RSA Group Reviews

Updated September 3, 2014
Updated September 3, 2014
74 Reviews
3.4
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RSA Group Chief Executive Officer Stephen Hester
Stephen Hester
22 Ratings

Review Highlights

Pros
  • Great work life balance (flexible working, flexidays, no long hours/being seen culture) (in 8 reviews)

  • Family friendly, team spirited, fun (in 3 reviews)


Cons
  • Lots of red tape but with the new strategies coming in this is starting to change for the better and and new process updated everyday (in 3 reviews)

  • Constant threat of redundancy and not enough staff to do the job we have to do in many departments (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Like underwriting PI, RSA is not for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PI Underwriter  in  Manchester, England (UK)
    Former Employee - PI Underwriter in Manchester, England (UK)

    I worked at RSA Group full-time for more than 3 years

    Pros

    They are so few and far between it's not worth mentioning.

    Cons

    No challenges other than churn, no thinking just get those quotes out. No wonder they are pulling out of classes so readily.

    Advice to ManagementAdvice

    Grow a pair and admit where you have gone wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Apathetic mainstream staff and poor quality leaders founded on political standing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  London, England (UK)
    Current Employee - Senior Manager in London, England (UK)

    I have been working at RSA Group full-time for more than 10 years

    Pros

    Family friendly and relaxed at a junior level; Some really great technicians and people working there; If you're politically-minded and good at managing your profile, ascension to middle-ranking management roles is easy; Holiday and Flextime allowances bordering on insanely high

    Cons

    Above middle-management level, the politicians do well. Most move around so frequently that they survive despite being poor at their role. The company 'wants' to change for the better, but actually all that happens is the same ideas get cycled over time, albeit speadheaded by a new face, meaning staff never fully settle. A massive expense line (which they cannot reduce) mean cost saving, redundancy and efficiency become the primary focus for the business.

    Advice to ManagementAdvice

    RSA used to be a company that nurtured internal talent and celebrated 'quality'. Now it is a political quagmire, led by career-orientated fakers (most of which have never run an insurance business). The general mood of apathy runs rampant throughout the business and this translates to an inconsistent customer service quality and experience. I loved this business once, but leapt at the opportunity to take redundancy and it was the best thing I have ever done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Pleasant for the majority, mainly down to my colleagues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Handler  in  Manchester, England (UK)
    Former Employee - Claims Handler in Manchester, England (UK)

    I worked at RSA Group full-time for more than a year

    Pros

    Colleagues are second to none, friendly and always willing to help, helps to create a nice atmosphere. Flexibility in terms of holidays and same day leave.

    Cons

    The structure changed too frequently, it was hard to maintain standards when they changed so regularly. Also a lot of favouritism amongst staff who had been there longer.

    Advice to ManagementAdvice

    Identify problems before they become too apparent, if you see a staff member struggling don't pressure them. Identify which areas need improving and offer the support as and when is needed, don't swan off on holiday without communicating to your team. Find a structure and keep it!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    More task driven than career driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Claims Representative  in  Chelmsford, England (UK)
    Former Employee - Insurance Claims Representative in Chelmsford, England (UK)

    I worked at RSA Group full-time for more than a year

    Pros

    -Some friendly colleagues
    - able to learn from experts

    Cons

    -managers more focused on your tasks than your career
    -very cliquey environment(this includes managers) , you're either liked or your not!
    - poor salary
    - poor progression
    - lack of manager support

    Advice to ManagementAdvice

    - focus on employees careers - how will their current work aid to their progression
    - formal progression plan that is regularly visited with employees
    - more collegiate working with other RSA offices

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    benefits instead of employes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Adjuster  in  Montreal, QC (Canada)
    Current Employee - Claim Adjuster in Montreal, QC (Canada)

    I have been working at RSA Group full-time for more than 3 years

    Pros

    good place. good people nice place

    Cons

    they prefer profits instead of the employees,,,,
    change is slow

    Advice to ManagementAdvice

    no

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    A place to learn what you don't want in an employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Underwriter  in  Manchester City Centre, England (UK)
    Former Employee - Technical Underwriter in Manchester City Centre, England (UK)

    I worked at RSA Group full-time for more than 3 years

    Pros

    There are no pros to working for this organisation

    Cons

    Demanding people managers, who have little to no understanding of the technical tasks at hand and simply wish to enforce policies without reference to common sense.

    Advice to ManagementAdvice

    Think carefully about who you appoint to people mangembt roles.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RSA Group full-time

    Pros

    Typical UK style
    International Company
    Well company environment
    Good staff relationship and good labor union

    Cons

    conservative style
    Inefficient operation system
    Slow growth

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at RSA Group full-time for more than 5 years

    Pros

    Good culture and team work across all sites in the UK. They are investing in staff development more-so now, and are modernizing somewhat with the use of social networks externally and internally. I worked for RSA in the UK for 7 years and did enjoy my job. There is a reason they rate highly in the 'Best (big) Companies to work for' in 2012,13 . They are really supportive to any personal issues you may have ie long term sick, etc Good HR department. Reasonable benefits (insurance staff discount, pensions, sharebuild )

    Cons

    The usual office politics.
    The structure needs sorting out - as in team structure - some areas have vast amounts of contractors, when there are internally great staff that can do the work . I think they sometimes struggle to realise this. This could be true of any large employer though.

    Advice to ManagementAdvice

    Follow through on what you say you will do. Some great developments , but still needs work .

    Neutral Outlook
    No opinion of CEO
  10.  

    Good opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RSA Group full-time for more than 5 years

    Pros

    Opportunities to work/ learn on things outside role

    Cons

    business in challenging times - full focus on numbers

    Advice to ManagementAdvice

    Communicate whats going on

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good work life balance, but chaos is king

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pricing Analyst  in  Horsham, England (UK)
    Former Employee - Pricing Analyst in Horsham, England (UK)

    I worked at RSA Group full-time for more than 3 years

    Pros

    - Great work life balance (flexible working, flexidays, no long hours/being seen culture)
    - Some genuinely good and interesting people, the odd ego but far less than seen at competitors
    - Intelligent colleagues who genuinely know what they're talking about, not bluffing
    - Dress down in non customer facing roles
    - Pay seems to be slightly above industry average for similar roles/location

    Cons

    - Lots of reshuffles across the business with a complicated management structure
    - Lack of willing to really innovate
    - Unsuitable people being promoted who aren't up to the job but just left to carry on
    - Some poor computer systems
    - Senior management plough ahead with ideas despite being given evidence that they aren't good ideas
    - Some VERY bitter people
    - Direction and priorities seem to change too much and incoherently leaving a lot of people bewildered
    - No idea what the company's direction and strategy actually is, beyond the usual "Be the Best General Insurer" buzzphrase that all GIs use
    - Lots of consultants coming in to do jobs that internal people could and would like to do

    Advice to ManagementAdvice

    - Listen to the people below you. Don't ask them for evidence of an idea and plough ahead with it regardless when you've been given evidence it makes no sense whatsoever

    - Treat people consistently

    - Reshuffles really make everyone a lot more angry than you realise. Ask if it's REALLY necessary

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for RSA Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.