REI Reviews

Updated April 25, 2015
523 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Generally great co-workers and working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting projects, tuition support, great pro deals

    Cons

    Kent Location.
    Lack of trust in some leaders moving up the ladder.

  2. Helpful (1)

    Great people, great products, little room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cycling and Paddling Sales Associate in San Diego, CA
    Former Employee - Cycling and Paddling Sales Associate in San Diego, CA

    I worked at REI part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I loved the people I worked with - every day was fun. Helping people make good choices about the gear they need to have a safe and successful adventure was satisfying. The pro deals can't be beat - every part-time REI employee jokes they spend their entire paycheck on gear and lots of us work there just for the employee purchase program.

    Cons

    It felt nearly impossible to move from a part-time sales associate position to a full-time staff position with benefits.

    Advice to Management

    Create some career progression tracks for exceptional part-time employees so the morale on the floor improves towards the larger company.

  3. We would with great people that truly love the outdoors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people, discounts, and atmosphere are pretty great.

    Cons

    Does not pay enough and the hours can vary in slower months, you may want to keep this as a part time job unless you are pursing a career in REI.

    Advice to Management

    Appreciate employees further by giving out more responsibility and fill in on the big picture.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Company is becoming just another big corporation that cares more about profit than people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Intelligent people with a great mission of getting people outdoors

    Cons

    "don't rock the boat" is the internal mantra

    Advice to Management

    allow people to thrive by being less conservative and risk averse and listening to people's ideas and helping them develop their unique talents

  6. Great company that offer growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great perks and discounts to test out the latest gear.

    Cons

    They get super understaffed during the holidays which effects schedules negatively.

  7. Helpful (1)

    Best Retail Job Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at REI part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Most amazing discounts with not just REI brand products but just about every single brand carried
    Paid days to go outdoors
    Great customers for the most part
    Good thorough training
    Most importantly management really wants you to grow with the company and move up and will help you with it
    They also give annual incentive pay and evaluations
    Best paying retail job I've had

    Cons

    Selling memberships - huge emphasis but the benefits make it fairly easy to sell
    Hours can be hard to get after holidays but open availability helps

    Advice to Management

    Better communication between managers but that's honestly nitpicking

  8. Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Seattle, WA
    Current Employee - Sales Specialist in Seattle, WA

    I have been working at REI

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very open, friendly culture. Everyone is very enthusiastic and energetic. Benefits are quite good for a retail position, as are the opportunities for advancement.

    Cons

    Hours can be hard to come by in the off-season. Other than typical retail gripes, I'd have to get pretty picky to come up with anything else.

    Advice to Management

    If I could suggest anything it would be to try to improve upward communication with your employees. Other than that, keep doing what you're doing.

  9. Helpful (1)

    The staff and customers were awesome! They all had a story to tell that was always interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in New York, NY
    Former Employee - Sales Specialist in New York, NY

    I worked at REI part-time (Less than a year)

    Recommends
    Recommends

    Pros

    11.75/hr, great staff and customers. Great benefits!!!!!

    Cons

    Hours based on the memberships you sell, two of my managers were really biased and sneeky. Sucks that when i quit i was forced to talk to the one that was sketchy.

    Advice to Management

    Please ask employees about what they think of managers

  10. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at REI full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Good Managers, nice benefits, extremely nice coworkers and great discounts. Nice relaxed environment with decent pay. Yearly bonus is also nice

    Cons

    Customers can be mean. Changes in return policy can cause discomfort between members and customer service. Conversion rate can be difficult to maintain.

    Advice to Management

    I would work on work-life balance. Its very difficult to get two days off in a row and also a semi-regular work schedule. Work night and then day can be difficult especially with family.

  11. Helpful (2)

    Great Company, Great Benefits, relocation for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Denver, CO
    Former Employee - Sales Specialist in Denver, CO

    I worked at REI full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people you work with are fantastic filled with passion about living and going on adventures. You have people that only work there part time and have careers outside of REI. Training is ongoing and most of the time throughout the year by employees and company reps. You can have the work life balance at REI. I was never affected by this but full time employees would not get full 40 hrs, but just become a point person early on and you will be scheduled full hours. Benefits are fantastic for part time and full time employees. Profit sharing 401k and health benefits are very affordable.
    Pro deals are a bonus.

    Cons

    Personal growth was there if you were willing to move around the country to be a supervisor and you will work your way up the ladder. The Denver Market was EXTREMELY competitive. They claimed that they would hire for a supervisor from your local market but the person that would get it was from outside your market and then when someone would apply for a position outside of your current market they would get hired. I still have friends that work there and say they have changed this, but no personal experience.
    The compensation is equivalent to retail, which is not fantastic. Hired at $9.25 and when left $12.75.

    Advice to Management

    Hopefully they have looked at endorsed candidates getting a supervisor position in their own market instead of uprooting families for a $28k-$35k per year career.

Work at REI? Share Your Experiences

REI

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.