Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

These reviews contributed towards 2014's Best Places to Work recognition. See ratings and reviews for all time.
1,000 Reviews
3.9
1,000 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
69 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun Workplace But Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Acquisition Representative in San Antonio, TX
    Current Employee - Acquisition Representative in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    This is such a fun workplace. Everyone is really nice and everyone gets along quite well with each other. If you work for Rackspace, you will learn tons of stuff about the industry. For the most part, Rackers treat Rackers like friends.

    Cons

    Benefits are not the best in the industry and for a leading company in this industry, it is one of the lowest paying companies.

    The company has a great vision. But they lack organization.

    Advice to ManagementAdvice

    Organize yourselves and if you are going to preach transparency, please actually be true to that core value.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fanatical Support!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Excellent benefits and wonderful atmosphere to work in.

    Cons

    Not much room for advancement in this facility.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Consultant in Austin, TX
    Current Employee - Business Development Consultant in Austin, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Fun work environment; Good Work/Life Balance

    Cons

    Don't pay industry standard for employees with good experience

    Advice to ManagementAdvice

    pay more

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Rackspace is a place that I am proud to say I work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than an year)

    Pros

    Managers care for their employees, work their best to see us excel, create a fantastic team dynamic.

    Cons

    Pay is slightly less than expected, would like to see us brought closer to the midpoint average across the country.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Rackspace is fantastic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator I in San Antonio, TX
    Current Employee - Windows Systems Administrator I in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    Emphasis on individual growth both personally and professionally, excellent benefits and bonus structure, positive workplace environment and great morale, high value on work/life balance.

    Cons

    There is nothing I can think of that I find negative about this employer. I am still pumped to come to work everyday!

    Advice to ManagementAdvice

    Thanks for valuing us and helping us to utilize our strengths to be successful and your continued use of the quarterly Rackerpulse helps to insure that morale stays high. Love it!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Leadership has their minds set

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Engineer III in San Antonio, TX
    Current Employee - Windows Engineer III in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great friends and smart people
    If you have a good manager, you will have a great future

    Cons

    Upper mgmt. does not listen to the engineers.

    Advice to ManagementAdvice

    listen to your techs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Great culture, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Austin, TX
    Current Employee - Account Manager in Austin, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    Lack of flexibility and pay

    Cons

    Culture and location in Austin

    Advice to ManagementAdvice

    Pay more.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good place for entry level sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX

    I worked at Rackspace full-time (more than an year)

    Pros

    Young, energetic teams with a passion for customers.

    Cons

    Sales model is geared more for SMB rather than Enterprise and this negatively effects the engagement model.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    What's the focus?: culture vs. quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Casual work environment.
    Freedom to be creative.

    Cons

    Too casual work environment: bare feet, hovering helicopters, banging on desks, constant yelling, required fun. These things are fine but a daily, on-going occurrence becomes a distraction and nuisance. This does not bode well when co-workers are trying to speak with customers and/or tour them through the facility.

    Leadership needs to provide a regular vision of the company's direction not just 'ideas.' Without a vision teams have limited/no foresight as to milestones nor goals. These fosters random acts of experiments and energy not channeled towards a common end state.

    Advice to ManagementAdvice

    Re-focus on quality.
    Provide regular company vision and divisional goals.
    Slow the employee shuffle between positions and only hire candidates who are qualified for the position.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    It's a Wonderland.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (less than an year)

    Pros

    They're really invested in their employees. If you're not happy with your job/area, they will find another group/focus for you and consider it they're fault not yours for not putting you where you can use your strengths to their fullest. They participate and contribute back to the local community. Top management is very transparent and forthcoming. And of course, you work in a renovated Mall. :-)

    Cons

    As a growing company, they suffer from what other fast growing companies have to grapple with. Cross group communication. Remote worker communication. Direction difficulties. Right hand/Left hand double efforts, etc.

    Recommends
    Positive Outlook
    Approves of CEO

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