RBS Citizens

  www.citizensbank.com
  www.citizensbank.com

RBS Citizens Reviews

Updated December 18, 2014
Updated December 18, 2014
128 Reviews
2.7
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RBS Citizens CEO Ellen Alemany
Ellen Alemany
45 Ratings

Review Highlights

Pros
  • Good work schedule, hours are good for a work life balance (in 14 reviews)

  • Good Benefits (even cutting out certain benefits they still have decent benefits) (in 15 reviews)


Cons
  • Work/Life balance that used to be so important, seem to be forgotten by management (in 8 reviews)

  • I worked in a low volume branch, and sales goals were always impossible to reach (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sr Quantitative Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Quantitative Analyst in Richmond, VA
    Current Employee - Senior Quantitative Analyst in Richmond, VA

    I have been working at RBS Citizens full-time (less than an year)

    Pros

    good work culture, flexible hours

    Cons

    no bonus, less visibility, too much bureaucracy

    Advice to ManagementAdvice

    give more visibility and reduce bureaucreacy

  2.  

    Toxic environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY

    I worked at RBS Citizens full-time (more than 8 years)

    Pros

    Healthcare and steady work with aggressive sales

    Cons

    Cut throat, no work/life balance, use and abruise you, then cut you employment!!!

    Advice to ManagementAdvice

    Know what your team's are doing and reward those who excel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great benefits, horrible company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst III in Bridgeport, CT
    Former Employee - Business Systems Analyst III in Bridgeport, CT

    I worked at RBS Citizens full-time (more than 8 years)

    Pros

    The benefits are better than many other companies, also they take tenure very seriously.

    Cons

    If you have kids, they dont care about your personal life or unexpected life events. Management expects for you to be there no matter what even if you are sick.

    Advice to ManagementAdvice

    Put yourself in other people's shoes before you judge others. People out there have families and have jobs to support their families. Take into consideration the productivity of the employee instead of judging why they are absent or going thru something unexpectedly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    It has been a learning exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Banker I in Washington, PA
    Current Employee - Banker I in Washington, PA

    I have been working at RBS Citizens full-time (more than an year)

    Pros

    pto days and holidays off benefits are fairly good, there is a lot of training, that you go to, and the
    trainers are knowledgeable

    Cons

    checking account goals for new to bank customers are very high and you do not get bonuses if
    do not meet the high number they give you

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Layoffs happen frequently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens full-time (more than 3 years)

    Pros

    Good work-life balance when employed. Good colleagues.

    Cons

    I was laid off from the company 3 times while they continued to hire for similar roles in other areas of company. They don't try to internally place impacted colleagues. Each department is its own entity.

    Advice to ManagementAdvice

    Needs to be more cohesive and you should retain talent instead of displace them...give them severance packages and have them look for their own jobs to come back.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Mortgage Loan Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor in Warwick, RI
    Former Employee - Loan Processor in Warwick, RI

    I worked at RBS Citizens full-time (more than 10 years)

    Pros

    This is a very stable company, the colleagues are very friendly and helpful. Management works just as hard as you do and they are visible to you. They take your suggestions to heart, researches them out and if found to be worthy of implementation will do it. The benefits are good locations are good with on site food prep cafeterias. They look to promote within, encourages you to exceed and provide training when they feel it is needed. A great place to work.

    Cons

    Parking can be a challenge at some locations, you should time your arrival accordingly, schedule out of office appointments late in the day to make it easier to get a spot.

    Advice to ManagementAdvice

    The work spaces could be a little bigger to accommodate the staff, with partial dividers.

    Recommends
    Approves of CEO
  8.  

    Too many changes too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Woonsocket, RI
    Current Employee - Teller in Woonsocket, RI

    I have been working at RBS Citizens full-time (more than an year)

    Pros

    Customers are great, makes day go by faster

    Cons

    MGT needs help, company doesn't encourage promoting from within. HR and MGT are not on the same page, very strict dress code.

    Advice to ManagementAdvice

    When you know an employee wants to advance, go out of your way to help them immediately if they deserve it, not watch them get turned down time and time again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    There is opportunity here, through chaos and dysfunctionality as we move towards an IPO.

    Current Employee - Vice President Human Resources
    Current Employee - Vice President Human Resources

    I have been working at RBS Citizens full-time (more than 5 years)

    Pros

    The chaos and pace of change, coupled with the lack of investment in leadership and management skills, provides an unparalleled learning opportunity.

    Cons

    It is dysfunctional and chaotic.

    Advice to ManagementAdvice

    Leadership requires authenticity. Your actions tell us so much more than your words.

  10. 1 person found this helpful  

    It used to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at RBS Citizens full-time (more than 10 years)

    Pros

    Ability to work remotely, either home or other office location.

    Cons

    Work/Life balance that used to be so important, seem to be forgotten by management.

    Advice to ManagementAdvice

    Employees should be valued, as much as the customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Potential to be a Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker in Philipsburg, PA
    Former Employee - Banker in Philipsburg, PA

    I worked at RBS Citizens full-time (more than 3 years)

    Pros

    Flexible work hours, good people, good work/life balance

    Cons

    Lack opportunities for growth and training. Do not invest in people. Managers lack leadership skills.

    Advice to ManagementAdvice

    Senior Management not engaged with everyday workers. Lack accountability of workforce, does not reward "A" players.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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