Rackspace Reviews

Updated June 25, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
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Taylor Rhodes
75 Ratings

Pros
  • Good promotion of work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)

Cons
  • Much middle management has no technical skill (in 33 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 13 reviews)

More Pros and Cons

635 Employee Reviews

Sort: Popular Rating Date
  1. Great career starting point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator III in Austin, TX
    Former Employee - Linux Systems Administrator III in Austin, TX

    I worked at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Met a great group of people

    Cons

    Salary cap and culture eroding

    Advice to Management

    Relax


  2. It's ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Production Specialist
    Former Employee - Production Specialist

    I worked at Rackspace full-time (More than 5 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Great people, relaxed atmosphere, rarely have to take work home.

    Cons

    Not many perks if you work in a DC. Salaries not competitive.

    Advice to Management

    Pay employees more.


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Devops Engineer III in San Antonio, TX
    Former Employee - Devops Engineer III in San Antonio, TX

    I worked at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with a lot of smart people to learn from and make yourself a better engineer.

    Cons

    A lot of management changes that sometimes leave the people under them without a manager, and thus a career path.

    Advice to Management

    Make sure you keep your employees career goals in mind.


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  5. Helpful (1)

    Really Amazing place to work and learn.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Administrator in San Antonio, TX
    Current Employee - Linux Administrator in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It'seems an awesome environment of learning helping people and getting paid to have fun. They have a slide and free sodas what more can you ask for, right?

    Cons

    Working at Rackspace like any other workplace has its ups and downs, but the biggest downside may be that there's a lot of great things to do, it's difficult to decide what you want to do.


  6. Support Technician II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Technician in San Antonio, TX
    Current Employee - Support Technician in San Antonio, TX

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The opportunity to grow in this company is all around. There are no glass ceilings and if you want to move positions and work for it, you can achieve it.

    Cons

    Need to do a better job at stopping attrition. Losing to many good Rackers and not getting enough in.

    Advice to Management

    Continue to keep everyone informed. It's not noise, we generally care about where you're taking us.


  7. Helpful (2)

    System Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Rapid growth of technical skills especially in support cloud products while on the job
    - Professional Development is highly encouraged
    - There are plenty of career advancement opportunities as long as they are technical positions.

    Cons

    - Position can be grinding as new challenges become less over time
    - Getting assistance for supporting customers from other organizational segments can be hit and miss
    - Changes to infrastructure and products can be so rapid that they can undermine efficiency and performance


  8. Helpful (2)

    Windows Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    While RAX has lost some of its luster, it's still a decent place to work:

    - Fueling Stations
    - Gym
    - Team Outings
    - Most managers are flexible and respect work-life balance
    - Tons of opportunity for career growth.

    Are some of the perks that still make this place a great place to work. Another one of the great thing is the amount of insanely intelligent people working there. While I first had my reservations about Taylor Rhodes, it turns out he is a pretty down to earth guy. He will always greet you in the halls and take some time to chat with you if possible.

    Cons

    - Pay isn't competitive
    - If you leave to go to the competition, be ready to get kicked out. Regardless if you have been there 5 years or not. No exit interview, no COBRA insurance offer either.
    - Don't ever get an employee Cloud Account. If you make the mistake of leaving $1000 instance on, they will not hesitate to charge you for it.

    Advice to Management

    Get with the times. There are plenty of competitively paid jobs that are springing up in the area and you are losing lots of valuable Rackers to them.


  9. Helpful (3)

    Manager Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Project Management in San Antonio, TX
    Former Employee - Manager Project Management in San Antonio, TX

    I worked at Rackspace full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great cultural identity
    Opportunity to leave your mark
    Smart people work there who come from various cultural and work backgrounds

    Cons

    Lack of processes
    Some teams at odds with one another
    Management did not always embody company values
    Lack of cultural diversity programs to teach employees to be more open and accepting of other cultures

    Advice to Management

    Always make decisions with integrity


  10. Helpful (12)

    Get experience and get out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Windows Systems Administrator III in San Antonio, TX
    Former Employee - Windows Systems Administrator III in San Antonio, TX

    I worked at Rackspace

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good place to cut your teeth, lots of challenging projects, some great teammates, and I really liked the coffee.

    Cons

    No accountability at any level, mediocrity or worse is enabled by middle management, no incentive to excel and no recognition to those who do, no real career pathing (just lots of lateral move possibilities).

    Advice to Management

    Put the big boy pants on and own the cloud strategy debacle that nearly got the company sold and lost 1,200 jobs. Find a clear direction in an area the company excels at instead of trying to annoy Amazon in the cloud business.


  11. Best place to work EVER!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Administrator I (Windows) in San Antonio, TX
    Current Employee - Server Administrator I (Windows) in San Antonio, TX

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Absolutely amazing company. I could not as for more in a work place or in my management. Everyone here is ready and willing to do what ever they can for you to do better in your career and in life in general.

    Cons

    None that I can think of...



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