REI

  www.rei.com
  www.rei.com

REI Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
30 Reviews
4.0
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
27 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Specialist in Lynnwood, WA
    Former Employee - Customer Service Specialist in Lynnwood, WA

    I worked at REI

    Pros

    REI was an amazing place to work. I definitely felt at home there. I have a BS though and found a higher paying job or I would have loved to stay. Seriously best retail job you could ever find! Fun interview process and great people.

    My interview was a group interview - don't worry about being a super outdoor enthusiast - just be yourself and appreciate the world we have around us. Warning - STRONG customer service skills are important!!

    Cons

    Customers return everything and sometimes you want to kill them :p

    Recommends
    Approves of CEO
  2.  

    Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    Full medical benefits for part time, great discounts and pro deals and friendly work environment. Also great free food and informative vendor clinics.

    Cons

    Difficult to move up in position.

    Advice to ManagementAdvice

    Work more diligently to develop employees.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Such a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA

    I have been working at REI

    Pros

    The atmosphere is great. Everyone is very supportive of your career goals and will go out of their way to help you along. That and the discount is a wonderful perk!

    Cons

    One of the biggest downsides to working here is that there are a lot of distractions. I don't know how other companies are, but it seems like there is a birthday or an anniversary, or a project conclusion party a few times per week.

    Advice to ManagementAdvice

    Keep up the good work. When the economy was down, we kept growing. I'm proud to work for this organization.

    Recommends
    Approves of CEO
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  5. 5 people found this helpful  

    Great place to work, except for corporate management being out of touch with co-op member owners.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Part Time Sales Representative in Boston, MA
    Former Employee - Part Time Sales Representative in Boston, MA

    I worked at REI

    Pros

    Everyone working there is an outdoor enthusiast and conversation with co workers is usually about their past or upcoming outdoor activities. Offers higher pay, benefits and discounts than similar retailers such as L L Bean. Examples are free life insurance, basic low cost health insurance and dental insurance for part time help, pro deals usally providing 50% off big ticket items such as Bikes, Kyacks, etc. Free annual bike tune up, ski tuning, and use of rental equipment. Promotes from within.. but must be clearly a team player to get a promotion.

    Cons

    Been a REI CO OP member for 40 years before working there and current management while increasing sales and profits is taking the co-op away from it mission without any imput from the member owners who purportly run the show. Going from providing good quality outdoor equipement that members want at good prices to becoming with quick markdowns more like a Marshalls for mostly women causal clothing labels. Mangers are team players and do not tell headquarters anything negative, like we are not carrying the right product for our area or what product we should be carrying.

    Advice to ManagementAdvice

    Remember that you are the nations largest co-op not a coprporation and develop a system ( and highlight it on the REI web site and in the catalogue) for what co-op member owners want REI to carry and then listen to and respond to what they say. Encourage direct feed back, not through their manager as is not the case, from every employee on what members tell them they want to see the co-op carry or not carry. Many, many long term co-op members told me that they did not like the changes in the types of causual clothing products e.g. dresses, skirts, blouses, etc being carried which was crowding out a bigger/better selections in clothing for outdoor recreation purposes. The can almost always get better prices on the casual clothes items now being carried at the discount stores.

    Disapproves of CEO
  6. 2 people found this helpful  

    too much gossip, not sophiscated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Markrting Analyst in Kent, WA
    Current Employee - Senior Markrting Analyst in Kent, WA

    I have been working at REI

    Pros

    friendly, relax, open, fun, fun

    Cons

    no career growth, manager is not competent, too much gossip, not sophiscated, technical support is weak

    Approves of CEO
  7. 5 people found this helpful  

    Loved the culture but was underappreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Associate in Pineville, NC
    Former Employee - Retail Sales Associate in Pineville, NC

    I worked at REI

    Pros

    The benefits are awesome - even part-time benefits. The culture is very cool. The customers tend to be cool also.

    Cons

    Pressure to sell memberships - with no direct reward. I felt personally underappreciated because I wasn't invited to stay on as a regular employee after my second stint as a seasonal employee.

    Advice to ManagementAdvice

    If you like an employee enough to invite them back for a second round of seasonal work, invite them to stay even if you don't have many hours for them.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Great for those who do what we sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Cranston, RI
    Current Employee - Anonymous Employee in Cranston, RI

    I have been working at REI

    Pros

    REI is a great place to work if you participate in the activities that we sell gear for. Discounts and pro deals are awesome, so it really helps if you're trying to gear up. The hours are really flexible and managers are accommodating if you are in school or have another job. The staff is friendly and its easy to make friends there. Everyone is willing to get you outside and do the activities they do even if you haven't done it before.

    Cons

    It's tough to move up if you start at the bottom. There are a lot of steps to complete to become a supervisor and so forth with each step you take. Also the pay isn't the best unless you are a store manager or higher. Its definitely not minimum wage but you can't survive on this job alone. Most of us have more than one job or are retired and just working for fun.

    Recommends
    Approves of CEO
  9.  

    Great company, boring job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Seasonal Contact Center Representative Skill II in Sumner, WA
    Former Employee - Seasonal Contact Center Representative Skill II in Sumner, WA

    I worked at REI

    Pros

    Great company to work for. They care about their employees, give you lots of opportunities to give back to the community and have fun with fellow employees. They don't pretend like they aren't trying to make money as a company, but they still care about the customers and the environment.

    Cons

    Working in the contact center was dreadfully boring. You aren't allowed to do anything non-work related between calls and within two months I'd finished all the work-related things I could do between calls.

    Recommends
    Approves of CEO
  10.  

    REI is one the best companies to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager in Fremont, CA
    Current Employee - Assistant Store Manager in Fremont, CA

    I have been working at REI

    Pros

    Balance. Fun. Benefits. People. Gear. Teamwork. Discounts. Culture!

    Cons

    Always wanting to buy the latest and greatest gear!

    Recommends
    Approves of CEO
  11.  

    Best thing that's ever happened to me so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Berkeley, CA
    Current Employee - Anonymous Employee in Berkeley, CA

    I have been working at REI

    Pros

    Fun, real, appreciative, respectful management and coworkers. Major focus on work/life balance. Cooperative, family-like staff. Transparent senior management and company policies. Same-sex partner benefits, part-timer insurance, life-partner benefits, focus on growth opportunities if you want them. Retirement contribution matching. Twice annual performance-based bonus- yes, that's a retail worker getting an extra check for doing well as an individual. Tremendous discounts. Lots of recognition for jobs well done. I can't say enough to put REI on a pedestal as an employer!

    Cons

    Light staffing can sometimes amount to a thankless day of hard work and cranky customers- but at least your management won't accuse you of being the source of their distress. Also, its retail, so its not likely that you'll get a consistent schedule (which for some is a pro, for some is a con).

    Advice to ManagementAdvice

    Thank you for moving ahead with recent tech improvements planned (you know what I mean), give stores an inventory specialist again (we need them), and some of your efficiency is resulting in a less-than-comforting automated feeling: bring public transportation reimbursement, referrals and other things closer to home again so we don't feel like cattle. I've never felt like that at REI up until recently.

    Recommends
    Approves of CEO

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