REI Reviews

Updated October 17, 2014
Updated October 17, 2014
506 Reviews
3.6
506 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
94 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 58 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 47 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Uplifting place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Specialist in Jacksonville, FL
    Former Employee - Sales Specialist in Jacksonville, FL

    I worked at REI part-time (more than an year)

    Pros

    Going to work was enjoyable. I appreciated the fact that my coworkers were all interesting people from walks of all life an all ages.

    Cons

    Weekend commitments and retail holiday hours.

    Advice to ManagementAdvice

    None. I appreciated my upper management.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    A great part-time job with awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist, Sales Specialist in Tysons Corner, VA
    Current Employee - Customer Service Specialist, Sales Specialist in Tysons Corner, VA

    I have been working at REI part-time (more than an year)

    Pros

    A fun place to meet interesting people and learn a lot about gear and the outdoors.

    Cons

    Not a career job. Slow days can be really dreadful.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company with huge potential under new leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    A great company with an amazing legacy and an extraordinary potential if new leadership embraces the potential to leverage customer data, customer experience and omni-channel loyalty based from the co-op membership model.

    Cons

    In the past the company has been very risk averse and slow to evolve. In many ways this has served them well, especially in the 2008 economic downturn. However when it comes to the digital landscape and the rapidly changing shopping landscape they have exposed themselves greatly to both those doing multi/omni-channel shopping better at one end of the spectrum and Amazon doing commodity shopping at the other.

    Advice to ManagementAdvice

    The new CEO seems to have vision in this territory and they've announced that they will be hiring a CMO, a position that's never existed at REI. Both of these are hopeful and encouraging signs.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Love working with great people at REI!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Asheville, NC
    Current Employee - Customer Service Specialist in Asheville, NC

    I have been working at REI part-time (more than an year)

    Pros

    I love working with people that share my interest for the outdoors and interacting with customers who are excited to be headed to the trail or to the river. Pro deals and employee discounts are a big plus here. I love the culture and history of the Co-Op.

    Cons

    Pay is not the best and only provide part-time hours, but work environment and additional perks, such as employee discounts/pro deals, are a big plus. My advice would be to hire fewer people and make them full time so that they can be fully committed to the company. Several people that I work with only work one or two short shifts a week and, as a result, do not keep up with things going on within the store and company. Most people need to have other jobs to make ends meet and as a result are not available to help cover shifts when needed.

    Advice to ManagementAdvice

    Hire fewer people and make them full time so that they can be fully committed to the company. Several people that I work with only work one or two short shifts a week and, as a result, do not keep up with things going on within the store and company. Most people need to have other jobs to make ends meet and as a result are not available to help cover shifts when needed.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ups and downs but currently headed in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Kent, WA
    Current Employee - Senior Software Engineer in Kent, WA

    I have been working at REI full-time (more than 5 years)

    Pros

    * great work life balance
    * sweet discount (personally, I don't actually save money, I just buy way nicer stuff)
    * newer management is much better. Historically we've had pretty old school management in IT and it's still an issue on the infrastructure side of the house but the development side has gotten much much better.
    * rei.com side of things is pretty modern and big on Agile/Devops/continuous delivery.
    *standard Java shop (spring, hibernate/jpa, resteasy, maven)

    Cons

    * still have to fight some old school management, particularly in infrastructure.
    * still recovering from a really bad VP of IT that's no longer there, still many top down processes from that which are too slowly going away.

    Advice to ManagementAdvice

    Trust your engineers, you have a very smart team that can get a lot done if given the freedom.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Top Notch Management and Staff

    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at REI part-time (less than an year)

    Pros

    Great discounts, most staff really enjoy being part of the team. Management goes out of their way to make you feel welcome and comfortable.

    Cons

    Requires commitment to work at least one weekend day. Like any retail position you are going to have some very hard to satisfy customers.

    Recommends
    No opinion of CEO
  8.  

    Great company, low hourly rate.

    Current Employee - Customer Service Specialist in Chicago, IL
    Current Employee - Customer Service Specialist in Chicago, IL

    I have been working at REI part-time (less than an year)

    Pros

    Great staff and management. Great benefits for employees.

    Cons

    Low pay rate. Customers definitely take advantage of the return policies. The selling of memberships feels slightly gimmicky.

    Advice to ManagementAdvice

    Look for ways to pay higher wages to staff.

    Recommends
  9.  

    Fantastic Co-Workers and Local Management; Gap between Corporate and Local Stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Madison, WI
    Former Employee - Sales Specialist in Madison, WI

    I worked at REI part-time (more than an year)

    Pros

    Wonderful, capable co-workers and managers at my store. I was always learning, and felt very supported. Training was pretty minimal, but everyone was always happy to lend a hand when needed. Great employee perks and easy to get time off!

    Cons

    Retail environment was less than ideal, and we were often understaffed. Compensation is pretty minimal. Growing corporate culture being implemented from HQ with little regard for the actual workings of local stores. Very pushy about membership sales, which I think goes against the kind of company culture customers expect from REI.

    Advice to ManagementAdvice

    Spend more time in local stores, get to know what works and what doesn't work. Trying to create cookie-cutter replications of the "ideal" REI isn't working so great, due to cultural differences and types of activities popular in different areas of the country. Work less on controlling employees, and more on fostering creative innovation. You've got one of the most educated and capable workforces around, tap into it instead of limiting it to your universal model.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Was good when the getting was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO

    I worked at REI part-time (more than 3 years)

    Pros

    Very relaxed schedule.

    ProDeals....If you're a gear junkie this is the place to work.

    Fun people to work with. I have made lifetime friends working at REI.

    Cons

    I am quite eccentric so it was hit or miss with management. They either praised me or condemned me.

    Difficult to move around to different positions if you are not a model REI employee even if you're very knowledgeable, diligent, hardworking. You basically have to look the part..

    Lack of personal development tracks.

    Pay compensation. Better have a day job.

    Benefits reduced as of recently

    Advice to ManagementAdvice

    When someone is passionate about a particular sport/ culture etc. It may be an intelligent move to help someone move towards that position instead of filling it with new employees. And if you preach diversity maybe walk it too (Denver).

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great to average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI full-time (more than 8 years)

    Pros

    Good products. Decent benefits.

    Cons

    Does not pay well for retail positions. HQ jobs used to be fun and energizing - but have changed focus just to be another retailer. HR VP said employment is now plug an play - we will keep you as long as we need you and then we will let you go.

    Advice to ManagementAdvice

    Values used to mean something at REI.....now they are just a piece of paper tucked away in a file drawer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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