Rackspace

www.rackspace.com

Rackspace Reviews

Updated January 25, 2015
Updated January 25, 2015
527 Reviews
3.6
527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
14 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Wicked Smart and Passionate People Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Program Manager in San Antonio, TX
    Current Employee - Human Resources Program Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    To start, the people and work environment is amazing. The recent PTO changes give you an additional week of time off a year. For someone who has been there 9 years, I get 5 1/2 weeks off a year not including the additional 6 paid holidays! Pay is fair when paired with the benefits package that includes an onsite 10,000 sq foot gym, ESPP stock buying program and profit sharing bonus. At this place, you are truly appreciated for the work you do and you have the ability to make a difference. Also, the training and development opportunities are endless through the Rackspace University curriculum. Even without all the perks... if it came down to only being able to work with the great people at this company... I would stay. They are passionate and make me better in both my professional life and personal life.

    Cons

    The company is still young and going through some growing pains so there are improvements to be made on how internal departments collaborate with one another. This is something that is already being addressed so, its not really a con.

    Advice to ManagementAdvice

    Stay the course. Taylor Rhodes was definitely the right pick for CEO. He knows what he is doing and all other leaders need to follow his thoughtful and inspiring leadership style.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to grow as a software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in Blacksburg, VA
    Current Employee - Software Developer II in Blacksburg, VA

    I have been working at Rackspace full-time (more than an year)

    Pros

    Rackspace really does have a fantastic culture. There is a lot of pride around being a "Racker." There are a lot of really smart people doing great work. Pay, benefits, etc are all very competitive.

    Cons

    There is a lot of inconsistency between the quality of teams. There are some really top-notch teams and there are teams full of people who just don't seem to be able to get anything done. The offices all seem to have different priorities and cultures. The Blacksburg office is a great space but located in a terribly boring little town.

    Advice to ManagementAdvice

    Make the path to promotions more clear. Promote more often.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Awesome company, great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Amazing people, true friends and family, supportive of work life balance, GSD attitude

    Cons

    Constant change and lack of some basic processes you'd expect at a company this size

    Advice to ManagementAdvice

    Continue to invest in your people, instill more innovation

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Loved it!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Care about your personal growth, great interaction with leaders, everyone is super friendly

    Cons

    San Antonio isn't reflective of the company. Better location would be more fun

  6.  

    Great company...great future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great culture, we'll poised in the industry and continuing to move upmarket.

    Cons

    Young/inexperienced frontline managers, but experienced SLT seems to be working on this.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Network Security Adiminstrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Excellent training, every day is a new challenge, your success is based off your aptitude.

    Cons

    Stressful sometimes, but what job doesn't get that way from time to time.

    Recommends
    Positive Outlook
  8.  

    Good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX

    I worked at Rackspace

    Pros

    good honest folks Great office environment.

    Cons

    company is playing catch up with the big cloud companies.

    Advice to ManagementAdvice

    Don't over promise

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Rackspace is an amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace

    Pros

    The culture, the specialization on your work, the training that you receive, the transparency,

    Cons

    You need to have a lot of experience/knowledge to get hired.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Going through a mass exodus of talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Engineer in Austin, TX
    Current Employee - Network Security Engineer in Austin, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    - Awesome Co-Workers
    - Plenty of Training Opportunities
    - Challenging work
    - Work/Life Balance
    - Generally Positive Atmosphere

    Cons

    - Low Compensation
    - Perpetually understaffed
    - Lack of clear direction
    - Expected to exceed expectations
    - Lack of organization in support structure

    A lot of the cons are due to recent changes after the new CEO was put in place. The company has driven away a lot of senior talent by forcing more work on these employees and taking away certain benefits .. all without providing any additional compensation. Was actually told in a meeting that the "awesome" company culture of Rackspace does not apply to Network Security employees due to the amount of work and lack of headcount.

    Advice to ManagementAdvice

    Pay attention to the shift in culture that is currently happening and provide a clear direction that the company is going down. Don't ostracize any of your business units and offer competitive compensation, rather than saying "lawlzz, we you should be lucky to even work at Rackspace, so take your low pay". The culture is dying due to the change in senior leadership and those "benefits" have disappeared which has a lot of people leaving because if you're going to deal with a crappy job, you might as well get paid more for it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    It is not a bad company to work for, but it is not as great as the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Antonio, TX
    Current Employee - Account Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun people, relaxed culture, food trucks, and adjustable working hours.

    Cons

    The opportunities for growth and development have diminished over time.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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