RBS Citizens Reviews

Updated March 22, 2015
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2.6
134 Reviews
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Recommend to a friend
Approve of CEO
RBS Citizens CEO Ellen Alemany
Ellen Alemany
46 Ratings

Pros
  • Good work schedule, hours are good for a work life balance (in 14 reviews)

  • Good Benefits (even cutting out certain benefits they still have decent benefits) (in 15 reviews)

Cons
  • Work/Life balance that used to be so important, seem to be forgotten by management (in 8 reviews)

  • I worked in a low volume branch, and sales goals were always impossible to reach (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Use to be good will improve for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quantitative Analyst
    Former Employee - Senior Quantitative Analyst

    I worked at RBS Citizens

    Pros

    Great people, good vacations, will improve by 2018-after separation from RBS.

    Cons

    Changes due to IPO. Cut lots of benefits. Gains are all on top management. After a strong downsize at the top of the house (needed), salary and benefit discrepancy increased. Decision making is very centralized at the CEO due to IPO. After 2018- 2 years after the final IPO sale

    Advice to ManagementAdvice

    Take ownership. Communicate more even in these difficult times. Share problems and empower middle manager and works to find solutions. Bring back improvement programs. Ellen Alemany left in 2012. Glass door needs to update its system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Bank teller.

    Former Employee - Teller
    Former Employee - Teller

    I worked at RBS Citizens

    Pros

    Great benefits-medical, vacation, and for a time even some child care.

    Cons

    Supervisors who were not supportive.

    Advice to ManagementAdvice

    You are successful when your team is successful.

  3. Very Fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Project Manager in Cranston, RI
    Former Employee - Contract Project Manager in Cranston, RI

    I worked at RBS Citizens

    Pros

    Cohesive work culture with high emphasis on team building and team playing. A collaborative environment where colleagues want to empower their peers so a more effective team is built. Its an environment that fosters mutual respect and trust with demarcated responsibility and accountability.

    Cons

    Personal and Professional growth could be a challenge for a lot of people, but with professionals who are equipped with multiple skill set, it is a good environment to move and find your right calling.

    Advice to ManagementAdvice

    Should improve their H1B Sponsorship Policies and Contracting within Information Technology vertical.

    Recommends
    Neutral Outlook
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  5. Universal Banker

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens full-time (more than a year)

    Pros

    Good experience by allowing yourself to not only help others with there banking needs, but also to bevy your knowledge in regards to your own personal banking. Allows you to see how banking works from the inside, and what options are out there that will suit you better for the money you are saving. This type of job also helps to develop personal relationships with customers.

    Cons

    This job can only be appeasing if you are interested in banking, and looking for an opportunity to help someone with their baking needs. This company is very sales heavy, and does not pay a lot of money.

    Advice to ManagementAdvice

    Make your employees happy, and they will make you happy.

    Recommends
    Neutral Outlook
  6. You need to adapt well to the high frequency of change management in the organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance and Accounting in Smithfield, RI
    Former Employee - Finance and Accounting in Smithfield, RI

    I worked at RBS Citizens full-time (more than 5 years)

    Pros

    commitment to community and customers.

    Cons

    Benefits cost is high compared to competitors. work-life balance is tough. Compensation is lower compared to competitors.

    Advice to ManagementAdvice

    Better work-life balance. continue to offer ongoing training and seminars for professional growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Okay place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens part-time (more than 3 years)

    Pros

    Was part time, which worked for me

    Cons

    Supervisors didn't connect with employees

    Advice to ManagementAdvice

    Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful

    It's all bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens full-time

    Pros

    There are no pros worth mentioning to anyone thinking of working here. Benefits are comparable to other banks but constantly shrinking.

    Cons

    Impossible sales goals that constantly change. Managers and regional managers with little or no management skills unless you count threats and intimidation. Any type of unethical behavior is acceptable if you make your numbers. Revolving door of untrained and unskilled employees. There is little or no concern for quality of life. Confidential information is freely and openly discussed, absolutely no consequences. There is no leadership, coaching or team work. Bankers are competing with each other with management playing favorites with some and sabotaging others. As a professional in this industry for many years I am at times apalled at how low this bank has sunk. The constant shoving of unneccessary products down peoples throats in order to make goals is chasing good customers away. Cold calling is a must on a regular basis. The amount of uselss paperwork is a time waster. Morale is poor and most employees are constantly reminded how little they are valued. I believe that there are companies out there that truly value their customers and employees but this is not one of them.

    Advice to ManagementAdvice

    Trade places for just one day with an employee in any capacity.

    Doesn't Recommend
    Negative Outlook
  9. Very team based and goal oriented style with individual performance and accountability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at RBS Citizens

    Pros

    Team approach with a lot of coaching and opportunity for success for the self motivated and team oriented.

    Cons

    Dedication and performance of some of the previous employees and partners wasn't as team based or as motivated as the new philosophy and need for success.

    Advice to ManagementAdvice

    Don't allow an individual to have the opportunity to control the outcome of a team approach goal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. RBS Citizens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisory in Bridgeport, CT
    Current Employee - Advisory in Bridgeport, CT

    I have been working at RBS Citizens full-time (more than 5 years)

    Pros

    Excellent PTO structure. Senior management has great goals and outlook for the company.

    Cons

    Poor communication between various departments. Takes a long time to implement change. Not employee satisfaction focused. Pay is less than average compared to work load. Required to learn new skills without being compensated for learning them.

    Advice to ManagementAdvice

    Make your employees happy. Happy employees equals better production and customer satisfaction. Give better yearly increases and incentives. Develop a job position catered to efficient communication between all departments.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Could have been worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Universal in New Haven, CT
    Former Employee - Personal Banker Universal in New Haven, CT

    I worked at RBS Citizens

    Pros

    Larger bonuses than other banks. For the capable and extremely motivated individuals a substantial opportunity to make a decent (not great) living.

    Cons

    Tuition reimbursement was lowered consistently over the last few years. Terrible communication within different sectors of the bank. Loan department and branches are often on two different pages. Premier banking is a joke. Referring business to partners will only benefit your partners. Selfish staff...I came to the realization that only those with a "me" mentality will succeed and advance. Team environment is only available for tellers. Last minute schedule changes as needed by higher management. Very small compensation for the amount of responsibility.

    Advice to ManagementAdvice

    Stop taking so long to emulate other banks. Citizens bank was last in mobile technology, gui is very inferior to a Chase, BOA or Wells Fargo. ATM systems are just plain ridiculous.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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