Rackspace Reviews in London, UK Area

Pros

People | Exposure to technology | Great Team Leaders | Great company events | Made a lot of good friends while there

Cons

expected to do a lot of overtime | work-life balance issues | pay under market rate | moving from a medium to a large business model | a lot of teams are turning to the call center type approach

Advice to Senior Management

Start listening to the people that on the front lines . a lot of senior managers feel too secure in their positions, they forget that they're here to lead ...

Pros

People, culture, high level of energy, social. The company is great at reaching out to employees to find out ow they are feeling and thinking and then for the most part the management do something about any issues.

Cons

In some areas there seems to be silos, these are few but they do stand out. The US leadership is often remote and disconnected from Europe.

Advice to Senior Management

Establish a stable long term leadership team in EMEA rather than 2yr tours by US leaders. Get a different office location.

Pros

good peers | great learning opportunities | relaxed environment | exposured to a lot

Cons

overinflated view of itself |increased bad management | no execution | growing pains leading to loss of culture

Advice to Senior Management

Stop hiring people who don't fit the mold. Don't try to artificially control culture. Pay and benefits need to rival other employers. Stop being schizophrenic.

Pros

The people
The breakfasts
The attitude of everyone
The feeling of being valued
The charitable work the business encourages
The games room

Cons

The expectation that if you DONT work extra hours you are looked down upon. Work Life balance is nigh on impossible. No-one is safe from performance management, but then work hard and you are rewarded for it, so it's all good.

Advice to Senior Management

Keep it going, don't forget the culture when the business changes...which I'm sure you won't. Maybe a couple of PS3s and more fun days wouldn't go amiss :)

Pros

Awesome work Culture.
Integrity and Honesty are much appreciated.
Visionary Senior Management.
Family and Friends culture is awesome.
Rackspace provides best of tools.

Cons

the culture is changing for worse.
Rackers are 'Rackers' because of the culture.

Advice to Senior Management

So dont get too sucked up in the Corporate culture.
and listen to the frontline Rackers, they know the stuff.
Quality over Quantity should continue to be the goal.

Pros

You have the oppertunity to life out a passion for customer service everyday

Cons

Long hours, tight deadlines.
Compensation levels are really low.

Advice to Senior Management

Play open card with regards to compensation.

Pros

Culture and people are excellent. Like minded staff, all young and vibrant. Great benefits, such as private medical aid fully funded by company, used to be free soft drinks and free food day, and fun events like dress-smart day and hawaiian day. There is lots of stucture and everyone knows what is expected, with lots of training given to bring employees up to speed.

Cons

Performance based on stats, based on how many tickets done compared to your peers. Management is strict on time keeping and lunch breaks. Canteen food expensive and not the greatest. Benefits given at the expense of low salaries, which most staff complain about.

Advice to Senior Management

More compulsory training should be given to staff. More meetings between staff and mangement need to be conducted.

Pros

Working with like-minded literally 'fanatical' people. If you are passionate about delivering good service, Rackspace is the place to work. Fanatical Support is not just a tag line here....people live and breath it - even compete in how Fanatical they can be!

Cons

Too many young people - sometimes it lacks maturity and professionalism. It would benefit from some strong, experienced management.

Advice to Senior Management

Listen to your staff...not only the loud ones. There are some great ideas out there, if you would only be prepared to tap into them. Collaborate between offices. It could definitely be improved.

Pros

Rackspace is a fast growing organisation providing opportunities for capable people. It, as in its culture, genuinely believes in what it is trying to achieve. It is evolving therefore all can be involved in shaping the future should they desire.

Cons

It is a growing organisation where changes can take time to be implemented. The standards and expectations are high and it is not possible to please everyone all of the time. The workload can be demanding at times but this is set against achieving high standards for the customer.

Advice to Senior Management

Keep the pressure on to effect the desire changes as all will benefit in the long run. This may create a little pain but it will be worth it.

Pros

Very enjoyable environment to be part of. The Rackspace culture has grown on me since starting and the catch phrase 'Fanatical Support' is something they take seriously when supporting customers, without going overboard. The employee entitlements such as free breakfast, soft drinks/coffee, games room, gym membership etc. are very nice percs. The people working at Rackspace are some of the nicest people I've ever met.

Cons

Haven't really got alot to say here. I think the pay could be a bit better compared to what techs get elsewhere. I have no idea how much Account Managers/Sales people get paid sorry.

Advice to Senior Management

Personally I only deal with my direct manager and there is no problem with that relationship.