RBS Citizens

www.citizensbank.com
Profile Unclaimed

Employee Reviews

Sort: Popular Rating Date
  1.  

    Mortgage Loan Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor in Warwick, RI
    Former Employee - Loan Processor in Warwick, RI

    I worked at RBS Citizens full-time (more than 10 years)

    Pros

    This is a very stable company, the colleagues are very friendly and helpful. Management works just as hard as you do and they are visible to you. They take your suggestions to heart, researches them out and if found to be worthy of implementation will do it. The benefits are good locations are good with on site food prep cafeterias. They look to promote within, encourages you to exceed and provide training when they feel it is needed. A great place to work.

    Cons

    Parking can be a challenge at some locations, you should time your arrival accordingly, schedule out of office appointments late in the day to make it easier to get a spot.

    Advice to ManagementAdvice

    The work spaces could be a little bigger to accommodate the staff, with partial dividers.

    Recommends
    Approves of CEO
  2.  

    Toxic environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY

    I worked at RBS Citizens full-time (more than 8 years)

    Pros

    Healthcare and steady work with aggressive sales

    Cons

    Cut throat, no work/life balance, use and abruise you, then cut you employment!!!

    Advice to ManagementAdvice

    Know what your team's are doing and reward those who excel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Too many changes too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Woonsocket, RI
    Current Employee - Teller in Woonsocket, RI

    I have been working at RBS Citizens full-time (more than a year)

    Pros

    Customers are great, makes day go by faster

    Cons

    MGT needs help, company doesn't encourage promoting from within. HR and MGT are not on the same page, very strict dress code.

    Advice to ManagementAdvice

    When you know an employee wants to advance, go out of your way to help them immediately if they deserve it, not watch them get turned down time and time again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    It used to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at RBS Citizens full-time (more than 10 years)

    Pros

    Ability to work remotely, either home or other office location.

    Cons

    Work/Life balance that used to be so important, seem to be forgotten by management.

    Advice to ManagementAdvice

    Employees should be valued, as much as the customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Layoffs happen frequently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens full-time (more than 3 years)

    Pros

    Good work-life balance when employed. Good colleagues.

    Cons

    I was laid off from the company 3 times while they continued to hire for similar roles in other areas of company. They don't try to internally place impacted colleagues. Each department is its own entity.

    Advice to ManagementAdvice

    Needs to be more cohesive and you should retain talent instead of displace them...give them severance packages and have them look for their own jobs to come back.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Overall Positive Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager
    Former Contractor - Project Manager

    I worked at RBS Citizens as a contractor

    Pros

    Had a good group of managers. Great deal of autonomy in a multi-site environment which i enjoyed. Was a consultant, but never treated as an outsider by those I interacted with on a daily basis. Never considered my position permanent and I left when other opportunities presented themselves.

    Cons

    Tough time to be on-boarded because the company was in a state of flux after the economic meltdown. Some teams eyed each other with varying degrees of trust. As a consultant, I was asked to participate in monthly management status calls where it was routinely mentioned the company was trying to move away from the use of consultants; found that a bit odd.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Fair - Not Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker Universal in Providence, RI
    Current Employee - Senior Personal Banker Universal in Providence, RI

    I have been working at RBS Citizens full-time (more than a year)

    Pros

    Good benefits, flexible with scheduling, a lot of different career path/opportunities, promotes within a lot.

    Cons

    Compensation below industry average

    Retail hours (in-store branches) are 7 days/week. You'll be working during the week anywhere from 9am-730pm, 930-530 Sat, 1030-330 Sun.

    Tough life-work balance due to the days and hours branches are open.

    Very stringent on sales goals - Sometimes goals can be a little inflated/unrealistic - Always pushed on you

    Bonus structure needs a lot of work. The difference between bonus performance scales is significant (ex. you hit 225-249% you get about 5K. At the final caped scale of 250% you get about 16K)

    Advice to ManagementAdvice

    Improve compensation and bonus structure to be on par with industry.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    There is opportunity here, through chaos and dysfunctionality as we move towards an IPO.

    Current Employee - Vice President Human Resources
    Current Employee - Vice President Human Resources

    I have been working at RBS Citizens full-time (more than 5 years)

    Pros

    The chaos and pace of change, coupled with the lack of investment in leadership and management skills, provides an unparalleled learning opportunity.

    Cons

    It is dysfunctional and chaotic.

    Advice to ManagementAdvice

    Leadership requires authenticity. Your actions tell us so much more than your words.

  10.  

    Decent place to work

    Former Employee - Vice President in Cranston, RI
    Former Employee - Vice President in Cranston, RI

    I worked at RBS Citizens full-time (more than a year)

    Pros

    If you are with the "in" crowd, you will have a great career there

    Cons

    If you are not with the "in" crowd, you will not get very far

  11.  

    In Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens full-time (more than 5 years)

    Pros

    Benefits. Remote working options. Credo.

    Cons

    Managers change every year. Inner circle relationships required.

    Recommends
    Neutral Outlook
    No opinion of CEO

RBS Citizens Photos

RBS

+ Add Photo

Work at RBS Citizens? Share Your Experiences

RBS Citizens

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.