REI Reviews

Updated September 20, 2014
Updated September 20, 2014
496 Reviews
3.6
496 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
88 Ratings

Review Highlights

Pros
  • Possibility for work life balance, support and advancement in other divisions (in 52 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 44 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 38 reviews)

  • I regret ever getting involved with REI as a full-time gig (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    They are the Walmart of the outdoors for a reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Northville, MI
    Current Employee - Sales Associate in Northville, MI

    I have been working at REI part-time for more than 3 years

    Pros

    You will get paid slightly more than most other retail positions. You will get good discounts on gear if you are into the outdoors.

    Cons

    There is a reason that REI has fallen from the top ten of best companies to work for and is now in the bottom. I predict they will no longer be on the list in the coming years. With the hiring of a new CEO from Coach REI has decided to forget everything that made them a store people want to shop at. They are slowly becoming just another retail outlet, at present they have dropped many of their ideas such as "balance" for their employees. There are new availability requirements that mean you must work 16 hours per weekend. Which essentially means you must work an 8 hour shift on Saturday and open to close on Sunday. So much for balance. If you are someone who enjoys the outdoors and wants to have time to do those things, look elsewhere. If you are someone looking for a second job that they can work, look elsewhere. REI was my second job for a long time but they have started pushing out people like me with their new availability requirements and their new found inflexibility. If you want just another retail job, go for it. If you want to work somewhere that only cares about metrics that have very little to do with your actual job performance, go for it. If you want to work for a great company that values balance and is ready to be a great place to work then you'll want to find a time machine and go back about 6 years.

    Advice to ManagementAdvice

    REI has been a growing company that makes tons of money for a long time. Go back to the values that made you a company that people wanted to work for and shop at.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Best employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist  in  Oxnard, CA
    Former Employee - Sales Specialist in Oxnard, CA

    I worked at REI part-time for more than a year

    Pros

    They hire and train the best people. I was always appreciated and listened to. Everyone works hard.

    Cons

    I needed full time employment. Moving up is very difficult although they do hire mainly from within.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best company to work for!

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at REI part-time for less than a year

    Pros

    Awesome Managers, great culture, and competitive pay for the industry

    Cons

    you want to spend your entire check on stuff in the store!

    Recommends
    Approves of CEO
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  5.  

    Lots of recent change, still a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Kent, WA
    Current Employee - Anonymous in Kent, WA

    I have been working at REI full-time for more than 5 years

    Pros

    Work/life balance
    Mission you can believe in
    Outdoor recreation encouraged
    Great people
    Great benefits
    Great discounts on outdoor gear and clothing

    Cons

    Distance from city
    Constant change
    Divisions working in silos
    Too many people on campus
    Slow, bureaucratic processes
    IT support lacking

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A laid back place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time for more than 3 years

    Pros

    Benifits, employee discount, and prodeals are all supurb. Environment is laid back no suit, no tie.

    Cons

    Hard to advance, internal structure prohibits rapid changes.

    Advice to ManagementAdvice

    Restructure Departments and streamline processes for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    pay is just OK but employee discount is HUGE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Bloomington, MN
    Former Employee - Customer Service Specialist in Bloomington, MN

    I worked at REI full-time for more than 5 years

    Pros

    A healthy work environment, both physically and culturally. A lot depends on the individual manager you work under but there is a robust system in place to make sure managers are thoroughly trained and encourage to improve. Almost all of the work day is spent on your feet.

    Cons

    Pay is not great, not much room for moving up without relocating to another state.

    Advice to ManagementAdvice

    Add more padding and mats to concrete floors at work stations.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    The very best retailer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Vail, CO
    Current Employee - Store Manager in Vail, CO

    I have been working at REI full-time for more than 10 years

    Pros

    People matter. The Cooperative is working very hard to do right by the customers and employees. Business prospects are good with growing opportunity in the company. Great benefits, a sense of community. Small company feeling in a large company. Healthy lifestyle encouragement.

    Cons

    REI isn't the best at rolling out new technology but give employees what we need to get the job done. Some systems are not intuitive in the Apple operating system age.

    Advice to ManagementAdvice

    Keep up the good work. Keep payroll sufficient to deliver strong training, service and visual upkeep in stores.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great environment, pays peanuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at REI part-time for less than a year

    Pros

    Coworkers are friendly and helpful, which is great when you're still learning about the products. Managers are easy to talk to and are flexible with scheduling.

    Cons

    Even if you're there full time (35+ hours), they have to keep you at part time making $10/hour, which is not enough for spending that amount of time there each week. The only real solution here is to get a second job, which is tricky because REI schedules only go out two weeks before you need to work, and it's physically pretty draining. There is also a lot of pressure to sell memberships to customers, and this is how the managers track your quality of work. The membership really is a useful thing to have, but it's hard to tack on an extra $20 when someone is already spending $300 on a jacket they'll wear for two weeks.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    REI is a CO-OP and is one of the best Retail Organizations to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Kent, WA
    Current Employee - Senior Software Engineer in Kent, WA

    I have been working at REI full-time for more than 8 years

    Pros

    The ability to look out 10 years+. We need to make sure the CO-OP is around 100 years from now and we don't need to look at making a $1.00 for the street and we don't have to worry about the CO-OP being sold due to ownerships end of life.

    Cons

    Work life balance is unbalanced. REI growth and change is fast, quick and a struggle to keep up with.

    Advice to ManagementAdvice

    Work life balance needs to be balanced. Technology needs to be re-invented.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for, mgt. is professional, great atmosphere to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipping & Receiving/Tech,  in  Alexandria, VA
    Current Employee - Shipping & Receiving/Tech, in Alexandria, VA

    I have been working at REI full-time for more than a year

    Pros

    Good benefits, friendly staff, motivated for the outdoors or just activity in general.

    Cons

    roles are not well defined, sometimes resources are lacking to do job effectively

    Advice to ManagementAdvice

    Redefining job roles or duties and pay accordingly certain jobs should not start on the same level as others.

    Positive Outlook
    Approves of CEO

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