Rackspace Reviews

Former Employee – worked at Rackspace

Pros – Strengths-based employment. Rackspace hires people based on talents an strengths, not just skill. Dedicated to fanatical support of customers. Very laid back culture.

Cons – Salaries are low, but other perks make up for it, such as very flexible work schedules, great medical benefits, etc.

Advice to Senior Management – Your management style is the best I have seen anywhere. Empowering your employees is the best way to engage them in the business to take care of your customers. Fight as much as you can from becoming too corporate.

Rackspace runs a tight ship financially. However, a great culture alone will not attract all your top talent. Try to find ways to financially compensate your people based on comparable skills in the market.

Yes, I would recommend this company to a friend

Current Employee – been working at Rackspace

Pros – Freedom to do things creativly
Knowledge Sharing
Feel a sense of accomplishment at the end of every day
Get to direcly help customers solve difficlut problems
Challenging
Great Envoroment
Awesome Culture
Friends and Family
Training Classes
Openness between teams
Ownership of the issue

Cons – There can be a harsh work load to Tech ratio
If you let yourself can easily get too commited and end up tipping over your work life balance
As long as you can compartmentalize the two and can stop thinking about work you are good
Sometimes there seems to be a lack of accountablility

Advice to Senior Management – Good job navigaitng RS through these tough times, keep up the good work. The rackers on the front lines are working thier buts off every day for our customers.

Yes, I would recommend this company to a friend

Former Employee – worked at Rackspace

Pros – There are plenty of opportunities to learn. You will usually receive appreciation for a job well done.

Cons – It would take a long time for problem employees to be dealt with.

Advice to Senior Management – Large projects would often have nebulous individual goals, so at the end, failures would be unexplained, which means that very little could be learned to prevent failures in the future.

Yes, I would recommend this company to a friend

Current Employee – been working at Rackspace

Pros – People are friendly.
There isn't anything better in San Antonio.

Cons – Not an engineer-driven company.
Pretty much the worst management I have experienced in my life.

Advice to Senior Management – Middle management sucks.

Current Employee – been working at Rackspace

Pros – If you enjoy a fraternity environment, you will feel right at home

Cons – Heavy middle management, job descriptions change rapidly, slow to respond to issues

Advice to Senior Management – Listen to the employees, stop piling on the propaganda

Current Employee – been working at Rackspace

Pros – 1) Laid back atmosphere; not at all stuffy
2) Competent employees for the most part
3) Great benefits starting on day one

Cons – 1) You are expected to work EXTREMELY hard, to the point of being overworked
2) Work/Family balance is frowned upon; want you to eat, sleep, and breathe work
3) Lack of advancement opportunities
4) Management has started relying way too much on metrics; almost to the point of a call center operation

Advice to Senior Management – There's no secret to employees that Rackspace has changed in recent years. A lot of that is centered around a big push by newly-hired management to focus way too much on numbers and reports instead of letting employees do their jobs. If you focus too much on this and not nearly enough on the welfare of your employees, you are going to push your employees away. The CEO has done a great job... people below him, the newer people who have joined in the past year and a half or so in particular, are the ones that need to re-evaluate their management style.

Current Employee – been working at Rackspace

Pros – 1) Great senior leadership team who really cares about the people who work here
2) Competent and talented coworkers
3) My direct boss is a great person to work for

Cons – 1) Limited advancement for many
2) Company is moving away from the things that attracted talent in the past
3) Sacrificed a lot for growth

Advice to Senior Management – Listen to the people who work for you, all of them. There seems to be a recent trend of reinforcing the senior leadership team from outside of the company. It also seems that the decisions of these people is being relied on more than it probably should be. The people who work in the trenches understand many aspects of this business the best. Listen more to what they have to say.

Yes, I would recommend this company to a friend

Current Employee – been working at Rackspace

Pros – Friendly, casual atmosphere. Opportunity to learn a lot and upgrade your skill set. Transparent management. Nice benefits.

Cons – Salary can be on the lower side compared to other companies but the rest of the positives will more than make up for this con.

Advice to Senior Management – Good Job !

Yes, I would recommend this company to a friend

Current Employee – been working at Rackspace

Pros – An excellent place to learn no matter what your line of work you will learn a lot here. The people you work with here are awesome. They know their stuff and information sharing is encouraged.This is a great place for people to come learn and leave ( read: smart people should do that ) . It used to be a great place to work at now it is just a job

Cons – Medical benefits suck
Pay really really sucks, some of the offers they make are ridiculous and i am not sure how the team that comes up with those numbers even comes up with them, it is like they are living in a dream world.
No personal life, forget this part of your life, you wont know it ever existed
All senior management worries about is shareholder value, not concerned with employees anymore.

Advice to Senior Management – wake up , fix this situation. If companies want to hire skilled labor they should hire from Rackspace it is very good breeding ground for overworked ,underpaid and talented employees.

Share holder value matters but please do not ignore the people that help you achieve this.

No, I would not recommend this company to a friend

Current Employee – been working at Rackspace

Pros – I like it... advancement ok, mana is mediocre.

Cons – Where do I start? Quite a bit to question.

Advice to Senior Management – Have more lenient policy on some procedural issues.

Yes, I would recommend this company to a friend