RBS Citizens

www.citizensbank.com

RBS Citizens Reviews

Updated January 22, 2015
Updated January 22, 2015
133 Reviews
2.6
133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RBS Citizens CEO Ellen Alemany
Ellen Alemany
45 Ratings

Review Highlights

Pros
  • Good work schedule, hours are good for a work life balance (in 14 reviews)

  • Good Benefits (even cutting out certain benefits they still have decent benefits) (in 15 reviews)


Cons
  • Work/Life balance that used to be so important, seem to be forgotten by management (in 8 reviews)

  • I worked in a low volume branch, and sales goals were always impossible to reach (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Too many changes too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Woonsocket, RI
    Current Employee - Teller in Woonsocket, RI

    I have been working at RBS Citizens full-time (more than a year)

    Pros

    Customers are great, makes day go by faster

    Cons

    MGT needs help, company doesn't encourage promoting from within. HR and MGT are not on the same page, very strict dress code.

    Advice to ManagementAdvice

    When you know an employee wants to advance, go out of your way to help them immediately if they deserve it, not watch them get turned down time and time again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It used to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at RBS Citizens full-time (more than 10 years)

    Pros

    Ability to work remotely, either home or other office location.

    Cons

    Work/Life balance that used to be so important, seem to be forgotten by management.

    Advice to ManagementAdvice

    Employees should be valued, as much as the customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Layoffs happen frequently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens full-time (more than 3 years)

    Pros

    Good work-life balance when employed. Good colleagues.

    Cons

    I was laid off from the company 3 times while they continued to hire for similar roles in other areas of company. They don't try to internally place impacted colleagues. Each department is its own entity.

    Advice to ManagementAdvice

    Needs to be more cohesive and you should retain talent instead of displace them...give them severance packages and have them look for their own jobs to come back.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Overall Positive Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at RBS Citizens as a contractor

    Pros

    Had a good group of managers. Great deal of autonomy in a multi-site environment which i enjoyed. Was a consultant, but never treated as an outsider by those I interacted with on a daily basis. Never considered my position permanent and I left when other opportunities presented themselves.

    Cons

    Tough time to be on-boarded because the company was in a state of flux after the economic meltdown. Some teams eyed each other with varying degrees of trust. As a consultant, I was asked to participate in monthly management status calls where it was routinely mentioned the company was trying to move away from the use of consultants; found that a bit odd.

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    Fair - Not Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker Universal in Providence, RI
    Current Employee - Senior Personal Banker Universal in Providence, RI

    I have been working at RBS Citizens full-time (more than a year)

    Pros

    Good benefits, flexible with scheduling, a lot of different career path/opportunities, promotes within a lot.

    Cons

    Compensation below industry average

    Retail hours (in-store branches) are 7 days/week. You'll be working during the week anywhere from 9am-730pm, 930-530 Sat, 1030-330 Sun.

    Tough life-work balance due to the days and hours branches are open.

    Very stringent on sales goals - Sometimes goals can be a little inflated/unrealistic - Always pushed on you

    Bonus structure needs a lot of work. The difference between bonus performance scales is significant (ex. you hit 225-249% you get about 5K. At the final caped scale of 250% you get about 16K)

    Advice to ManagementAdvice

    Improve compensation and bonus structure to be on par with industry.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    There is opportunity here, through chaos and dysfunctionality as we move towards an IPO.

    Current Employee - Vice President Human Resources
    Current Employee - Vice President Human Resources

    I have been working at RBS Citizens full-time (more than 5 years)

    Pros

    The chaos and pace of change, coupled with the lack of investment in leadership and management skills, provides an unparalleled learning opportunity.

    Cons

    It is dysfunctional and chaotic.

    Advice to ManagementAdvice

    Leadership requires authenticity. Your actions tell us so much more than your words.

  8.  

    Decent place to work

    Former Employee - Vice President in Cranston, RI
    Former Employee - Vice President in Cranston, RI

    I worked at RBS Citizens full-time (more than a year)

    Pros

    If you are with the "in" crowd, you will have a great career there

    Cons

    If you are not with the "in" crowd, you will not get very far

  9.  

    In Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBS Citizens full-time (more than 5 years)

    Pros

    Benefits. Remote working options. Credo.

    Cons

    Managers change every year. Inner circle relationships required.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Potential to be a Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker in Philipsburg, PA
    Former Employee - Banker in Philipsburg, PA

    I worked at RBS Citizens full-time (more than 3 years)

    Pros

    Flexible work hours, good people, good work/life balance

    Cons

    Lack opportunities for growth and training. Do not invest in people. Managers lack leadership skills.

    Advice to ManagementAdvice

    Senior Management not engaged with everyday workers. Lack accountability of workforce, does not reward "A" players.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Enjoyed the company, but the upper management made this job unbearable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Pittsburgh, PA
    Former Employee - Assistant Branch Manager in Pittsburgh, PA

    I worked at RBS Citizens full-time (more than a year)

    Pros

    Paid time off was plentiful. Flexibility of schedule. Enjoyed the friends I made. Pay was reasonable.

    Cons

    Hours are long. Salary employee so I worked way over 40 hours per week. Upper management was really hard to work for. The only thing they focused on was selling checking accounts. If you didn't sell a checking account to basically everyone walking in, you would get a phone call from upper management and tell you that you weren't doing good enough. Also had to sell a credit card to every person that came through the teller line. Any time that you didn't sell a product to a customer you got in trouble. If you didn't have good sales they would try to call you in on a day off to make up for it. Everything was really shady. Upper management would go out and drink and party and if you didn't join the party you got a target put on your back and everything you did you were scrutinized for.

    Advice to ManagementAdvice

    Stop asking your employees to break federal regulations and be shady just to get sales. Maybe your employees would be happier. But by asking me to break regulations I find that my integrity was compromised.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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