RWE npower Reviews

Updated March 25, 2015
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Employee Reviews

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  1. Very encouraging start which rapidly deteriorated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor - Billing in Peterlee, England (UK)
    Former Employee - Customer Advisor - Billing in Peterlee, England (UK)

    I worked at RWE npower full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Initial training was very good. Trainer was knowledgeable and enthusiastic which generated a good sense of team work. The system for booking time off was excellent.

    Cons

    Bad communication from senior management. Managers have very little respect employees. Massive blame culture which generates a very depressing environment to work in. When I left moral was extremely low.
    No set track for career development or cross departmental training.
    Not everyone has access to e-mail! This should be standard in a large company!

    Advice to Management

    Spend some time on the call centre floor. Speak to Customer Service Advisors and take on board their comments. They are representing the company every day, and if they are unhappy with their working environment they will not work to their fullest potential and it will come across to the customer.

  2. CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor - Billing in Stoke-on-Trent, England (UK)
    Former Employee - Customer Advisor - Billing in Stoke-on-Trent, England (UK)

    I worked at RWE npower full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the office is a nice place to work with your team,

    Cons

    they have sent all our work over seas and closed down a site that would deal with all the mess up that would happen with them billing customers

    Advice to Management

    na

  3. Helpful (1)

    Respect your people, they are the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)

    I have been working at RWE npower full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent leadership and management programmes, great opportunities to work across many sectors of the business and the people are dedicated and willing to make the company customer focused.

    Cons

    Lack of strategy and communication from the top as the company continues to restructure, cut costs and off shore key customer touch points to India. Poor IT infrastructure, agile working,and long commuting times is not enabling staff to perform at their best.

    Advice to Management

    The company will only be successful through the people it employs. It needs strong leadership, a clear strategic direction and honest communication with its people.

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  5. employees are told they are valued but command and control is still very much in charge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RWE npower

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    good development opportunities and room to move around the business. Lots of good people at grass roots level create a good working atmosphere in local teams

    Cons

    lots and lots of change over the past few years has meant that there was hardly any time to catch your breath and any thought of putting people first and valuing them whilst all this has been going on all but went out the window. There is good intent at senior level but the values and behaviours that go on the wall aren't the ones displayed by many managers, who appear to take a 'do as i say not as i do' approach. All in all leaving you feeling worthless with very little to offer professionally.

    Advice to Management

    Manage poor performance throughout the organisation. Not just at grass roots level but with managers who make their employees life so unhappy that they don't want to do a good job for you. Perhaps introduce compulsory 360 degree feedback for managers as well as employees.

  6. Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Leeds, England (UK)
    Former Employee - Project Manager in Leeds, England (UK)

    I worked at RWE npower (more than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good rewards package; salary, pensions, holiday, site facilities etc
    Lots of work to be done in a changing and challenging environment

    Cons

    Company restructuring has caused some co-lateral damage; dissatisfied employees and a management structure that is not working (yet)
    Role of PM has been downgraded

    Advice to Management

    Work with customer to say 'No' to 3rd party costs
    Review operating structure and ensure correct number of resources employed doing the required tasks

  7. Interesting industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in London, England (UK)
    Current Employee - Senior Consultant in London, England (UK)

    I have been working at RWE npower full-time (more than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Change is coming and culture is changing

    Cons

    Industry is always under criticism

  8. Helpful (1)

    A good career start point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Settlements Analyst in Worcester, England (UK)
    Former Employee - Settlements Analyst in Worcester, England (UK)

    I worked at RWE npower full-time (less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Friendly atmosphere, great career prospects if you apply yourself. Can easily move within the company to change your role.

    Cons

    When I worked there our office got moved 30 miles away, so I had to commute further on a busy route.

    Advice to Management

    I believe that there are some brilliant employees working lower in the company. Keep nurturing the talent.

  9. Helpful (1)

    Some great managers but also some poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Advisor in Stoke-on-Trent, England (UK)
    Former Contractor - Customer Advisor in Stoke-on-Trent, England (UK)

    I worked at RWE npower as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The new culture that the company CEO Paul Massara has roled out alongside the customer transformation programme is definitely the way forward. This new look at how the business approaches its customers will enhance the comapnys reputation and help it to retain the existing and new customers it works hard to maintain.

    Cons

    The staff are complacent and change resistant. Management have a tendancy to Silo channels of workloads, instead of thinking end to end solutions. The chain of communications has been aided recently with skip level meetings, but the changes being roled out are being met by resistant staff due to failed previous role outs, and communication battles outside of the skip level meetings.

    Advice to Management

    The discipline of staff at one particular site is very minimal and the feeling that people are allowed to get away with unnacepable behaviours breeds more and more staff who think this way. A stricter management role needs to start dealing with the people who turn up to get paid ratherthan those who turn up to do the best for the customers. Less hierarchy is needed to be able to get issues dealt with at lower levels. Hr need to be more involved and the union less so.

  10. Fairly slow paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Mechanical Engineer in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Assistant Mechanical Engineer in Swindon, Wiltshire, South West England, England (UK)

    I have been working at RWE npower full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Not stressful, good worklife balance.
    Generally willing to invest resources in training.
    Nice office with good restaurant .
    Gym (apparently).

    Cons

    Slow progression, benefits and flexibility could be better.
    Recent reduction in staff has resulted in lower levels of expertise.
    Achievement and exceptional results not rewarded / distinguished.
    Uninspiring location.

    Advice to Management

    Better rewards for performance.
    Clearer strategy

  11. Great people, Healthy atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Risk Analyst in Swindon, Gloucestershire, South West England, England (UK)
    Current Employee - Senior Risk Analyst in Swindon, Gloucestershire, South West England, England (UK)

    I have been working at RWE npower full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A lot of experienced people to learn from, a lot of oportunities to move between departments and subsidiries. Great for grads.

    Cons

    Swindon is not the most pleasant city in the world.

    Advice to Management

    Good job, guys. I really enjoyed time in the company. It is just a time to move on.

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