REI

www.rei.com
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REI Reviews

Updated March 4, 2015
Updated March 4, 2015
565 Reviews
3.7
565 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
130 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    We would with great people that truly love the outdoors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    The people, discounts, and atmosphere are pretty great.

    Cons

    Does not pay enough and the hours can vary in slower months, you may want to keep this as a part time job unless you are pursing a career in REI.

    Advice to ManagementAdvice

    Appreciate employees further by giving out more responsibility and fill in on the big picture.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Company is becoming just another big corporation that cares more about profit than people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Intelligent people with a great mission of getting people outdoors

    Cons

    "don't rock the boat" is the internal mantra

    Advice to ManagementAdvice

    allow people to thrive by being less conservative and risk averse and listening to people's ideas and helping them develop their unique talents

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great company that offer growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Great perks and discounts to test out the latest gear.

    Cons

    They get super understaffed during the holidays which effects schedules negatively.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Best Retail Job Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at REI part-time (more than a year)

    Pros

    Most amazing discounts with not just REI brand products but just about every single brand carried
    Paid days to go outdoors
    Great customers for the most part
    Good thorough training
    Most importantly management really wants you to grow with the company and move up and will help you with it
    They also give annual incentive pay and evaluations
    Best paying retail job I've had

    Cons

    Selling memberships - huge emphasis but the benefits make it fairly easy to sell
    Hours can be hard to get after holidays but open availability helps

    Advice to ManagementAdvice

    Better communication between managers but that's honestly nitpicking

    Recommends
    Positive Outlook
  6.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Seattle, WA
    Current Employee - Sales Specialist in Seattle, WA

    I have been working at REI

    Pros

    Very open, friendly culture. Everyone is very enthusiastic and energetic. Benefits are quite good for a retail position, as are the opportunities for advancement.

    Cons

    Hours can be hard to come by in the off-season. Other than typical retail gripes, I'd have to get pretty picky to come up with anything else.

    Advice to ManagementAdvice

    If I could suggest anything it would be to try to improve upward communication with your employees. Other than that, keep doing what you're doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    The staff and customers were awesome! They all had a story to tell that was always interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in New York, NY
    Former Employee - Sales Specialist in New York, NY

    I worked at REI part-time (less than a year)

    Pros

    11.75/hr, great staff and customers. Great benefits!!!!!

    Cons

    Hours based on the memberships you sell, two of my managers were really biased and sneeky. Sucks that when i quit i was forced to talk to the one that was sketchy.

    Advice to ManagementAdvice

    Please ask employees about what they think of managers

    Recommends
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at REI full-time (more than 3 years)

    Pros

    Good Managers, nice benefits, extremely nice coworkers and great discounts. Nice relaxed environment with decent pay. Yearly bonus is also nice

    Cons

    Customers can be mean. Changes in return policy can cause discomfort between members and customer service. Conversion rate can be difficult to maintain.

    Advice to ManagementAdvice

    I would work on work-life balance. Its very difficult to get two days off in a row and also a semi-regular work schedule. Work night and then day can be difficult especially with family.

    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Company, Great Benefits, relocation for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Denver, CO
    Former Employee - Sales Specialist in Denver, CO

    I worked at REI full-time (more than 5 years)

    Pros

    The people you work with are fantastic filled with passion about living and going on adventures. You have people that only work there part time and have careers outside of REI. Training is ongoing and most of the time throughout the year by employees and company reps. You can have the work life balance at REI. I was never affected by this but full time employees would not get full 40 hrs, but just become a point person early on and you will be scheduled full hours. Benefits are fantastic for part time and full time employees. Profit sharing 401k and health benefits are very affordable.
    Pro deals are a bonus.

    Cons

    Personal growth was there if you were willing to move around the country to be a supervisor and you will work your way up the ladder. The Denver Market was EXTREMELY competitive. They claimed that they would hire for a supervisor from your local market but the person that would get it was from outside your market and then when someone would apply for a position outside of your current market they would get hired. I still have friends that work there and say they have changed this, but no personal experience.
    The compensation is equivalent to retail, which is not fantastic. Hired at $9.25 and when left $12.75.

    Advice to ManagementAdvice

    Hopefully they have looked at endorsed candidates getting a supervisor position in their own market instead of uprooting families for a $28k-$35k per year career.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good for the Discounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Tustin, CA
    Former Employee - Sales Specialist in Tustin, CA

    I worked at REI full-time (more than a year)

    Pros

    Good environment
    Careful consideration for improvements
    Awesome co-workers

    Cons

    Repetitive, still a sales job

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Nice side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    - Great employee discount
    - Great return policy
    - Great people to work with
    - Great opportunities to learn more about outdoor adventures and gear
    - Management is good and easy to work for
    - Offered health benefits to part-time employees (You still had to pay for them, but not many p/t jobs offer that chance.)

    Cons

    - Low pay, but that's what you expect from a retail job
    - Have to sell a certain quota of memberships each week which is not always easy to do when most customers are already members and you have multiple REI employees trying to sell memberships to the same customers.

    Recommends

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