REI Reviews

Updated September 2, 2015
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3.9
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REI President and CEO Jerry Stritzke
Jerry Stritzke
183 Ratings

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • It is a good part-time (emphasis on (in 49 reviews)

Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Pros and Cons

686 Employee Reviews

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  1. Helpful (1)

    REI Outdoor Programs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager
    Former Employee - Market Manager
    Recommends
    Positive Outlook

    Pros

    Co-op claims lofty values - and works hard to live up to them. No company succeeds here all the time, but the effort to stay true is legitimate and sincere. President and CEO Jerry Stritzke is an inspiring leader, with razor sharp management skills and a love of storytelling. After coming aboard in late 2013, needed changes, which had gone unchecked for years, were identified and successfully acted upon with skill, tact and precision - and in an impressively short time span. More importantly, he re-focused the REI brand vision and provided a clear path to follow that is easy to understand, and enhances the cultural values which are so vital to the company's identity and its loyal employee base. These actions have instilled great confidence in everyone from VPs to hourly retail employees, and the co-op has never felt - or performed - better. Dream job. Seriously. The work is surprisingly complex and challenging, and when done well, the result is something that actually makes you feel as though you are contributing to a better planet. Teaching a 40 y/o adult to ride a bike for the first time is something you never forget. Enabling a team to inspire and prepare thousands of people to explore the outdoors in ways they never previously thought possible (or at least lacked the skills for) - is absolutely priceless. Your team, colleagues and bosses are exceptionally talented and passionate people who deeply care about the work being done. Managers, and even hourly staff, can enjoy a fair amount of autonomy - as long as results are produced.

    Cons

    Key strategies are sometimes at odds with financial expectations; occasionally, meeting one goal can directly result in compromising another. Divisional goals and metrics change significantly each year. If you're not good at shooting multiple targets while riding backwards on a runaway horse, move along. New ventures are often announced with deadlines that are difficult (and occasionally impossible) to meet. To succeed, one needs a highly creative approach, honed organizational skills, and the ability to energize a fatigued team. Organizational re-structure is an annual occurrence. While corporations must anticipate and adapt to the constant change in business environment, this division has a significantly higher rate of change than any other. If you aren't comfortable with a LOT of change, look elsewhere. While REI is famous for its work/life balance, salaried managers often work 50-60 hours per week (sometimes 60-70), and are on-call on days off. Expect long days, longer weeks, and an end to the "busy season" because there is no "slow season." As a manager, expect to work in a virtual environment with superiors and colleagues, as well as the majority of your staff, whom are part time and work remotely.

    Advice to Management

    Focus on quality over quantity. Launching a new program initiative always takes more time, money and effort than expected. Increase the lead time on new ventures. "Crunch time" can be invigorating, but too much of it just wears people down. Get the management team together more often. Despite the cost, this is when the best ideas are generated, and the most meaningful and productive conversations happen. Put greater effort into recognizing strong performance and hard work. Realize that everyone on the team is seriously busting their tail, and the compensation often falls short for the effort required. A sincere and kind word of thanks goes a long way, and doesn't cost a dime.


  2. great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker, Customer Service Desk in Roseville, MN
    Former Employee - Stocker, Customer Service Desk in Roseville, MN
    Recommends
    Positive Outlook

    Pros

    awesome atmosphere, helpful co workers, department-cross training. working with like minded outdoor enthusiasts.

    Cons

    its retail, so doesn't bring out the best in people.

    Advice to Management

    keep on seasonal staff as often as you can.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Pro Deal!!!!!! Pro Deal Culture Store asthetic

    Cons

    pay for hourly Its retail, so the schedule sucks. membership quota pressure( honestly the easiest metric to meet. Sells itself)

    Advice to Management

    Work on better pay for hourly employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    My Administrative Assistant/Office Support Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Specialist in East Hanover, NJ
    Former Employee - Administrative Specialist in East Hanover, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time (More than a year)

    Pros

    Healthcare benefits, even for part-time staff, are available (even if benefits are partial for newer employees). Excellent camaraderie among entire staff, including full-time/management roles and part-time staffers. As in most retail situations, everyone was on-board for even the most difficult situations, whether on the sales floor or in the store's office.

    Cons

    At times, I felt that one of my managers was difficult to deal with, and this did cause anxiety among employees. "Walking on eggshells" is perhaps the best analogy; it became exhausting trying to detect if this manager would be in an "up" or "down" mood. (Even so, this manager was certainly no villain, and perhaps any difficult dealings were related to personal issues).

    Advice to Management

    Very little - my store manager was superior, and I am sure she will lead an impressive career at R.E.I. I also received tremendous support from fellow managers, and each has left a significant positive impression that I will undoubtedly carry throughout my career.


  6. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Conshohocken, PA
    Current Employee - Sales Specialist in Conshohocken, PA
    Recommends
    Negative Outlook

    I have been working at REI part-time (More than a year)

    Pros

    Discounts, Trips great staff members

    Cons

    Pay is low, should get paid more


  7. One of the best retail companies to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at REI full-time

    Pros

    Rei has a culture of friendly, helpful, and just all around good people working for them. Their benefits are second to none!

    Cons

    Its a retail job so the pay isnt that good, but I will say this....its better than most. Also management is mostly reserved for a specific demographic.


  8. One of the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at REI part-time

    Pros

    - The environment is amazing and the people who work there are genuinely happy to be there - Management is extremely helpful and will listen to any issues

    Cons

    - The pay is incredibly low - Hours are dependent on the store's performance - Getting memberships can be frustrating in an over saturated market


  9. Sr Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at REI full-time

    Pros

    Honest top level leaders (CEO and President) Benefits

    Cons

    Opportunities are slow to appear due to lack of business


  10. Sales Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Plano, TX
    Former Employee - Sales Specialist in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (Less than a year)

    Pros

    The culture is great there. The people are warm and helpful. I enjoyed every minute of my time there.

    Cons

    It's no different than any other retail job, but hanging up clothes from the fitting rooms is no picnic :)

    Advice to Management

    Keep up the good work.


  11. Helpful (3)

    Job review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Project Manager in Seattle, WA
    Current Employee - Marketing Project Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI (More than 3 years)

    Pros

    Profit sharing, discounts, company culture, friendly co-workers, one paid day off per quarter to enjoy the outdoors. It's a special place to work.

    Cons

    Work environment is severely overcrowded. No privacy at work and a chronic shortage of conference rooms. An indecisive management team means all creative decisions are constantly questioned. Management by committee means decision making is slower than it needs to be. The pay is lower than most companies in the area.



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