA in Mississauga, ON (Canada)
    Former Employee - TSA in Mississauga, ON (Canada)

    I worked at RBC Insurance full-time (more than 3 years)

    Pros

    great company, nice management, love to work for them

    Cons

    low salary, no promotion in years

    Advice to ManagementAdvice

    too slow

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good training Experience for entry level advisors

    • Comp & Benefits
    Former Employee - Insurance Advisor in Toronto, ON (Canada)
    Former Employee - Insurance Advisor in Toronto, ON (Canada)

    I worked at RBC Insurance full-time (less than an year)

    Pros

    Good training Experience for entry level advisors

    Cons

    Structure changed, all advisors go to more banking side

    Recommends
    Positive Outlook
    Approves of CEO

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