RBS Citizens

  www.citizensbank.com
  www.citizensbank.com
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RBS Citizens Reviews

Updated September 13, 2014
Updated September 13, 2014
111 Reviews
2.6
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RBS Citizens CEO Ellen Alemany
Ellen Alemany
38 Ratings

Review Highlights

Pros
  • The 9 to 5 shifts allow for a good work/life balance, and teams are very tightly knit for the most part (in 12 reviews)

  • Good benefits, flexible with scheduling, a lot of different career path/opportunities, promotes within a lot (in 14 reviews)


Cons
  • No work life balance for managers (in 4 reviews)

  • I worked in a low volume branch, and sales goals were always impossible to reach (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Closer  in  Warwick, RI
    Former Employee - Mortgage Closer in Warwick, RI

    I worked at RBS Citizens full-time for more than 10 years

    Pros

    Great job working with many internal and external customers. Pay is desirable.

    Cons

    The bonus structure is hard to meet due to the low housing market and file delivery is equal so there is not much of a chance to meet bonuses until the housing market comes back around.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Mortgage Loan Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor  in  Warwick, RI
    Former Employee - Loan Processor in Warwick, RI

    I worked at RBS Citizens full-time for more than 10 years

    Pros

    This is a very stable company, the colleagues are very friendly and helpful. Management works just as hard as you do and they are visible to you. They take your suggestions to heart, researches them out and if found to be worthy of implementation will do it. The benefits are good locations are good with on site food prep cafeterias. They look to promote within, encourages you to exceed and provide training when they feel it is needed. A great place to work.

    Cons

    Parking can be a challenge at some locations, you should time your arrival accordingly, schedule out of office appointments late in the day to make it easier to get a spot.

    Advice to ManagementAdvice

    The work spaces could be a little bigger to accommodate the staff, with partial dividers.

    Recommends
    Approves of CEO
  3.  

    The RBS experience is intellectually stimulating, great working environment whether entry level experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I  in  Bridgeport, CT
    Former Employee - Customer Service Specialist I in Bridgeport, CT

    I worked at RBS Citizens full-time for more than a year

    Pros

    Location is first, the bank provides great benefits and the office morale is always high.

    Cons

    If you do not have a tough skin for customer service this may not be the place for you.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens full-time for more than a year

    Pros

    Friendly Staff, Fairly good working hours

    Cons

    Old school style manager used fear as a way to try to motivate

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens as an intern

    Pros

    Comfortable working environment and easy life

    Cons

    Too large, many things are slow

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens

    Pros

    The best for work and life balance

    Cons

    unrealistic goals to achieve and manage

  8.  

    RBS Citizens is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens

    Pros

    There are a lot of great career opportunities at RBS Citizens

    Cons

    There are no cons that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A great Place and good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead OPS Supervisor  in  Phila, PA
    Former Employee - Lead OPS Supervisor in Phila, PA

    I worked at RBS Citizens full-time for more than 10 years

    Pros

    team work, awards and recognition for excellent work performance.

    Cons

    There are no cons that I can think of.

    Advice to ManagementAdvice

    I have no advice because this company cares about their customers and their colleagues.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I started at Citizens in the Branches and now I am in a Back Office Role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at RBS Citizens full-time for more than a year

    Pros

    Back Office roles allow allot more flexiblity and you learn more on the job skills.

    Cons

    Branch position can be extremely stressfull.

    Advice to ManagementAdvice

    Get your foot in the door and work your way to a back office role.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBS Citizens

    Pros

    Good team work and work environment

    Cons

    Hard to advance to higher positions

    Recommends
    Neutral Outlook
    Approves of CEO

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