Rackspace Reviews

Pros

Employees treat each other with respect, like friends and family. I can count on my fellow co-workers to do their best.

Cons

The rate of change can be a little overwhelming at times. Sometimes that makes keeping up with information a little difficult.

Pros

Fun People
Casual dress
BBQs
After hours activities
SA Fun! (email lists)

Cons

Below average pay, managers go out of their way to low ball new hires, new hires don't understand that they it's very difficult to get pay increases above 6%/year (negotiate hard before you are hired, demand a 6 month pay review and get it in writing)

No stock options or grants from front line Rackers (yet senior leaders sell millions of dollars bi-yearly)

Cut throat middle managers who make false promises

The Mall, toys at work, flags, fun and games and everything else that makes up 'Rackspace Culture'is is a big mirage to keep happy... even though you are paid below market, asked to work long hours, and not receiving thousands of dollars of company stock that your counterparts at competitors are receiving. Rackers don't leave because they love Rackspace, managers go out of their way to keep Rackers happy.

Note: Promoting and pay increases is negative measure on Rackspace Managers.

Advice to Senior Management

CCMS is huge example of career minded middle managers who went behind closed doors and didn't engage support rackers for input. Whats worse is they spoon fed a lie. Hopefully the negative NPS scores will bring some attention

Stock grants for front line rackers, rackers can't afford to buy a house let alone, let alone save for retirement, 90% of support rackers live in apartments.

Pros

It's a great place to work, seriously. There aren't many places that I've worked over the years that I can say I actually ENJOY working with my fellow employees.

Cons

There are not many downsides. The only thing is the lack of career advancement opportunities at remotes sites, as most of them will be at the headquarters.

Advice to Senior Management

Rackspace is great at communicating with their employees, but we can always use some more transparency between management and the employees.

Pros

My team is made up of great guys. We have a lot of fun while doing our jobs. We dress anyway we like. Very flexible hours. Great benefits package. Lots of interesting people. Many perks. Team outings. Free beverages. Snack closet. Great culture, awesome co-workers, teamwork, competence, results oriented, work/life balance, knowledge. Very fun! Outings. Career growth. Professionalism. Racker radio! Company has good faith in it's employees.

Cons

Some lack of organization due to very fast growth of the company. A bit of lack of company standard processes and practices.

Advice to Senior Management

To much trust in employees can also have a downside. Some processes should be standardized and automated to improve efficiency (i.e.: Software development and testing environments setup.)

Pros

-Great culture (people and environment)
-Solid Financials (security)
-Strong Analysts ratings
-Good Customer Scores (net promoter)
-Progressive Technology
-Great cost of living and no state tax
-Hires the best of the best

Cons

-so fast paced and tons of change that is exciting, but also exhausting
-high expectations
-internal communication, but mostly because so faced pace
-mindshare (needs to spend more $ on marketing-not on quality of brand which is awesome, but more on awareness of brand)

Advice to Senior Management

Love that all the execs are on the floor, but they are not always around. Awesome when they are because the leaders fuel the environment. More vacation or sabatical program! :)

Pros

The culture at Rackspace is the absolute best, they really enjoy the sharing of ideas, they embody the work had - play hard philosophy and they work at amazing pace to care for their customers.

Cons

Leadership is immature, mainly at the med-level management level. Many of thses managers have moved into their first managment role and the expectations of the company are really great. Rackspace does not have a Management Training program and they really need one, They are constantly recognized as one of the best places to work, but they could mve up the ladder if the management training was in place.

Pros

Fun environment and culture, cutting edge work, the company is in an exciting stage.

Cons

Slightly below average pay, ridiculous expectations for certain departments and teams.

Advice to Senior Management

More stock options for employees if they truly are interested in allowing employees to save for their future.

Pros

- The Rackers (Amazing group of people!)
- The commitment to constant improvement
- The ability to innovate
- Very open environment that encourages communication at all levels

Cons

- Things change fast (you must have a flexible attitude towards work)
- With so many things going on across the organization, it's hard to stay in the loop with everything

Advice to Senior Management

Do everything possible to highlight and maintain the amazing culture at Rackspace through engaging Rackers at all levels throughout the organization.

Pros

Explosion of new knowledge, most are very willing to share experience and information. Very fun place to work, the company really goes out of it's way (and into it's wallet) to provide good food, drink, and fun activities to boost morale. You wil get out of this job what you put in. If you are a 9-5 kind of person you will get a "meh" experience, but you show initive and a good work ethic the rewards are great (financial and other).

Cons

The financial compensation. Front line rackers (the people keeping our customers happy) receive no stock, and sub standard pay. This is a fantastic Place to work, but we keep losing top talent because the pay elsewhere is too attractive to pass up. Everyone likes a fun place to work, but at the end of the day, success is measured in $$$. We do receive quarterly bonuses, but raises are far and few.

Advice to Senior Management

Take a look at what the competition is paying their people and try to stay competitive :)

Pros

Great culture, lots of fun, lots of good friends

Cons

non equitable advancement and profit sharing, non equitable allocation of shares pre IPO and ongoing.

Advice to Senior Management

take care of your veterans