RMS Reviews

Updated July 24, 2014
Updated July 24, 2014
19 Reviews

3.0
19 Reviews
Rating Trends

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RMS CFO Michael Kronenfeld
Michael Kronenfeld
2 Ratings

Employee Reviews

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  1.  

    Overall, the company is very friendly, at least at the local level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Tucson, AZ
    Former Employee - Customer Care Representative in Tucson, AZ

    I worked at RMS full-time for more than 5 years

    Pros

    usaully willing to work with scheduling issues and provides needed training

    Cons

    very strict time limits when on calls, tied to cubicle

    Recommends
    Neutral Outlook
  2.  

    OK Pay, Very inconsistent management and expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalations Representative  in  Tucson, AZ
    Former Employee - Escalations Representative in Tucson, AZ

    I worked at RMS full-time for more than a year

    Pros

    Steady work, get rewarded for things like punctuality and attendance

    Cons

    The inconsistency of expectations and the metrics used to evaluate make it difficult to recommend this company

    Advice to ManagementAdvice

    We needed to have consistency and equal expectations for employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    meh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RMS full-time for more than 5 years

    Pros

    the best part were the friends i made with other people i worked with
    the cafeteria had good food but was expensive
    rudy had a great store with awesome hot pretzels

    Cons

    there isn't much to say here
    it was a job like any other where they watch every move you make
    every second is accounted for and its all about keeping butts in the seats

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  5.  

    On-site manager amazing, but upper management horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Collector  in  Atlanta, GA
    Former Employee - Senior Collector in Atlanta, GA

    I worked at RMS full-time for more than 3 years

    Pros

    Good benefits offered to employees.

    Cons

    No local HR unless you are located in PA.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Terrible benefits and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Agent  in  East Hartford, CT
    Former Employee - Senior Agent in East Hartford, CT

    I worked at RMS full-time for more than 8 years

    Pros

    Good pay and overtime hours

    Cons

    Awful benefits and low morale and horrible working conditions. Cold office and dirty air.

    Advice to ManagementAdvice

    Clean up the E. Hartford office (dirty air) and value the employees by having at least good benefits

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    enlighting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Support Aide  in  Cincinnati, OH
    Current Employee - Support Aide in Cincinnati, OH

    I have been working at RMS

    Pros

    mental challange learining how to be patient with a differennt walks of life.

    Cons

    pay not enogh help to complete tasks

    Advice to ManagementAdvice

    if you could afford more compensation please.

  8.  

    It's better then no job at all, but if you can find something else...please do!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA

    I have been working at RMS

    Pros

    Very understanding and willing to work with you if you need time off or schedule changes for any reason. It is hard for a lot of people to find jobs lately, and it is very easy to get hired at RMS. The pay is really not that good, but it is better then not having a job at all. The hours are nice. Mon-Fri 8:00-4:30. Weekends off, 6 holidays off (Christmas, Thanksgiving, New Years, 4th of July, Labor Day, Memorial Day).

    Cons

    Benefits are horrible. AIP (associate incentive plan) is very confusing and hard to understand. Due to a merge with another company (iQor), there have been a lot of changes to rules & policy, but upper management does not really understand all of these changes as they are rolling out, so they are not really able to provide a clear explanation to us. In order to be paid for the 6 holiday's that the office is closed for, you need to have PTO (paid time off). If you are not eligible for PTO or do not have enough PTO, you will not get paid for these days.

    Advice to ManagementAdvice

    Bonuses need to be better and easier to understand!! Raises need to be easier to obtain (I was told during a review - these are done quarterly - that I am doing a great job, but in order to get a raise on my NEXT review, all I would have to do is meet my goal consistently for the next quarter. I did meet my goal from that point until the next review, but was still not eligible for a raise. The explanation I was given for why I did not get a raise was not clear at all).

    Doesn't Recommend
  9.  

    Good short term employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Workflow Administrative  in  Tucson, AZ
    Current Employee - Workflow Administrative in Tucson, AZ

    I have been working at RMS

    Pros

    Flexible hours, reasonable management, good coworkers, relaxed enviornment

    Cons

    Little to no incentive/performance programs, opportunities to advance are limited. Pay is below average to average at best.

    Advice to ManagementAdvice

    offer incentives for better than average performance, there is little attention paid to those who work the hardest, and thus little reason to be that person when skirting by serves just as well.

  10. 3 people found this helpful  

    Great place to learn Catastrophe Modeling business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lead Engineer  in  Newark, CA
    Current Employee - Lead Engineer in Newark, CA

    I have been working at RMS

    Pros

    Good pay, and opportunity for growth

    Cons

    A little bit of politics, which is you will find anyway in any corporation.

    Advice to ManagementAdvice

    Seek for technically and managerially sound work force

    Recommends
  11. 1 person found this helpful  

    I used to love this company and dedicated 10 years of my life to working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at RMS

    Pros

    Flexible work hours, no micro management.

    Cons

    Very limited communications from Management.

    Doesn't Recommend

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