RWE npower Reviews

Updated August 23, 2014
Updated August 23, 2014
22 Reviews
3.0
22 Reviews
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Paul Massara
5 Ratings

Employee Reviews

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  1.  

    Very encouraging start which rapidly deteriorated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor - Billing  in  Peterlee, England (UK)
    Former Employee - Customer Advisor - Billing in Peterlee, England (UK)

    I worked at RWE npower full-time for less than a year

    Pros

    Initial training was very good. Trainer was knowledgeable and enthusiastic which generated a good sense of team work. The system for booking time off was excellent.

    Cons

    Bad communication from senior management. Managers have very little respect employees. Massive blame culture which generates a very depressing environment to work in. When I left moral was extremely low.
    No set track for career development or cross departmental training.
    Not everyone has access to e-mail! This should be standard in a large company!

    Advice to ManagementAdvice

    Spend some time on the call centre floor. Speak to Customer Service Advisors and take on board their comments. They are representing the company every day, and if they are unhappy with their working environment they will not work to their fullest potential and it will come across to the customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Rubbish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Forecasting Analyst  in  Oldbury, West Midlands, West Midlands, England (UK)
    Former Employee - Forecasting Analyst in Oldbury, West Midlands, West Midlands, England (UK)

    I worked at RWE npower

    Pros

    9-5 job - no overtime.

    Cons

    Very political ex civil service organsiation - lack of communication and vision.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Organisation with a challenging program to merge separate businesses, but failing to consider staff in this process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Support Analyst Programmer  in  Birmingham, England (UK)
    Former Employee - Support Analyst Programmer in Birmingham, England (UK)

    I worked at RWE npower

    Pros

    Started out as the MEB at which time it was a good place to work, flexible and trusting and empowering people to get work done. Some of the flexibility remained once RWE had taken over

    Cons

    Poor people management. Virtually zero training (none in 5 years). Poor feedback and lack of recognition for any effort put in. Happy to try and bully people into worse contracts with demotions. Unable to trust staff, or allow anything to be done without large amounts of paperwork. Slow to respond to other areas of the business, and virtually unresponsive to the individual staff. Tried to rely on self justified bonus schemes which left those with poor self confidence at a disadvantage while pushing those with a high self opinion into telling lies to justify their bonus.

    Advice to ManagementAdvice

    Listen to staff and try to use staff in areas in which they are suited (both technically and emotionally). For example, come up with a non management career progression ladder, to avoid forcing those who have no people skills going into management to get a pay rise. Attempt to treat people fairly.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor - Billing  in  Stoke-on-Trent, England (UK)
    Former Employee - Customer Advisor - Billing in Stoke-on-Trent, England (UK)

    I worked at RWE npower full-time for more than 10 years

    Pros

    the office is a nice place to work with your team,

    Cons

    they have sent all our work over seas and closed down a site that would deal with all the mess up that would happen with them billing customers

    Advice to ManagementAdvice

    na

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    employees are told they are valued but command and control is still very much in charge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RWE npower

    Pros

    good development opportunities and room to move around the business. Lots of good people at grass roots level create a good working atmosphere in local teams

    Cons

    lots and lots of change over the past few years has meant that there was hardly any time to catch your breath and any thought of putting people first and valuing them whilst all this has been going on all but went out the window. There is good intent at senior level but the values and behaviours that go on the wall aren't the ones displayed by many managers, who appear to take a 'do as i say not as i do' approach. All in all leaving you feeling worthless with very little to offer professionally.

    Advice to ManagementAdvice

    Manage poor performance throughout the organisation. Not just at grass roots level but with managers who make their employees life so unhappy that they don't want to do a good job for you. Perhaps introduce compulsory 360 degree feedback for managers as well as employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Haphazard, political and poorly organised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Worcester, England (UK)
    Current Employee - Anonymous Employee in Worcester, England (UK)

    I have been working at RWE npower full-time for more than a year

    Pros

    Benefits and pay are above average for tech role.

    Good colleagues to work with at ground level, some of which are highly talented and underrated.

    Some improvements to delivery areas in recent times.

    Cons

    Senior Management not understanding their sub-teams treating them in a broad brush manner with edicts, showing inflexibility and lack of understanding especially of how technical teams work.

    Highly politicised, focusing on what the perception of the team is to other departments.

    Feels like a lack of trust in their staff to do the job.

    Poor planning, with unreasonable expectations of delivery in some areas.

    Constant Reshuffles / restructuring make the working environment feel uneasy and people demoralised.

    Management and teams not communicating vertically or horizontally, with a lack of understanding or overview of what each team does.

    there's a high turnover of permanent technical staff. Most seem to leave within a 12-18 month window, leaving one or two teams under-resourced and difficult to hire for. Contractors seem to wield more power and are treated better than permanent staff in some areas.

    Advice to ManagementAdvice

    Please start treating people as humans, not as just a place in an org chart.

    Understand more about how a delivery can happen within a team if you treat them as adults not children. Place your trust in your staff more to deliver and support them positively.

    So long as the team delivers, it's all that matters. It should not be about how the outside view to other departments is. Good results will speak for themselves, so communicate genuine success.

    Admit when things aren't going as well as you'd like, and communicate in an open and honest fashion if this is the case, not sweeping it under the carpet.

    Make concerted effort to positively retain your staff by engaging with them in a sincere fashion. We're all trying to achieve the same thing for the greater good of the company and customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good people doing their best despite lack of leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Worcester, England (UK)
    Former Employee - Anonymous Employee in Worcester, England (UK)

    I worked at RWE npower

    Pros

    In general my experience was of a co-operative environment, with colleagues keen to help each other, and do a good job.
    Before the recession led to cut-backs, they placed great emphasis on putting on genuinely inspirational events where directors would present their review of progress.

    Cons

    Some significant mismatches in physical environment and culture between the many sites, so that the experience of staff and their perception of the Company will vary dependent on their location.
    Similarly, leadership from above was very dependent on department/site.

    Advice to ManagementAdvice

    It was the worst kept secret in the world that senior team members didn't get on with each other and/or didn't want the jobs they have ended up with - even if that is the case you should be inspiring and leading your people, and presenting a united front.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Respect your people, they are the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)

    I have been working at RWE npower full-time for more than 10 years

    Pros

    Excellent leadership and management programmes, great opportunities to work across many sectors of the business and the people are dedicated and willing to make the company customer focused.

    Cons

    Lack of strategy and communication from the top as the company continues to restructure, cut costs and off shore key customer touch points to India. Poor IT infrastructure, agile working,and long commuting times is not enabling staff to perform at their best.

    Advice to ManagementAdvice

    The company will only be successful through the people it employs. It needs strong leadership, a clear strategic direction and honest communication with its people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Leeds, England (UK)
    Former Employee - Project Manager in Leeds, England (UK)

    I worked at RWE npower for more than 10 years

    Pros

    Good rewards package; salary, pensions, holiday, site facilities etc
    Lots of work to be done in a changing and challenging environment

    Cons

    Company restructuring has caused some co-lateral damage; dissatisfied employees and a management structure that is not working (yet)
    Role of PM has been downgraded

    Advice to ManagementAdvice

    Work with customer to say 'No' to 3rd party costs
    Review operating structure and ensure correct number of resources employed doing the required tasks

    Recommends
    Negative Outlook
  11.  

    Interesting industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  London, England (UK)
    Current Employee - Senior Consultant in London, England (UK)

    I have been working at RWE npower full-time for more than a year

    Pros

    Change is coming and culture is changing

    Cons

    Industry is always under criticism

    Recommends
    Negative Outlook
    Approves of CEO

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