Rackspace
3.8 of 5 402 reviews
www.rackspace.com San Antonio, TX 5000+ Employees

Rackspace Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.

32 Employee Reviews
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Review Highlights

Pros:
  • "Lots of compensations, great list of benefits, managers listen to your work-life balance needs"
    in 18 reviews
  • "Great culture and people with lots of talents around that you could learn from"
    in 29 reviews
Cons:
  • "There is heavy resentment for middle management throughout the front-line support teams"
    in 29 reviews
  • "Work life balance can be a challenge - not nearly as bad as Amazon"
    in 9 reviews
  • Show more review highlights

Reviews

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2 people found this helpful  

I get to work with smart people on interesting problems.

Software Developer III (Current Employee)
San Antonio, TX

I have been working at Rackspace

ProsI am able to work with a small group of very talented and smart people. We are able to create things that people use.

ConsThe layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

No, I would not recommend this company to a friend

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6 people found this helpful  

Excellent learning experience.

Anonymous Employee (Former Employee)
San Antonio, TX

I worked at Rackspace

Pros1. Awesome people. Seriously. There are some crazy smart people working here.
2. Cultural History. There is an extensive and well earned culture built around provided the best support in tech.
3. Options/Stock grants appears to be getting better than they were 2 or 3 years ago.

Mostly, though, it's the people. I loved the teams that I worked with.

Cons1. Compensation. The grapevine is full of verifiable stories of techs (regardless of discipline) leaving the company and receiving 50-100% raises, large options/stock grants, large relocation packages, etc.
2. Ineffective middle management. Everyone has their stories.
3. Training is barely there to non-existent. What training that does exist isn't effectively managed.
4. Silos. There are a LOT of silos. Cloud, for example, is often seen as a 'black box' - and feels like a separate company. Each of the support organizations feels as if they are in direct competition with each other.
5. Less pride/ownership/whatever you want to call it in the work the support teams are doing, leading to mediocre solutions and rework as 'patchy' solutions fail later on.
6. Work-life balance can be horrifyingly out of whack.
7. Emphasis on "friends and family" can result in employees' real families feeling neglected.

Advice to Senior ManagementFirst, continue to work on compensation packages. They HAVE gotten better over the past two years, but still are not quite where they need to be to be competing with Amazon, IBM and Google for RAX employees.
Second, re-examine hiring and promotion practices. The Technical Architect track is awesome in keeping great Rackers engaged and on the payroll, however, for every Racker 'saved' by the program, how many others leave to similar positions with other companies? Expand scope, or otherwise come up with a solution to keep the senior people with the company, and hopefully bring some of those lost, back.
Work-life balance can be -extremely- out of whack. It is not at all uncommon for senior technical resources to work 60-80 hour weeks due to on-call needs.

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1 person found this helpful  

The company has great promise

Systems Engineer (Current Employee)
San Antonio, TX

I have been working at Rackspace

Pros- Casual work environment
- Great people
- Excellent place to learn and grow as an individual
- Lots of in-house training offered, some of it is excellent
- The culture is amazing

Cons- People/teams are often not held accountable to fix their mistakes
- Currently struggling with maintaining their culture due to the large company growth
- Losing a lot of talented people because of salary/compensation concerns

Advice to Senior ManagementInstead of just promoting people to a higher level in their current position, hire internally for the management opportunities that are available.

Yes, I would recommend this company to a friend

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6 people found this helpful  

A great company with some great achievements and great problems.

Windows Systems Administrator III (Current Employee)
San Antonio, TX

I have been working at Rackspace

ProsCo-workers for the most part are some of the most technically talented in the business. Senior Leadership and our CEO is very optimistic and visionary and you can't help but love the guy because he has a great personality. Free Drinks. Casual Dress Code. and Friends and Family policy.

ConsSalaries are under the industry average for just about every position. The only reason we retain any talent is due to the poor economy and nice culture. Stock Options/raises/bonuses are a joke for support floor Rackers if they are available at all. The new middle management layer has done more damage than good. Many do not understand the responsibilities of the Rackers they manage and this causes confusion and poor performance reviews based on ignorance and reading statistic spreadsheets. Nobody on the support floor seems to be appreciated at all anymore due to the disconnect between mid management and Rackers...even though Upper Management says we are the secret sauce.

Advice to Senior ManagementPlease stop hiring more mid-managers and use the money to hire more support floor Rackers to keep Fanatical Support alive. Treat your Senior Rackers like they are worth gold..because they are. Give everyone a defined path of career advancement and please keep salaries at the industry average so we can hold on to the people who helped make Rackspace a great company to work for.

Yes, I would recommend this company to a friend

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3 people found this helpful  

Disney World for Techs - watch out! there is dark side

Senior Manager (Former Employee)
San Antonio, TX

I worked at Rackspace

ProsFun People
Casual dress
BBQs
After hours activities
SA Fun! (email lists)

ConsBelow average pay, managers go out of their way to low ball new hires, new hires don't understand that they it's very difficult to get pay increases above 6%/year (negotiate hard before you are hired, demand a 6 month pay review and get it in writing)

No stock options or grants from front line Rackers (yet senior leaders sell millions of dollars bi-yearly)

Cut throat middle managers who make false promises

The Mall, toys at work, flags, fun and games and everything else that makes up 'Rackspace Culture'is is a big mirage to keep happy... even though you are paid below market, asked to work long hours, and not receiving thousands of dollars of company stock that your counterparts at competitors are receiving. Rackers don't leave because they love Rackspace, managers go out of their way to keep Rackers happy.

Note: Promoting and pay increases is negative measure on Rackspace Managers.

Advice to Senior ManagementCCMS is huge example of career minded middle managers who went behind closed doors and didn't engage support rackers for input. Whats worse is they spoon fed a lie. Hopefully the negative NPS scores will bring some attention

Stock grants for front line rackers, rackers can't afford to buy a house let alone, let alone save for retirement, 90% of support rackers live in apartments.

No, I would not recommend this company to a friend

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3 people found this helpful  

Middle Management Bureaucracy

Senior Manager (Current Employee)
San Antonio, TX

I have been working at Rackspace

ProsFun place to work ,casual dress, great people, unlimited training

ConsLow pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

Support rackers are paid peanuts, while increases are single digits.

Equity is limited to once every three years (if you are lucky).

Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

Advice to Senior ManagementIncrease the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Be hungry, change is constant, speak up.

Channel Manager (Current Employee)
San Antonio, TX

I have been working at Rackspace

ProsSubstance over flash goes far.

ConsManagers and jr. Leaders need further development to actually lead.

A casual environment is not always appropriate.

Advice to Senior ManagementImperative to understand difference between managing a business and leading people.

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6 people found this helpful  

Losing ground

Anonymous Employee (Former Employee)
San Antonio, TX

I worked at Rackspace

ProsRackspace offer great opportunities for technical training, and you can work with some of the smartest people you'll ever meet.

ConsTheir much-vaunted culture is on a rapid decline, and Rackspace is quickly becoming a place to earn your stripes and progress to somewhere else for better pay and opportunity. Leadership is very disconnected from front-line staff and decisions are frequently made without regard to their impact outside of the bottom line. It's a great company to own stock in, and not such a great one to work for long term.

Advice to Senior ManagementListen to your employees. Foster an environment of openness. Steer away from the environment of fear that is currently present. Rackspace prides itself on "fanatical service", but employees are no longer empowered to provide that. There is a huge gulf between the message being broadcast by senior leadership and what Rackers see from their immediate managers.

No, I would not recommend this company to a friend

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7 people found this helpful  

Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

Windows Systems Administrator II (Former Employee)
San Antonio, TX

I worked at Rackspace

ProsThe fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

ConsStaffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

Advice to Senior ManagementIt's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

No, I would not recommend this company to a friend

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3 people found this helpful  

Formerly a great company. Vision lost in the shuffle

Business Development Consultant (Former Employee)
San Antonio, TX

I worked at Rackspace

ProsGood money. Decent benefits. Great resume builder. Industry leader. Well known name. Brilliant executive leadership. Culture still remains within few segments.

ConsManagement is far below industry standard. People have not earned spots such as VP titles. Very little pride on the sales side of the business.

Advice to Senior ManagementTake more time to focus on all segments of the business. An organization boasting of their culture should have this vision throughout.

No, I would not recommend this company to a friend

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Rackspace – Why Work for Us?

Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… Full Overview

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