REI Reviews

Updated October 29, 2014
Updated October 29, 2014
516 Reviews
3.6
516 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
99 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 58 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    REI is a CO-OP and is one of the best Retail Organizations to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Kent, WA
    Current Employee - Senior Software Engineer in Kent, WA

    I have been working at REI full-time (more than 8 years)

    Pros

    The ability to look out 10 years+. We need to make sure the CO-OP is around 100 years from now and we don't need to look at making a $1.00 for the street and we don't have to worry about the CO-OP being sold due to ownerships end of life.

    Cons

    Work life balance is unbalanced. REI growth and change is fast, quick and a struggle to keep up with.

    Advice to ManagementAdvice

    Work life balance needs to be balanced. Technology needs to be re-invented.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Work Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time (more than 3 years)

    Pros

    REI offers excellent medical benefits, matching 401k and work life balance. This company cares for it's employees as much as it does about its customers. They want you to go out and play with the equipment they sell. Of course, this allows you to further assist you in selling your customer more stuff but who is going to turn down perks of toys.

    Cons

    Some of the systems are still a bit antiquated. While there have been improvements, there are still computer programs that don't communicate well, or at all, with each other.

    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great people and Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Greenville, SC
    Current Employee - Sales Specialist in Greenville, SC

    I have been working at REI part-time (less than an year)

    Pros

    Products, people, and great management!

    Cons

    Nothing. The people are great and I could expect nothing less!

    Advice to ManagementAdvice

    You guys are great! Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great culture, pretty good management and generally a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at REI full-time (more than 5 years)

    Pros

    REI is the kind of place where you can bring your total self to work. It values "authenticity" in its employees. This doesn't mean you need to be an extreme athlete, just love the outdoors and be passionate about sharing that love with other people.

    Cons

    Despite being a good employer and having a strong culture, REI has struggled to figure out how to be relevant to younger consumers and at times seems uncomfortable being a retailer and competing with others. Online retailers such as Amazon and Backcountry have been eating REI's lunch and there has been lack of consensus with what to do about it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    The Best Outdoor Retailer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time (more than 10 years)

    Pros

    Work-life balance, discounts, co-workers and customers, extensive training, along with vacation and sick time accrual make this a great retail job.

    Cons

    Career advancement is a long, very slow, and ambiguous process for some. Retail in general is tough to make a living in. REi has low wages and provides few hours to most, so a second job is needed.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Rewarding experience. Met amazing people. Grew as a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Cincinnati, OH
    Current Employee - Customer Service Specialist in Cincinnati, OH

    I have been working at REI part-time (more than an year)

    Pros

    They value everyone's opinion. Hard work is rewarded. Amazing discounts.

    Cons

    Long/stressful work days during holidays. Dealing with some returns (from people who take advantage of the return policy)

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    This is an amazing company to work for, I am one of the lucky ones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time (more than 3 years)

    Pros

    The company offers flexible work environments with great benefits. By far, the best attribute to REI is its employees. I have never been surrounded by as many smart, capable, amazing people!

    Cons

    Change is difficult and lots of longer term employees have difficulty embracing the change in culture from slow moving, committee centric decisions to fast, just make it happen.

    Advice to ManagementAdvice

    Grow your people.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI part-time (less than an year)

    Pros

    Everyone is really nice. Pay is good. The atmosphere is why i stayed here.

    Cons

    minimum availability is hard to work with when going back to school.

    Advice to ManagementAdvice

    change minimum avaliability to include weekend days

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company to work for, mgt. is professional, great atmosphere to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipping & Receiving/Tech, in Alexandria, VA
    Current Employee - Shipping & Receiving/Tech, in Alexandria, VA

    I have been working at REI full-time (more than an year)

    Pros

    Good benefits, friendly staff, motivated for the outdoors or just activity in general.

    Cons

    roles are not well defined, sometimes resources are lacking to do job effectively

    Advice to ManagementAdvice

    Redefining job roles or duties and pay accordingly certain jobs should not start on the same level as others.

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    REI Part time Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Oakbrook Terrace, IL
    Former Employee - Retail Sales Associate in Oakbrook Terrace, IL

    I worked at REI part-time (less than an year)

    Pros

    Good part time job, lots of information to learn experience to be gained, excellent customer service and customer relation, awesome environment

    Cons

    better compensation and discounts, promote more outdoor school, better training for beginners

    Recommends
    Positive Outlook
    No opinion of CEO

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