Rackspace

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Rackspace Reviews

These reviews contributed towards 2010's Best Places to Work recognition. See ratings and reviews for all time.

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance(in 25 reviews)

  • Great culture and endless opportunities (if you earn them)(in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments(in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon(in 10 reviews)

37 Employee Reviews
Relevance Date Rating
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Rackspace Focuses on its People.

    Technical Project Manager III (Former Employee) San Antonio, TX

    ProsStrengths-based employment. Rackspace hires people based on talents an strengths, not just skill. Dedicated to fanatical support of customers. Very laid back culture.

    ConsSalaries are low, but other perks make up for it, such as very flexible work schedules, great medical benefits, etc.

    Advice to Senior ManagementYour management style is the best I have seen anywhere. Empowering your employees is the best way to engage them in the business to take care of your customers. Fight as much as you can from becoming too corporate.

    Rackspace runs a tight ship financially. However, a great culture alone will not attract all your top talent. Try to find ways to financially compensate your people based on comparable skills in the market.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    There are a variety of development groups and plenty of new projects to work on.

    Senior Software Developer (Former Employee) San Antonio, TX

    ProsThere are plenty of opportunities to learn. You will usually receive appreciation for a job well done.

    ConsIt would take a long time for problem employees to be dealt with.

    Advice to Senior ManagementLarge projects would often have nebulous individual goals, so at the end, failures would be unexplained, which means that very little could be learned to prevent failures in the future.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Overall this is the best palce I have ever worked.

    Windows Systems Administrator III (Current Employee) San Antonio, TX

    ProsFreedom to do things creativly
    Knowledge Sharing
    Feel a sense of accomplishment at the end of every day
    Get to direcly help customers solve difficlut problems
    Challenging
    Great Envoroment
    Awesome Culture
    Friends and Family
    Training Classes
    Openness between teams
    Ownership of the issue

    ConsThere can be a harsh work load to Tech ratio
    If you let yourself can easily get too commited and end up tipping over your work life balance
    As long as you can compartmentalize the two and can stop thinking about work you are good
    Sometimes there seems to be a lack of accountablility

    Advice to Senior ManagementGood job navigaitng RS through these tough times, keep up the good work. The rackers on the front lines are working thier buts off every day for our customers.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    8 people found this helpful  

    It's a job...

    Systems Administrator (Current Employee) Austin, TX

    Pros1) Laid back atmosphere; not at all stuffy
    2) Competent employees for the most part
    3) Great benefits starting on day one

    Cons1) You are expected to work EXTREMELY hard, to the point of being overworked
    2) Work/Family balance is frowned upon; want you to eat, sleep, and breathe work
    3) Lack of advancement opportunities
    4) Management has started relying way too much on metrics; almost to the point of a call center operation

    Advice to Senior ManagementThere's no secret to employees that Rackspace has changed in recent years. A lot of that is centered around a big push by newly-hired management to focus way too much on numbers and reports instead of letting employees do their jobs. If you focus too much on this and not nearly enough on the welfare of your employees, you are going to push your employees away. The CEO has done a great job... people below him, the newer people who have joined in the past year and a half or so in particular, are the ones that need to re-evaluate their management style.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good, but there's room to improve.

    Anonymous Employee (Current Employee) Austin, TX

    Pros1) Great senior leadership team who really cares about the people who work here
    2) Competent and talented coworkers
    3) My direct boss is a great person to work for

    Cons1) Limited advancement for many
    2) Company is moving away from the things that attracted talent in the past
    3) Sacrificed a lot for growth

    Advice to Senior ManagementListen to the people who work for you, all of them. There seems to be a recent trend of reinforcing the senior leadership team from outside of the company. It also seems that the decisions of these people is being relied on more than it probably should be. The people who work in the trenches understand many aspects of this business the best. Listen more to what they have to say.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Accept job offer with caution

    Anonymous Employee (Current Employee) San Antonio, TX

    ProsIf you enjoy a fraternity environment, you will feel right at home

    ConsHeavy middle management, job descriptions change rapidly, slow to respond to issues

    Advice to Senior ManagementListen to the employees, stop piling on the propaganda

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    ...another short review

    Network Security Administrative I (Current Employee) San Antonio, TX

    ProsFriendly, casual atmosphere. Opportunity to learn a lot and upgrade your skill set. Transparent management. Nice benefits.

    ConsSalary can be on the lower side compared to other companies but the rest of the positives will more than make up for this con.

    Advice to Senior ManagementGood Job !

    Yes, I would recommend this company to a friend

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    So/ So...

    Anonymous Employee (Current Employee) San Antonio, TX

    ProsI like it... advancement ok, mana is mediocre.

    ConsWhere do I start? Quite a bit to question.

    Advice to Senior ManagementHave more lenient policy on some procedural issues.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Great place to hire future employees from

    Anonymous Employee (Current Employee) San Antonio, TX

    ProsAn excellent place to learn no matter what your line of work you will learn a lot here. The people you work with here are awesome. They know their stuff and information sharing is encouraged.This is a great place for people to come learn and leave ( read: smart people should do that ) . It used to be a great place to work at now it is just a job

    ConsMedical benefits suck
    Pay really really sucks, some of the offers they make are ridiculous and i am not sure how the team that comes up with those numbers even comes up with them, it is like they are living in a dream world.
    No personal life, forget this part of your life, you wont know it ever existed
    All senior management worries about is shareholder value, not concerned with employees anymore.

    Advice to Senior Managementwake up , fix this situation. If companies want to hire skilled labor they should hire from Rackspace it is very good breeding ground for overworked ,underpaid and talented employees.

    Share holder value matters but please do not ignore the people that help you achieve this.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Chaos at it's finest...

    Anonymous Employee (Current Employee) San Antonio, TX

    ProsThe division I work in has a very free-spirited attitude. There are games and activities that allow the staff to mingle inside and outside of the office. Well stocked pantries and other cafeteria style amenities are great for 2nd/3rd shifters. They do well at providing you top-notch equipment to do your job.

    ConsExpect to deal with a constant lack of staffing and lack of information travel each day... often being promised that your concerns are heard but with little or no progress. There is little communication between departments so trying to get a task finished can be a bit of a hassle. Management seems to only find certain issues pressing, more often than not, they are not issues that are customer-critical. Expect an excessive amount of duties to be assigned that are not related to your job because no other department wants them. Due to the reactive nature of the company (at least this portion of the company) do not expect any sort of career advancement.

    Advice to Senior ManagementIt's great that you have a visioning group of individuals running the company but it seems they often lose track of the real issues facing the company. What is often seen is a great vision but either the lack of staff to make it happen or a great idea with no real path to making it happen. Next time products are created please take suggestions from staff that have experience in the subject matter or, at the very least, take a minute to determine all of the issues you might need to address along the way.

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